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View Full Version : I have VM cable and 1mps speed

Jase1000
24-10-2009, 21:08
Ok here is the story 6 weeks waiting for sky to install broadband, went to an Orange mobile one now have a shiny red virgin mobile box and its all connected.... but it is going slower than a granny going down a hill on a shopping trolley. Currently I get 1mbs and according to Virgin I should be able to be around 7 or 8.

The cable goes directly into my Mac and it goes slow.

I called the VM help desk and apparently it is something wrong with my computer but I also tried by windows laptop and a similar result.

Does anyone have any ideas on how I can work out what the problem is.
Sephiroth
24-10-2009, 21:24
Could you tell us the following:

1 Who is your telephone provider?

2 Which is your local telephone exchange?

3 How far do you live from the exchange?

4 Are there any identification marks on who makes (and model) the shiny red virgin mobile box? Maybe I'm being thick here, but I'd expect you to have a Virgin ADSL modem. On the ADSL modem, I'd be hoping to find attenuation and Signal to Noise Ratio (SNR) information to help with diagnosis.
dd11
24-10-2009, 21:36
Sorry if I'm being dumb but are you talking about a mobile USB stick?
webcrawler2050
24-10-2009, 21:37
Sorry if I'm being dumb but are you talking about a mobile USB stick?

Then you don't have broadband - I assume you only have "mobile" broadband.....???
Jase1000
24-10-2009, 21:42
Virgin media

South Kensignton

I am about a 1000 meters from the exchange

The trade name on the back is Ambit and the model number is E08C013.00, they gave us that box and a wireless router which I haven't plugged in yet I figure get this working first.

Here are some of the details
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 5
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 17.5 dBmV
Downstream SNR : 29.1 dB

Does that help?

---------- Post added at 21:42 ---------- Previous post was at 21:40 ----------

It is cable not a USB dongle I just got the USB between broadband providers
Peter_
24-10-2009, 21:43
Downstream Receive Power Level : 17.5 dBmV
Downstream SNR : 29.1 dB

You need a technician as your Downstream is to high and the SNR is to low how about the Upstream.

The exchange does not matter as you are not a through the telephone customer.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
Jase1000
24-10-2009, 21:58
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 37.5 dBmV
Upstream Mini-Slot Size : 2

Thanks for your help will call them

---------- Post added at 21:58 ---------- Previous post was at 21:56 ----------

Does it make a difference that I am on a Mac?
dd11
24-10-2009, 22:02
Then you don't have broadband - I assume you only have "mobile" broadband.....???

Jase1000: "went to an Orange mobile one now have a shiny red virgin mobile box and its all connected"

...thats where i got lost :s
Sephiroth
24-10-2009, 22:10
You need a technician as your Downstream is to high and the SNR is to low how about the Upstream.

The exchange does not matter as you are not a through the telephone customer.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
The OP originally implied that he had a National service (esp. 1 Mbps expecting 7 or 8 Mbps). That's why I asked for the modem details.

Webby was also anxious on this point.

So, of course, your diagnosis applies.
Peter_
24-10-2009, 22:12
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 37.5 dBmV
Upstream Mini-Slot Size : 2

Thanks for your help will call them

---------- Post added at 21:58 ---------- Previous post was at 21:56 ----------

Does it make a difference that I am on a Mac?
No no difference what so ever and your upstream is spot on, but you still need a engineer for the downstream.

I presume that you have a small black Virginmedia branded modem in your house.
Sephiroth
24-10-2009, 22:18
........I presume that you have a small black Virginmedia branded modem in your house.

He says he's got a "shiny red virgin mobile box". LOL.
Peter_
24-10-2009, 22:21
He says he's got a "shiny red virgin mobile box". LOL.
But a E08C013.00 is an Ambit 256 a cable modem and he has posted the power levels from it.
Sephiroth
24-10-2009, 23:06
But a E08C013.00 is an Ambit 256 a cable modem and he has posted the power levels from it.

Yes, yes - I know that. The OP said in post #1 that he had a "shiny red virgin mobile box". I then asked him the question, he answered with the model number and you got in before me.

See?
Peter_
25-10-2009, 11:41
Yes, yes - I know that. The OP said in post #1 that he had a "shiny red virgin mobile box". I then asked him the question, he answered with the model number and you got in before me.

See?
The shiny red box is probably the Quickstart cardboard box the kit arrived in.;)
Jase1000
25-10-2009, 15:43
I spoke to the help desk and they asked me to remove the cable to the computer and they tested this and it is a faulty modem so they are sending a guy around to have a look.
Peter_
25-10-2009, 15:46
I spoke to the help desk and they asked me to remove the cable to the computer and they tested this and it is a faulty modem so they are sending a guy around to have a look.
When is the engineer booked for.
Jase1000
25-10-2009, 16:42
Wednesday
Peter_
25-10-2009, 16:42
Wednesday
Keep us updated with the outcome.