50420
10-12-2009, 09:53
hi all,
i didnt want to hijack the other thread regarding morning resets as the issues may well sound identical (reseting the modem every morning) but i appreciate the causes may differ. here's my details....
Downstream Lock : Locked
Downstream Channel Id : 27
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 1.6 dBmV
Downstream SNR : 38.7 dB
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.0 dBmV
Upstream Mini-Slot Size : 2
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) Downstream sync failed
Thu Dec 10 09:49:29 2009 Thu Dec 10 09:49:29 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:29 2009 Thu Dec 10 09:49:29 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:49:29 2009 Thu Dec 10 09:49:29 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:28 2009 Thu Dec 10 09:49:28 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:49:28 2009 Thu Dec 10 09:49:28 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:51 2009 Thu Dec 10 09:48:51 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:51 2009 Thu Dec 10 09:48:51 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:51 2009 Thu Dec 10 09:48:51 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:50 2009 Thu Dec 10 09:48:50 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:50 2009 Thu Dec 10 09:48:50 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:45 2009 Thu Dec 10 09:48:45 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:45 2009 Thu Dec 10 09:48:45 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:01 2009 Thu Dec 10 09:48:01 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:01 2009 Thu Dec 10 09:48:01 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:01 2009 Thu Dec 10 09:48:01 2009 Information (7) locked and synced to rescue CMTS...all is well!
I've had to go through the morning resets for the best part of a month, tech support have continually either dropped my calls ( after 40 or more mins on hold) or stated there was an area wide issue?
any help appreciated
cheers
rob
i didnt want to hijack the other thread regarding morning resets as the issues may well sound identical (reseting the modem every morning) but i appreciate the causes may differ. here's my details....
Downstream Lock : Locked
Downstream Channel Id : 27
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 1.6 dBmV
Downstream SNR : 38.7 dB
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.0 dBmV
Upstream Mini-Slot Size : 2
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:49:30 2009 Thu Dec 10 09:49:30 2009 Information (7) Downstream sync failed
Thu Dec 10 09:49:29 2009 Thu Dec 10 09:49:29 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:29 2009 Thu Dec 10 09:49:29 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:49:29 2009 Thu Dec 10 09:49:29 2009 Information (7) Downstream sync ok
Thu Dec 10 09:49:28 2009 Thu Dec 10 09:49:28 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:49:28 2009 Thu Dec 10 09:49:28 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:51 2009 Thu Dec 10 09:48:51 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:51 2009 Thu Dec 10 09:48:51 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:51 2009 Thu Dec 10 09:48:51 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:50 2009 Thu Dec 10 09:48:50 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:50 2009 Thu Dec 10 09:48:50 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:46 2009 Thu Dec 10 09:48:46 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:45 2009 Thu Dec 10 09:48:45 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:45 2009 Thu Dec 10 09:48:45 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Information (7) locked and synced to rescue CMTS...all is well!
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:02 2009 Thu Dec 10 09:48:02 2009 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Thu Dec 10 09:48:01 2009 Thu Dec 10 09:48:01 2009 Information (7) Downstream sync failed
Thu Dec 10 09:48:01 2009 Thu Dec 10 09:48:01 2009 Information (7) Downstream sync ok
Thu Dec 10 09:48:01 2009 Thu Dec 10 09:48:01 2009 Information (7) locked and synced to rescue CMTS...all is well!
I've had to go through the morning resets for the best part of a month, tech support have continually either dropped my calls ( after 40 or more mins on hold) or stated there was an area wide issue?
any help appreciated
cheers
rob