matcruncher
15-12-2009, 17:11
After having slow broadband download speeds with my Sky package, decided it was time to go for Virgin Media at 10mb.
As I was not fully convinced of all the hype, I decided to retain my full Sky package until I had sampled the 30day option with Virgin.
Made the advance payment, received the Welcome Package with the Installation date & time.
Lost a days pay whilst I stopped at home yesterday (14 Dec) eagerly awaiting the installation team.
Guess what - no one appeared.
Rang customer services this morning and after 18 minutes of waiting and being passed from dept to dept, advised that installation date had been rescheduled to 8th January 2010.
This was stated as being due to problems running the cable from the junction box further down the street.
I saw the cabling team rodding out the cable ducting outside my house over a week ago.
No contact whatsoever had been made by Virgin to advise me of any difficulties or rescheduling of the installation.
I am not prepared to do business with a company with such poor customer service and so have cancelled installation.
Will wait for BT’s FTTC.
Thank goodness I retained my Sky package –better the devil you know!!!!!
As I was not fully convinced of all the hype, I decided to retain my full Sky package until I had sampled the 30day option with Virgin.
Made the advance payment, received the Welcome Package with the Installation date & time.
Lost a days pay whilst I stopped at home yesterday (14 Dec) eagerly awaiting the installation team.
Guess what - no one appeared.
Rang customer services this morning and after 18 minutes of waiting and being passed from dept to dept, advised that installation date had been rescheduled to 8th January 2010.
This was stated as being due to problems running the cable from the junction box further down the street.
I saw the cabling team rodding out the cable ducting outside my house over a week ago.
No contact whatsoever had been made by Virgin to advise me of any difficulties or rescheduling of the installation.
I am not prepared to do business with a company with such poor customer service and so have cancelled installation.
Will wait for BT’s FTTC.
Thank goodness I retained my Sky package –better the devil you know!!!!!