View Full Version : Arrrrrrrrrrrrrghh!
mikegreen
10-12-2009, 10:23
After a few months of happy wireless connectivity I am now having problems which I am unable to remedy.
One morning I switched all my equipment on and found I could not connect to my wireless network (this is the VM supplied Netgear router). When looking at the Network settings I was getting a 192.168.0.1 type IP rather than one beginning 82.
Tried my old Be ISP supplied Netgear router and same deal...
Sometimes I can connect when I renew the DCHP lease and I get an 82... address and am connected and able to surf away but this only happens when the router has been reset and all settings are vanilla. As soon as I get the VM config page and I rename the network and security details and save them I am back to self-assinged IP and renewing DCHP makes no difference.
Bit flumoxed TBH.
P.S.
I have spoken to a polite but useless individual on 150 who said he could see that I had connectivity and that there is no reason I should be experiencing problems. Oh, the problem is I am using a Mac ... :rolleyes:
P.P.S. Will be happy to supply any additional info to aid troubleshooting. Cheers, Mike.
You're very confusing here as you state it's a wireless problem but then state that you're not getting an external IP..
The router connected to the modem, what IP does the WAN get?
Also your Mac what IP does it get from the router?
This will help determined if your problem is on the WAN side (i.e..the modem) or the LAN side (i.e.. your wireless conenction from Mac to router)
mikegreen
10-12-2009, 12:43
You're very confusing here as you state it's a wireless problem but then state that you're not getting an external IP..
The router connected to the modem, what IP does the WAN get?
Also your Mac what IP does it get from the router?
This will help determined if your problem is on the WAN side (i.e..the modem) or the LAN side (i.e.. your wireless conenction from Mac to router)
Thanks for the reply.
I'll have to wait until I get in from work to post back on this, sorry if this has confused you as much as it has me! :)
Basically your router should get an external IP in that 82. group. That's the WAN (Internet) side.
Your Mac, connected to the router should get a LAN (local) IP in the 192. range.
That's how it should be. If your Mac is getting an 82... address then something is very wrong.
Graham M
10-12-2009, 15:01
It might not necessarily be 82. by the way
It might not necessarily be 82. by the way
As you say. I based my examples on the numbers the OP quoted but you're absolutely right.
After a few months of happy wireless connectivity I am now having problems which I am unable to remedy.
One morning I switched all my equipment on and found I could not connect to my wireless network (this is the VM supplied Netgear router). When looking at the Network settings I was getting a 192.168.0.1 type IP rather than one beginning 82.
Tried my old Be ISP supplied Netgear router and same deal...
Sometimes I can connect when I renew the DCHP lease and I get an 82... address and am connected and able to surf away but this only happens when the router has been reset and all settings are vanilla. As soon as I get the VM config page and I rename the network and security details and save them I am back to self-assinged IP and renewing DCHP makes no difference.
Bit flumoxed TBH.
P.S.
I have spoken to a polite but useless individual on 150 who said he could see that I had connectivity and that there is no reason I should be experiencing problems. Oh, the problem is I am using a Mac ... :rolleyes:
P.P.S. Will be happy to supply any additional info to aid troubleshooting. Cheers, Mike.
Click the link for how to setup the WGR614 router on a MAC.
http://www.cableforum.co.uk/board/34746063-post2.html
The only IP you should get from the router is a 192 IP.
mikegreen
10-12-2009, 18:51
Click the link for how to setup the WGR614 router on a MAC.
http://www.cableforum.co.uk/board/34746063-post2.html
The only IP you should get from the router is a 192 IP.
Hi Moldova
I had been able to connect in the way described in the link you gave (thanks) up until about a week ago but for some reason or the other 'something' has changed 'somewhere' and now I cannot.
I am getting (mostly) a 192 IP and Airport shows as 'Connected' but pages do not load and timeout.
My partners Vaio can see the network and connect to it but same deal, pages do not load.
Hope this makes sense!
BTW. Ethernet connectivity is fine.
Hi Moldova
I had been able to connect in the way described in the link you gave (thanks) up until about a week ago but for some reason or the other 'something' has changed 'somewhere' and now I cannot.
I am getting (mostly) a 192 IP and Airport shows as 'Connected' but pages do not load and timeout.
My partners Vaio can see the network and connect to it but same deal, pages do not load.
Hope this makes sense!
BTW. Ethernet connectivity is fine.
If a pinhole reset and following the above does not work then a call to technical support is in order as it sounds like the router may be faulty and they should replace it after double checking the router with you over the phone.
You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.
It's absolutely free.
Or call 0845 454 1111 from any other phone line.
mikegreen
10-12-2009, 19:09
If a pinhole reset and following the above does not work then a call to technical support is in order as it sounds like the router may be faulty and they should replace it after double checking the router with you over the phone.
You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.
It's absolutely free.
Or call 0845 454 1111 from any other phone line.
Hi
It's just a weird one. I really don't think it is the router at fault. I have another Netgear (spare) which along with the VM supplied one worked without a problem, just not at the moment :confused:
And both were pinhole reset a number of times.
So you have the same issue with 2 separate routers and 2 different operating systems, now that is weird.
I am getting (mostly) a 192 IP and Airport shows as 'Connected' but pages do not load and timeout.
My partners Vaio can see the network and connect to it but same deal, pages do not load.
Hope this makes sense!
BTW. Ethernet connectivity is fine.
So if I'm understanding this correctly you can connect to the router via a wired connection and everything works as it should. Connecting the same machine via the wireless does not work. Is that right?
monkey2468
10-12-2009, 19:37
Try changing the wireless channel.
mikegreen
11-12-2009, 08:19
OK...deep breath. Are we sitting comfortably? :)
Pinhole reset of VM supplied router.
Unplugged modem (with ethernet cable plugged in, other end plugged into Netgear router)
Unplugged router
Plugged in modem and waited for it to boot.
Plugged in router and waited for it to boot.
Could see 'virgin broadband' as an available network.
Connected and then clicked on random bookmark in Safari browser, this gets me to the VM 'Wireless Setup' page. Change wireless channel to '1' as another poster advised.
I name my network and assign a security password to it and the router, then I press 'Save'.
Browser closes down and I lose 'virgin broadband' but can see the renamed network. I connect to my renamed network...
'Airport is connected to 'Windmill' and has the IP address of 192.168.1.2.'
IPv4 Address: 192.168.1.2.
Subnet Mask: 255.255.255.0
Router: 192.168.1.1.
All good thus far. However...
In 'Network Status' Airport, Airport Settings, Network Settings and ISP have 'Green' (good status).
Internet and Server are on amber (not connected) and stay this way.
Cannot browse. Webpages timeout...SOS.
The Vaio laptop sees 'Windmill' and can connect but as above.
:(
---------- Post added at 08:19 ---------- Previous post was at 08:16 ----------
So if I'm understanding this correctly you can connect to the router via a wired connection and everything works as it should. Connecting the same machine via the wireless does not work. Is that right?
Right.
---------- Post added at 08:19 ---------- Previous post was at 08:19 ----------
So you have the same issue with 2 separate routers and 2 different operating systems, now that is weird.
Very weird :confused:
IPv4 Address: 192.168.1.2.
Subnet Mask: 255.255.255.0
Router: 192.168.1.1.[/B]
All good thus far. However...
In 'Network Status' Airport, Airport Settings, Network Settings and ISP have 'Green' (good status).
Internet and Server are on amber (not connected) and stay this way.
Cannot browse. Webpages timeout...SOS.
All good as you say. IP, gateway IP and subnet all look OK.
By rights you should have a working connection.
My next thing to check would be DNS related. Can you ping or tracert to a valid site such as bbc.co.uk?
Sephiroth
11-12-2009, 13:21
After a few months of happy wireless connectivity I am now having problems which I am unable to remedy.
One morning I switched all my equipment on and found I could not connect to my wireless network (this is the VM supplied Netgear router). When looking at the Network settings I was getting a 192.168.0.1 type IP rather than one beginning 82.
Tried my old Be ISP supplied Netgear router and same deal...
Sometimes I can connect when I renew the DCHP lease and I get an 82... address and am connected and able to surf away but this only happens when the router has been reset and all settings are vanilla. As soon as I get the VM config page and I rename the network and security details and save them I am back to self-assinged IP and renewing DCHP makes no difference.
Bit flumoxed TBH.
P.S.
I have spoken to a polite but useless individual on 150 who said he could see that I had connectivity and that there is no reason I should be experiencing problems. Oh, the problem is I am using a Mac ... :rolleyes:
P.P.S. Will be happy to supply any additional info to aid troubleshooting. Cheers, Mike.
Reading the paragraph I highlighted in red reminds me of the bery rare occasions when I lose wireless connectivity to the internet.
I use the Windows diagnose & repair function on the wireless card and it works thereafter; no doubt the MAC has a similar function or youy could wheel in a PC for diagnostic purposes I realise you have a slightly more complex issue, but logically we need to find a common cause and the PC seems to be the common link.
nick.nelson
11-12-2009, 14:15
I had exactly this problem using a Windows PC so I'm sure it's nothing to do with Mac. It lasted about 18 hours from the morning of 31/11/09 and then miraculously started working again normally.
I think it's a problem with the Virgin DNS servers as I was able to ping various ip's but not the Virgin DNS server ip. I was unable to get to any site via a url
and my router reverted to internal (192.*) ip's I think because it was unable to get the correct settings from Virgin. I didn't even bother contacting technical support - funny how their scripts never include the possibility Virgin is at fault!
Nick
PS I am using wired ethernet to connect
mikegreen
11-12-2009, 15:49
All good as you say. IP, gateway IP and subnet all look OK.
By rights you should have a working connection.
My next thing to check would be DNS related. Can you ping or tracert to a valid site such as bbc.co.uk?
Thanks. I'll give that a go.
On a related note has anyone tried Google DNS ?
http://code.google.com/speed/public-dns/
Thanks. I'll give that a go.
On a related note has anyone tried Google DNS ?
http://code.google.com/speed/public-dns/
Not as yet. I run my own DNS on the network here but I've seen reports that it's quite quick. I'll maybe give it a try on the laptop next time I'm out and about.
If the ping to name fails try a numeric such as 212.58.224.138 (bbc) or 87.106.245.143 (cableforum). That should confirm if it's a DNS issue.
mikegreen
13-12-2009, 08:37
Not as yet. I run my own DNS on the network here but I've seen reports that it's quite quick. I'll maybe give it a try on the laptop next time I'm out and about.
If the ping to name fails try a numeric such as 212.58.224.138 (bbc) or 87.106.245.143 (cableforum). That should confirm if it's a DNS issue.
http://img696.imageshack.us/img696/500/picture5fr.png
This is beyond frustrating :confused:
Feel a call to tech support coming on, for all the good it did me last time as the guy just blamed it all on my using a Mac!
Would you try the same again please but with one of the numeric IPs I posted.
Let us know if that works.
mikegreen
14-12-2009, 06:08
Would you try the same again please but with one of the numeric IPs I posted.
Let us know if that works.
Here we go...
Ping has started ...
PING 87.106.245.143 (87.106.245.143): 56 data bytes
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 5413 0 0000 40 01 17f2 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 764e 0 0000 40 01 f5b6 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 100b 0 0000 40 01 5bfa 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 6335 0 0000 40 01 08d0 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 5bd6 0 0000 40 01 102f 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 c581 0 0000 40 01 a683 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 80f9 0 0000 40 01 eb0b 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 bda6 0 0000 40 01 ae5e 192.168.1.2 87.106.245.143
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 ea25 0 0000 40 01 81df 192.168.1.2 87.106.245.143
--- 87.106.245.143 ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
And...
Ping has started ...
PING 212.58.224.138 (212.58.224.138): 56 data bytes
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 6ac8 0 0000 40 01 9971 192.168.1.2 212.58.224.138
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 7dce 0 0000 40 01 866b 192.168.1.2 212.58.224.138
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 0fe7 0 0000 40 01 f452 192.168.1.2 212.58.224.138
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 680e 0 0000 40 01 9c2b 192.168.1.2 212.58.224.138
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 0455 0 0000 40 01 ffe4 192.168.1.2 212.58.224.138
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 2220 0 0000 40 01 e219 192.168.1.2 212.58.224.138
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 a86e 0 0000 40 01 5bcb 192.168.1.2 212.58.224.138
92 bytes from 192.168.1.1: Destination Net Unreachable
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 a822 0 0000 40 01 5c17 192.168.1.2 212.58.224.138
--- 212.58.224.138 ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
When I look at the DNS settings on my Mac I only see the router IP
http://img695.imageshack.us/img695/3403/picture3u.png
Should the DNS addresses 194.168.4.100 & 194.168.8.100 be there?
I did try adding these but it made no difference to anything.
Many thanks to all for your help thus far. Mike
This is extremely frustrating. To be honest my Mac knowledge is minimal so I don't know if what you're seeing on that last screenshot is correct or not. This adds to the difficulty.
I was starting to think faulty hardware at this point but you've tried different kit without success so unless you're the victim of bizarre coincidence even that seems unlikely.
Your Mac is talking to the router, as it's getting a valid IP address. So, something is blocking pass-through to the 'net.
Can you connect to the router's set-up pages via http://192.168.1.1
Perhaps there is something in the router settings that is disallowing net access.
Either that or take Moldova's advice. Connect a Windows PC and if that fails to connect call support for a check and exchange.
Ignitionnet
14-12-2009, 12:56
Don't need any MAC knowledge there. Router is reporting not being able to reach the internet, it either has no default gateway or cannot reach its' default gateway, which would be the first hop on the VM network.
Router is losing connectivity to the VM network.
DNS settings on MAC are correct if the router is configured to act as DNS proxy which it probably is. Looks to me like the whole 'DNS' thing is a red herring and the issue is simply that the router's connectivity to the Internet is going down.
A failure to pass packets through on the part of the route would result in pings timing out, not network unreachable.
Is it possible to try pinging from the router to the Internet at all?
mikegreen
14-12-2009, 14:38
Is it possible to try pinging from the router to the Internet at all?
How would I do this please?
Thanks
N.B.
Also I think your gateway theory may be correct. Have tried to connect using my N96 and although it can connect to my home network it gives a "No Gateway" or "Gateway Not Found" error when attempting to load a webpage.
Sephiroth
14-12-2009, 14:50
On my router (Draytek 2910) there is a maintenance menu item that allows me tell tell the router to ping (e.e.) www.bbc.co.uk.
I don't think the Netgear router VM supplies will do this but you can check the router menus from the MAC when you log onto the router.
mikegreen
15-12-2009, 16:47
On my router (Draytek 2910) there is a maintenance menu item that allows me tell tell the router to ping (e.e.) www.bbc.co.uk.
I don't think the Netgear router VM supplies will do this but you can check the router menus from the MAC when you log onto the router.
Cannot see any way to do this on the Netgear...
Anyroad up. My other half has ordered up a Vodafone dongle as she needs her laptop to able to function wirelessly (as well as the dongle being in general a handy thing to have when out and about).
Not the end of the world as we know it but this whole thing is just so Arrrrrrrrrrrrrghh! :(
Phil-ntl
15-12-2009, 19:50
Thanks. I'll give that a go.
On a related note has anyone tried Google DNS ?
http://code.google.com/speed/public-dns/
Been using the google dns for quite a while and not only is it a fair bit faster than opendns it doesnt have any silly redirects when there is an error such as a 404.
tbh i'm quite impressed with it up to now.
If you log on to the router interface with your browser the menu items on the left hand side should show under 'Maintenance' an option for router status.
Check this to see if you have an IP address on the WAN side. If it shows 0.0.0.0 or blank then the router is not communicating with the cable modem.
mikegreen
16-12-2009, 13:03
If you log on to the router interface with your browser the menu items on the left hand side should show under 'Maintenance' an option for router status.
Check this to see if you have an IP address on the WAN side. If it shows 0.0.0.0 or blank then the router is not communicating with the cable modem.
Thanks. I'll give that a go!
mikegreen
17-12-2009, 05:17
If you log on to the router interface with your browser the menu items on the left hand side should show under 'Maintenance' an option for router status.
Check this to see if you have an IP address on the WAN side. If it shows 0.0.0.0 or blank then the router is not communicating with the cable modem.
Oh man :confused:
Right...
Reset Netgear, restarted Mac and rebooted the modem and router
Am auto directed to Routerlogin.com and I change generic settings
I attempt to login to router to acces 'Maintenance' menu but router does not accept the password that I just set so I try the generic one. Router does not accept it!
I repeat the above with the same result. Unable to login to router with either changed or generic NG password.
Here is what I see in Network Settings
http://img138.imageshack.us/img138/2604/picture1ci.png
and DNS shows router IP
http://img683.imageshack.us/img683/2973/picture2xw.png
Connected via Ethernet all is well. See below
http://img130.imageshack.us/img130/2661/picture3jo.png
As ever thanks everyone for your help and patience!
mikegreen
18-12-2009, 11:45
Managed to get into the router admin pages this morning and attempted to ping using an IP address (BBC).
Hit the Ping/Send button and the page remained static. No timeout message or anything.
Also now have a few millimeters of finest HB pencil lead rattling around inside the rear of the router due to have to reset the thing so many times, last reset snapped the tip of the pencil and it ended up inside the housing :dunce:
Gonna give up for Christmas and on that note
:xmas:
Top marks for determination and persistance.
I'd say it's dead Jim..
Have a great Christmas and ask Virgin to swap it out for the New Year.
:)
mikegreen
01-02-2010, 13:48
Top marks for determination and persistance.
I'd say it's dead Jim..
Have a great Christmas and ask Virgin to swap it out for the New Year.
:)
End of the saga... I hope.
Picked up a very cheap Belkin Wireless G router.
Just plugged it all up and ran the setup disc and viola!
;) ;)
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