10Mb>20Mb price check please

[Argy1]

Just been around a m8s who was trying to watch something via BBC iplayer and it was running v badly...asked him what speed VM BB he was on

he's on 10Mb and paying £25 (+ £5 charge for non DD) a month (he's been with VM in one form for 8 years +)

told him to phone VM and ask about a upgrade to 20Mb, told him that IMO he shouldn't be paying anymore than he is already for 20Mb

he only has VM BB no TV, Phone etc

phoned VM Support talked to 3 different people who all told him that he couldn't have 20Mb at same price he is currently paying for 10Mb

So he gets grumply phones retentions, they reduce the price to £19.99 a month and promise to send him a new modem, his old one came out of the ark...but they said that he couldn't have 20Mb unless he pays £27

still seems a bit steep to me, can anyone in the know please confirm this is all about right

cheers

[BenMcr]

XL standalone is now £30 a month (When on D/D and e-bill) so your advice to him was wrong

[chamoan]

I was under the impression 10mb was £14.99 a month now anyway (if you have a phone line aswell). If you don't have a phone line, they do charge more, so if he hasn't got a phone line, this is probably right.

[Argy1]

XL standalone is now £30 a month

thanxs for quick reply BenMcr just so I'm clear

if he wanted to upgrade to 20Mb without a VM phone it's going to cost him £30 + £5 for not wanting to pay via DD

[BenMcr]

EDIT: Sorry going bonkers. Yes it is

[Argy1]

EDIT: Sorry going bonkers. Yes it is

Thanks BenMcr, have let him know,told him he could prob get price down by going over to VM phone and paying DD but seems he had a bad experience with VM and DD, and he's happy with his BT phone, have done my best

thanks again for your help