Extremely bad latency

[Amorya]

Download Failed (1) (http://www.pingtest.net)

It's been happening on and off for nearly 2 weeks now. About 50% of the time my pings are in the region of 1000. (This is to pretty much any server, even google.co.uk).

Attached is a traceroute to BBC:

amorya$ traceroute www.bbc.co.uk
traceroute to www.bbc.net.uk (212.58.251.195), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 6.435 ms 0.873 ms 0.813 ms
2 * * *
3 brhm-core-1a-ge-300-1179.network.virginmedia.net (213.106.229.161) 2009.741 ms 2056.530 ms 2070.292 ms
4 bir-bb-a-ae1-0.network.virginmedia.net (213.105.103.97) 2018.156 ms 1955.294 ms 2024.441 ms
5 nth-bb-b-ae2-0.network.virginmedia.net (62.253.185.85) 2056.791 ms 2043.619 ms 2139.754 ms
6 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 1969.953 ms 2026.547 ms 2127.367 ms
7 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 1922.486 ms 2041.095 ms 2061.267 ms
8 212.58.238.153 (212.58.238.153) 2090.152 ms 1996.313 ms 2106.063 ms
9 212.58.239.62 (212.58.239.62) 1989.976 ms 1962.823 ms 1934.070 ms

[webcrawler2050]

Download Failed (1) (http://www.pingtest.net)

It's been happening on and off for nearly 2 weeks now. About 50% of the time my pings are in the region of 1000. (This is to pretty much any server, even google.co.uk).

Attached is a traceroute to BBC:

amorya$ traceroute www.bbc.co.uk
traceroute to www.bbc.net.uk (212.58.251.195), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 6.435 ms 0.873 ms 0.813 ms
2 * * *
3 brhm-core-1a-ge-300-1179.network.virginmedia.net (213.106.229.161) 2009.741 ms 2056.530 ms 2070.292 ms
4 bir-bb-a-ae1-0.network.virginmedia.net (213.105.103.97) 2018.156 ms 1955.294 ms 2024.441 ms
5 nth-bb-b-ae2-0.network.virginmedia.net (62.253.185.85) 2056.791 ms 2043.619 ms 2139.754 ms
6 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 1969.953 ms 2026.547 ms 2127.367 ms
7 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 1922.486 ms 2041.095 ms 2061.267 ms
8 212.58.238.153 (212.58.238.153) 2090.152 ms 1996.313 ms 2106.063 ms
9 212.58.239.62 (212.58.239.62) 1989.976 ms 1962.823 ms 1934.070 ms

Is there any issues going on your area?

[Ignitionnet]

http://www.pingtest.net/result/997390.png (http://www.pingtest.net)

It's been happening on and off for nearly 2 weeks now. About 50% of the time my pings are in the region of 1000. (This is to pretty much any server, even google.co.uk).

Attached is a traceroute to BBC:

amorya$ traceroute www.bbc.co.uk
traceroute to www.bbc.net.uk (212.58.251.195), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 6.435 ms 0.873 ms 0.813 ms
2 * * *
3 brhm-core-1a-ge-300-1179.network.virginmedia.net (213.106.229.161) 2009.741 ms 2056.530 ms 2070.292 ms
4 bir-bb-a-ae1-0.network.virginmedia.net (213.105.103.97) 2018.156 ms 1955.294 ms 2024.441 ms
5 nth-bb-b-ae2-0.network.virginmedia.net (62.253.185.85) 2056.791 ms 2043.619 ms 2139.754 ms
6 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 1969.953 ms 2026.547 ms 2127.367 ms
7 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 1922.486 ms 2041.095 ms 2061.267 ms
8 212.58.238.153 (212.58.238.153) 2090.152 ms 1996.313 ms 2106.063 ms
9 212.58.239.62 (212.58.239.62) 1989.976 ms 1962.823 ms 1934.070 ms

OK Either:

1) You are hammering your upstream bandwidth or
2) There is a CPU utilisation issue on the Virgin equipment that would be your 2nd hop.

Do you know how to check for rogue programs using your bandwidth?

[Amorya]

I've tried it with a single computer with no other running programs connected directly to the cable modem, and still got the issue. I would imagine that rules out upstream bandwidth problems.

I've attached a graph showing how it varies over time. The X axis scale is minutes since we started logging (approximately 40 hours ago). The Y axis is of course ping.

Amorya

[Ignitionnet]

Thanks Amorya.

To be extra sure could you download Netmeter and run it during one of these instances of poor latency?

http://www.metal-machine.de/readerror/index.php?page=10

Thank you!

[smiller0034]

I've also been experiencing high ping in my area (near Glasgow) so I phoned them yesterday and they suggested to reboot my PC in Safe Mode with Networking, and this solved the problem, at least until I rebooted again in normal mode.

I can't do a traceroute because my Command Line won't run any commands, so can anyone suggest another way to figure out what the problem is?

Why do they insist on bouncing people back and forth to different servers anyway?

[webcrawler2050]

I've also been experiencing high ping in my area (near Glasgow) so I phoned them yesterday and they suggested to reboot my PC in Safe Mode with Networking, and this solved the problem, at least until I rebooted again in normal mode.

I can't do a traceroute because my Command Line won't run any commands, so can anyone suggest another way to figure out what the problem is?

Why do they insist on bouncing people back and forth to different servers anyway?

It's not "servers" as such - it's switches / routers in different data centres, i.e telehouse, iPhouse etc etc.


I assume your on a MAC if you can't run cmd?

[smiller0034]

Nah I'm on Vista, but whenever I run a command it says something about an illegal operation and I have to close it.