merton69
27-09-2009, 17:52
For quite a few months now my Bb has been more slow than fast. I have telephoned, emailed and used remote Assistance when I can actually get hold of an operator but still nobody at VM seems to know how to sort the problem out!
SUCH POOR CUSTOMER SERVICE WHICH I HAVE COMPLAINED ABOUT TOO!:mad::td:
Originally I was on ethernet/modem to my Mac G4. Then spent out upgrading to router as this is why they said it was slow, but still no quicker!
Last week I spent over SIX HOURS infront of the computer trying to sort out the problem with VM Tech Dept. The operator said I had 4-4.5Mb speed but it wasn't acting out that speed. We reconfigured and did many tests!
Another member of staff used a website called samknows.com and said that I won't get over 1Mb in my area and I should talk to Customer Services about re-adjusting my payment as it was too much for the speed I was getting!
When ever I get hold of Remote Assistance I get asked all the same old questions. Don't any of my calls etc, go on file/record? And usually it crashes so I never get an answer!!!
I have had a neighbour come in (works for BT) and fitted a up to date phone socket and agreed the power coming in was not being transferred to my Mac G4.
It appears that Remote Assistance are very much reluctant to file this as a FAULT and get somebody to call me and sort the problem out.
This has been going on since the beginning of the year now!
I am still waiting to hear from Virgin Media.:mad:
SUCH POOR CUSTOMER SERVICE WHICH I HAVE COMPLAINED ABOUT TOO!:mad::td:
Originally I was on ethernet/modem to my Mac G4. Then spent out upgrading to router as this is why they said it was slow, but still no quicker!
Last week I spent over SIX HOURS infront of the computer trying to sort out the problem with VM Tech Dept. The operator said I had 4-4.5Mb speed but it wasn't acting out that speed. We reconfigured and did many tests!
Another member of staff used a website called samknows.com and said that I won't get over 1Mb in my area and I should talk to Customer Services about re-adjusting my payment as it was too much for the speed I was getting!
When ever I get hold of Remote Assistance I get asked all the same old questions. Don't any of my calls etc, go on file/record? And usually it crashes so I never get an answer!!!
I have had a neighbour come in (works for BT) and fitted a up to date phone socket and agreed the power coming in was not being transferred to my Mac G4.
It appears that Remote Assistance are very much reluctant to file this as a FAULT and get somebody to call me and sort the problem out.
This has been going on since the beginning of the year now!
I am still waiting to hear from Virgin Media.:mad: