Moving Cables

[ic2]

I think this is in the right forum, so apologies if not.

I need my modem moving from downstairs to upstairs and our bedroom TV point going into the loft (just had a conversion). Do I just ring customer service to request this or is there a specific number?

regards

[Ben B]

Ring customer services. This will cost £99

[ic2]

Thanks.

regards

[Peter_]

As you are moving 2 points £99 is not to bad a price or you could leave the upstairs point and get 2 extra points in case you want TV where the modem used to be.

[ic2]

Thanks - never knew I could do that. May go for that option

regards

[Peter_]

Thanks - never knew I could do that. May go for that option

regards
Just ring up and enquire in fact if you get another set top box you may actually save some money, well worth asking.

[luellin]

dont be surprised if you get charged 2 lots of £99 and the upstairs connection will be dissconected and will all other non used connections as splitting degrades signal lvls and may cause problems

[jonny4580]

why dont you try and do it yourself its not that hard and will save you about £70 after buying the parts required!

[Paul K]

Apart from if it goes wrong and starts causing issues with the signal at which point you have to get them out to do it anyway and have to pay even more out to get the cabling sorted.

[jonny4580]

True but a little reading up and it can be done just as well as they can do it. it was just a suggestion!

[Kymmy]

Cabling is no worries, getting the signal levels right is the worry..

Altering the length and/or adding splitters will effect the signal level and can upset TV and/or broadband

Just remember that if you do the cabling yourself and have a problem in the future and call them out you have gone against your T&C's and even if it's equipment failure they can charge you for putting everything right

[luellin]

diy cabeling is a bad idea always i get sent out to mop up the problem and yes customers get charged alot best bet if its tv get a tv sender and do it that way if its broadband then just go wierless get a dongle and move your pc anywere you want wierless N routers are the better choice

[rafa08]

why dont you try and do it yourself its not that hard and will save you about £70 after buying the parts required!

Hi Jonny. This is exactly what I want to do, but the case on my Telewest box is secured with two fixings which seem to require a special tool. Do you know what this is. I dont want to pay £99 to move the box 6 inches
Regards, Raf

[Paul K]

Why not take a photo of it? Screwfix used to do a bit set that covered most manufacturers and specialist fittings.

[calmpitbull]

dont be surprised if you get charged 2 lots of £99 and the upstairs connection will be dissconected and will all other non used connections as splitting degrades signal lvls and may cause problems

Good point, depending on your signal levels the tech may not be able to split more times. If you have good levels however the tech will probably not mind keeping the other points or at least telling you how to connect them again if needed.

An additional set top will cost £30 install fee and £5 extra per month (as far as i am aware, please check). Whereas an additional point will cost £99.

I am not sure whether 2 points can be installed for £99 or whether it will be £99 per point.

---------- Post added at 20:02 ---------- Previous post was at 19:58 ----------

Hi Jonny. This is exactly what I want to do, but the case on my Telewest box is secured with two fixings which seem to require a special tool. Do you know what this is. I dont want to pay £99 to move the box 6 inches
Regards, Raf

Use some long nose pliers and then replace the screws afterwards with normal ones. Its not easy but you only have to do it once, not worth buying another screwdriver for.

[chris31560]

Hi Jonny. This is exactly what I want to do, but the case on my Telewest box is secured with two fixings which seem to require a special tool. Do you know what this is. I dont want to pay £99 to move the box 6 inches
Regards, Raf
hi bull noies pliers will remove the screws..