Where's my internet gone ?

[mikkyh]

I am having some trouble with the speed on my broadband :( I am on the XL (20 meg) cable package and can usually achieve around 20Mbps on speedtest.net.

However, the past 3 days or so I have only be able to squeeze out a MAX of 13Mbps - MAX. At the moment I am getting about 7Mbps on speedtest.net and the think broadband speed test.

Any info ? How can I tell if my connection has been throttled or of there is something else slowing my internet down ? I have tried connecting the modem directly to the PC and not through the router, still to get the same results. It's a Belkin N1 Wireless Router, with a connection speed of 300Mbps wirelessly and 100Mbps through the ethernet ports.

If you need any more details just ask. Thanks.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.0 dBmV
Downstream SNR : 33.9 dB

---------- Post added at 20:11 ---------- Previous post was at 20:01 ----------

What sucks even more is that the virgin media website (through my virgin media, upgrade boradband) is telling me it's going to cost £52 per month instead of £37 a month for XXL broadband package!

Why do bad things always happen to me? Virgin Media = Backstabbers :mad::mad:

https://www.cableforum.co.uk/images/local/2009/09/18.png (http://www.speedtest.net)

[zing_deleted]

if you have a phone line the xxl will cost you 28 quid 35 if you aint

what speeds are you actually getting from downloads? speedtests are a waste of time


you are not being throttled if you were you would only get 5 meg

[mikkyh]

you are not being throttles if you were you would only get 5 meg

So how do you explain the fact that I was getting 20Mbps or so on speedtest (which is the package I am on) and I am only getting 6-13Mbps now.

I am being ripped off, it seems!

[zing_deleted]

maybe there is a problem with the speedtest site. Speedtests are a waste of time trust me

[mikkyh]

maybe there is a problem with the speedtest site. Speedtests are a waste of time trust me

I've tried 4 different tests, they all give me the same result:

speedtest.net
thinkbroadband.com
resources.zdnet.co.uk/speedtest/
broadbandspeedchecker.co.uk/ - this gave me 3Mbps lower than the others, but still kinda validates the results. Update: Actually, nope. They are ALL giving me 5 or so Mbps now.

[zing_deleted]

When I want to test my net I use a multithreaded download app such as reget/dap and a good site that allows multi threaded http downloads or NNTP via 20 connection to the newsgroups

If when you have done that you get the same low speeds then you will know there is an issue with your connection until then ...

SPEEDTESTS really are a waste of time...

[Sirius]

I've tried 4 different tests, they all give me the same result:

speedtest.net
thinkbroadband.com
resources.zdnet.co.uk/speedtest/
broadbandspeedchecker.co.uk/ - this gave me 3Mbps lower than the others, but still kinda validates the results. Update: Actually, nope. They are ALL giving me 5 or so Mbps now.

If you are only getting 5 meg check that you have not been STM'd

[mikkyh]

If you are only getting 5 meg check that you have not been STM'd

And how do I do that? Phone the bluddy AWFUL customer services and ask them ? Ha! They are pathetic. I've had a lot of bad experiences with their support team. Hours spent on the phone with no resolve to my problems, asking me to do all the things I have already done OVER and OVER again.

This is the final straw for me. Goodbye virgin media, HELLO sky for tv and bt for broadband!

[zing_deleted]

hope you live close enough to the exchange to get as good a speed

how much do you download?

[mikkyh]

hope you live close enough to the exchange to get as good a speed

how much do you download?

Lol i live a 2 minute or so walk from the exchange, my brother lives abouut 6 minutes from his exchange, is on the 8meg package, and get's just that 24/7 with BT. And yeah um not much at all. I must of downloaded about 2GB one night, but usually I download less than 30mb a day, maybe a bit more or even less!

[pip08456]

When I want to test my net I use a multithreaded download app such as reget/dap and a good site that allows multi threaded http downloads or NNTP via 20 connection to the newsgroups

If when you have done that you get the same low speeds then you will know there is an issue with your connection until then ...

SPEEDTESTS really are a waste of time...

http://www.speedtest.net/ is one of the few recommended by VM and gives results for 50Mb unlike a lot of others.

Don't make sweeping statements like speed tests are a waste of time until you know what you are talking about.

[mikkyh]

http://www.speedtest.net/ is one of the few recommended by VM and gives results for 50Mb unlike a lot of others.

Don't make sweeping statements like speed tests are a waste of time until you know what you are talking about.

That's the one I keep using and am getting really crappy speeds :(

---------- Post added at 21:05 ---------- Previous post was at 21:03 ----------

Btw...is "Downstream Receive Power Level : 0.0 dBmV" okay ? seems low :/

---------- Post added at 21:06 ---------- Previous post was at 21:05 ----------

Plus... https://www.cableforum.co.uk/images/local/2009/09/18.png (http://www.speedtest.net)

[Peter_]

Downstream Receive Power Level : 0.0 dBmV
Downstream SNR : 33.9 dB


Your Downstream is fine but how about the Upstream.

As Sirius said you may be getting traffic managed you are now getting 5Mb.

Try the speedtest on this link as this is the only one that I would use if I answered a call from you. http://www.virginmedia.com/testmyspeed/manual.php

But be advised any speedtest done through 3rd party equipment such as your Belkin router should be disregarded as Virgin do not support that equipment so any test should be done via a direct connection.

[zing_deleted]

Your Downstream is fine but how about the Upstream.

As Sirius said you may be getting traffic managed you are now getting 5Mb.

Try the speedtest on this link as this is the only one that I would use if I answered a call from you. http://www.virginmedia.com/testmyspeed/manual.php

But be advised any speedtest done through 3rd party equipment such as your Belkin router should be disregarded as Virgin do not support that equipment so any test should be done via a direct connection.

now if you use a multi threaded download app you will only have to download one file and do no maths

as you see I have over 40 connections to the VM games demo site giving me full whack 50 meg just about(btw speed was still increasing)

[pip08456]

The fact that you are not getting the expected speeds could be nothing to do with VM but more the security software on your PC.

You must consider the following

Am I using a good AV program?

Do I have adequate spyware protection?

Do I scan my PC on a regular basis?

Am I aware of actual threats or do I just believe emails sent by others which I haven't checked to see if the threat is real?

I have been un BB since it became generally available in the UK and with VM for the past 6 months. I do not use their free P.C. guard I use my own tried and trusted security.

Any security software you have is only as good as the amount of times you update it (if not automatic) and how often you run it.

If you have a speed problem the first thing to do is check for Malware and not blame the provider in the first instance.

https://www.cableforum.co.uk/images/local/2009/09/15.png (http://www.speedtest.net)

[zing_deleted]

https://www.cableforum.co.uk/images/local/2009/09/17.png (http://www.speedtest.net)

as you can see speedtest is no where near the speed I am actually getting

oh look results from thinkbroadband totally off

Speed Test Results

Date24/09/09 21:22:37Speed Down15017.73 Kbps ( 14.7 Mbps )Speed Up1603.36 Kbps ( 1.6 Mbps )Port8095Serverspeedtest1.thinkbroadband.com

ZDnet gives me 7 to 12 meg

so I think thats my point proven

[martyh]

The fact that you are not getting the expected speeds could be nothing to do with VM but more the security software on your PC.

You must consider the following

Am I using a good AV program?

Do I have adequate spyware protection?

Do I scan my PC on a regular basis?

Am I aware of actual threats or do I just believe emails sent by others which I haven't checked to see if the threat is real?

I have been un BB since it became generally available in the UK and with VM for the past 6 months. I do not use their free P.C. guard I use my own tried and trusted security.

Any security software you have is only as good as the amount of times you update it (if not automatic) and how often you run it.

If you have a speed problem the first thing to do is check for Malware and not blame the provider in the first instance.

https://www.cableforum.co.uk/images/local/2009/09/15.png (http://www.speedtest.net)
absolutely correct ,speeking from my own experience some security software can really screw your speed up .I ran NIS for 2 years with no probs then put norton 360 on and it killed my speed but didn't want to accept that because i had been using norton for a couple of years now i get a rock solid 20meg on 3 machines through a router

and speedtest. net gives me the same result give or take as virgins tests

https://www.cableforum.co.uk/images/local/2009/09/16.png this is my result with 3 machines connected at the same time through wirless router

[pip08456]

Speed Test Results
Date 24/09/09 21:39:23
Speed Down 16038.48 Kbps ( 15.7 Mbps )
Speed Up 714.83 Kbps ( 0.7 Mbps )
Port 8095
Server speedtest1.thinkbroadband.com
Not too bad a comparison I thinK!

ZDNet returned garbage

DSLreports (in USA) gave this

<a href="http://speedtest.dslreports.com"><img border=0 src="http://www.dslreports.com/im/78807067/97645.png"></a>

As far as I'm concerned the results are comparable and I can use my connection toit's full (or near) expected usage.

[Stuart]

The fact that you are not getting the expected speeds could be nothing to do with VM but more the security software on your PC.




Indeed. I got a chance to experience this today. I had a 5 gig zip file on USB drive. I had to unzip it on two identical PCs (both 2 gig ram, Core 2 Duo and 250 gig HDD, both running fresh installs of XP Pro with SP3). On one, I had McAfee VirusScan Enterprise 8.7i installed, and copied the ZIP to HDD before unzipping it.

The other had no antivirus on it. On this, I unzipped the file straight from the USB HDD. Took around 20 minutes.

Now, I wouldn't normally recommend running a machine with no AV, but the machines were physically disconnected from the network, and if I had to leave them for whatever reason, I locked them with XP's Lock command. They were about as secure as they could be.

Now, the machine with McAfee took 38 minutes to unzip the same zip file (I started timing after I'd copied the ZIP).

I've seen similar speed drops on networked PCs. I've seen powerful PCs on fast network connections effectively crippled by overprotective firewalls for instance.

[Mick Fisher]

I replaced McAfee Home Security with NOD32 and Outpost free firewall and noticed an immediate increase in responsiveness.

[mikkyh]

I am using the standard windows firewall and Avira AntiVir Personal - Free Edition on this computer and Kaspersky on the other.

Let me disable both...

---------- Post added at 15:27 ---------- Previous post was at 15:21 ----------

UUh no change. Disabled antivirus, windows firewall and put myself into the DMZ of the router. By the way, does anybody have some more info on the multi-thread applications, including some that I could use ? I really wanna try that out.

Thanks.

[pip08456]

I am using the standard windows firewall and Avira AntiVir Personal - Free Edition on this computer and Kaspersky on the other.

Let me disable both...

I've never tested Avira so can't comment on it, Kaspersky altough good I found to be slow and a bit of a resource hog (a few yrs ago may have changed).

For ease and simplicity coupled with the fact it's a damn good app I use Eset smart security which is a full buindle of firewall, nod32 AV, spam filter etc and back it up with Malwarebytes which I find to be an excellent setup.

Just my opinion and preference other usrs will have there own opinions of whats best suited to their needs.

In the 6 months I've been on VM I have only had speed issues twice which were my own fault as I exceded the download limits during the traffic shaping periods and 2 unexplained total outages on one day lasting about 20 mins each time.

I've now configured my torrent client to reduce the download speed during the restrictd period.

Talking of P2P this can seriously effect your speeds if you haven't set the upload limit correctly. This typically should be set at a max of 80% of available upload bandwidth to allow for overheads. That in itself can seriously throttle your connection if not set correctly.

Just as a matter of intrest you may wish to give Malwarebytes a try, it's available free from here

http://download.cnet.com/Malwarebytes-Anti-Malware
/3000-8022_4-10804572.html

I help out on a PC tech site and it's surprising the amount of problems it's solved.

[mikkyh]

Using your multi threaded ap (Reget Deluxe), i only got 1.3Mbps! That's LESS than the speedtest is giving me! :mad:

[pip08456]

multi threaded ap :

????

Sorry Mikkyh went back and found what you were referring to.

[mikkyh]

????

I was addressing zing. he told me to use a multi threaded download app such as reget to test my speed and I have (obviously) and got very bad results!!!

---------- Post added at 16:15 ---------- Previous post was at 16:00 ----------

Just used the cable forum speed test.

Fri, 25 Sep 2009 15:13:36 GMT

Test 1: 1024K took 2779 ms = 368.5 KB/sec, approx 3036 Kbps, 2.96 Mbps
Test 2: 1024K took 1391 ms = 736.2 KB/sec, approx 6066 Kbps, 5.92 Mbps
Test 3: 1024K took 2649 ms = 386.6 KB/sec, approx 3186 Kbps, 3.11 Mbps
Test 4: 2048K took 2300 ms = 890.4 KB/sec, approx 7337 Kbps, 7.17 Mbps

Overall Average Speed = approx 4906 Kbps, 4.79 Mbps

[mikkyh]

Right, I am REALLY getting annoyed now. I have disabled ALL security and am recieving the same rubbish results, using speedtests and multi threaded download applications. I have disabled all security on the router, I have restarted the router, reset the router, tried not using the router, restarted the modem, cleared the cache on all computers, repeated the steps, took another speed test and got the same results etc. GRR!

modem config:

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 41.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.0 dBmV
Downstream SNR : 33.9 dB

Computer Specs:

OS: Windows Vista Home Premium
Processor: Intel Pentium Dual CPU T3400 @ 2.13GHz 2.17GHz
Memory (RAM): 3GB
32-bit OS!


Any more details ?!

P.S. Connection cant have been throttled as I have gone nowhere NEAR 7GB, and my internet has been slow for about a week now. Thank you.

[Hazanko]

lol, when i had bad speeds i remember VM telling me it must of been my PC for a month, oh it's probably spyware, oh it's probably Anti-Virus. Did you turn this off or that off or this or this or this or this. It was funny seeing them shut up after the 2nd line found out the fault was a bandwidth issues. Plus it's easy to blame a PC for speed issues. Even though mine was brand new at the time.

You could just be unlucky like me, i was blessed with stable speeds for years with Blueyonder, even had good speeds with Virgin until about 5 months ago. Then it started to go down hill. I must of tried everything, the tech even gave me new cables inside and outside. After months of phoning it ended up being a bandwidth issue and the problem was with Virgin Media. My speeds are bad again and it feels like a talking to a brick wall. They seem to all of a sudden forget all the past notes that were made saying what the problems were.

They say things like do Tracert and ping test, like i haven't 1000 times already. I try telling them it's problems with the UBR but they say it's fine but forgetting it's had bandwidth problems twice already.. My other topic clearly states that the Newsgroup VM said it was due to high load etcetera but they don't bother trying to find a solution or even getting me on a new UBR like everyone else. They just ignore the customers problems and shrug it off. I hope you don't get ignored as much as i have been.

[mikkyh]

lol, when i had bad speeds i remember VM telling me it must of been my PC for a month, oh it's probably spyware, oh it's probably Anti-Virus. Did you turn this off or that off or this or this or this or this. It was funny seeing them shut up after the 2nd line found out the fault was a bandwidth issues. Plus it's easy to blame a PC for speed issues. Even though mine was brand new at the time.

You could just be unlucky like me, i was blessed with stable speeds for years with Blueyonder, even had good speeds with Virgin until about 5 months ago. Then it started to go down hill. I must of tried everything, the tech even gave me new cables inside and outside. After months of phoning it ended up being a bandwidth issue and the problem was with Virgin Media. My speeds are bad again and it feels like a talking to a brick wall. They seem to all of a sudden forget all the past notes that were made saying what the problems were.

They say things like do Tracert and ping test, like i haven't 1000 times already. I try telling them it's problems with the UBR but they say it's fine but forgetting it's had bandwidth problems twice already.. My other topic clearly states that the Newsgroup VM said it was due to high load etcetera but they don't bother trying to find a solution or even getting me on a new UBR like everyone else. They just ignore the customers problems and shrug it off. I hope you don't get ignored as much as i have been.

Grr! Definately leaving them for broadband at the end of the contract. Going STRAIGHT to bt...end of! I have tried calling their compltely crappy services before but spent more than 2 hours on the phone before they said that the 212Kbps I was getting was normal and are what I was supposed to get. About 3 months later, WHOOSH! Here comes 20meg and I get just that almost 24/7!!! And now this. No. i am not taking that ******** again!

[pip08456]

OK your ping time is way off the scale which suggests to me that the fault is with your PC and not VM's service (BTW I don't work for them)

If you want I can take you through several tests to find the problem and resolve it but be warned it will take time unless we hit lucky on the first or second solution.

VM quite rightly don't deal with PC problems but I do the reason it will take tim is purely this.

I am not available 24/7 as I have other commitments.

Some apps I will ask you to run will take time ( you may have to run overnight) due to the low speed you are suffering from.

I will need time to look at the log files I will need to look through which I will ask you to send. (they will take up too much room on this forum).

If you are up for it I'll help you find the problem.

[mikkyh]

OK your ping time is way off the scale which suggests to me that the fault is with your PC and not VM's service (BTW I don't work for them)

If you want I can take you through several tests to find the problem and resolve it but be warned it will take time unless we hit lucky on the first or second solution.

VM quite rightly don't deal with PC problems but I do the reason it will take tim is purely this.

I am not available 24/7 as I have other commitments.

Some apps I will ask you to run will take time ( you may have to run overnight) due to the low speed you are suffering from.

I will need time to look at the log files I will need to look through which I will ask you to send. (they will take up too much room on this forum).

If you are up for it I'll help you find the problem.

Ok I am up for it but with the speedtest.net said ping time is actually 24ms.

[pip08456]

Sorry just noticed your last speed rsults were not from sped test site.

First run Malware bytes and remove anything it finds.(link above)

Test again. If no improvement.

Download anr run HiJackThis from here

http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html

Save the log file and mail it to me (click on my user name and send email) use copy and paste.

I won't be able to respond to the log until tomorrow afternoon but if you wish you can run an overnight scan from here.

http://housecall.trendmicro.com/uk/

To save space on this forum and assist others don't post results here although I will post solutions once they are found.

I hope I'm not going to be accused of hijacking anything by the Mods as all I'm trying to do is get you up to the speed you are paying for.

[zing_deleted]

post the log here if you need to there are plenty of people capable of examing it here you do not have to wait for pip

[mikkyh]

Lol...downloading MalwareBytes Anti malware now at 18Kbps :/

---------- Post added at 17:58 ---------- Previous post was at 17:55 ----------

Btw, this PC is fairly new - I reinstalled the OS about 2 months ago and immediately installed Avira AntiVir Personal.

[mikkyh]

MalwareBytes Anti malware

Malwarebytes' Anti-Malware 1.41
Database version: 2859
Windows 6.0.6002 Service Pack 2

25/09/2009 20:14:42
mbam-log-2009-09-25 (20-14-42).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 256016
Time elapsed: 1 hour(s), 18 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Trend Micro Hijack This

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:15:43, on 25/09/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Windows\system32\taskeng.exe
C:\Users\Michael Hill\Downloads\Play.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Pavilion&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Pavilion&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common Files\ReGet Shared\Catcher.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGet Software\ReGet Deluxe\IEBar.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMen u.exe" "C:\Program Files\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.ex e" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu. exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "C:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStart Menu.exe" "C:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: rShutdown.lnk = C:\Program Files\Aquarius Soft\PC Remote Shutdown Pro Server\rShutdown.exe
O4 - Global Startup: 7digital Locker.lnk = C:\Program Files\7digital Locker\7digitalLocker.exe
O13 - Gopher Prefix:
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Aquarius Soft PC Remote Shutdown Server Service (Aquarius Soft PC Remote Shutdown Pro Service) - Aquarius Soft - C:\Program Files\Aquarius Soft\PC Remote Shutdown Pro Server\service.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing)
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8685 bytes

---------- Post added at 22:04 ---------- Previous post was at 20:18 ----------

Anything there that could be causing the slow internet ? Bearing in mind the internet is slow on BOTH computers.

[mikkyh]

Still getting bad results on both PCs :( Can someone please have a look through them reports ?

[Ignitionnet]

Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec

That's something you don't see often, it's only a 27Mbit channel. Won't get many 10 and 20Mbit users into that beastie without problems.

I wonder if something happened on the network and they had to cut that from QAM256 / 38Mbit channel to that QAM64 / 27Mbit channel, or maybe it's an oversight. Either way that's not normal.

Where in the country are you mikkyh?

[zing_deleted]

just a quick look at the start of the hijack this log and play.exe looks dodgy

[mikkyh]

That's something you don't see often, it's only a 27Mbit channel. Won't get many 10 and 20Mbit users into that beastie without problems.

I wonder if something happened on the network and they had to cut that from QAM256 / 38Mbit channel to that QAM64 / 27Mbit channel, or maybe it's an oversight. Either way that's not normal.

Where in the country are you mikkyh?

Hmm...so what shall I do ? Call and make a complaint or just call about a technical issue and quote what you have said ? Really want to get the speed back to what it was again! :(

I am in Northamptonshire, which is the east midlands. I have checked my postcode and I can definately get 50Mbp/s and 20Mbp/s at my address. [COLOR="Silver"]

---------- Post added at 20:08 ---------- Previous post was at 20:07 ----------

just a quick look at the start of the hijack this log and play.exe looks dodgy

So what shall I do about it? Shall i check them ALL and select 'Fix Checked' or...?

Please help :(

[zing_deleted]

well its running from your download folder so you will want to know it is. You may need to stop the process before it allows you to delete it. The little bit of info I found on it says it could be a different name to PLAY_MP3 trojan

Do you use p2p or bit torrent?

[mikkyh]

Aaah no...that Play.exe is just a flash game I was playing at the time...lol.

[zing_deleted]

issolate the play.exe and check its properties it certaining does not seem to be a process that should be running.

[mikkyh]

issolate the play.exe and check its properties it certaining does not seem to be a process that should be running.

Hehe, read the post above. My mistake! :S

[zing_deleted]

lol well do a google search and the top link makes it look dodgy lol

[mikkyh]

lol well do a google search and the top link makes it look dodgy lol

I know...my bad lol.

[Mick Fisher]

That's something you don't see often, it's only a 27Mbit channel. Won't get many 10 and 20Mbit users into that beastie without problems.

I wonder if something happened on the network and they had to cut that from QAM256 / 38Mbit channel to that QAM64 / 27Mbit channel, or maybe it's an oversight. Either way that's not normal.

Where in the country are you mikkyh?
Just to confirm, I am also in Northants and I find I have the same downstream modulation and symbol rate. :(

My Event log is unusual, perhaps you can glean some info from it?

First TimeLast TimePriorityDescription
Wed Sep 23 11:39:36 2009 Wed Sep 23 11:39:36 2009 Warning (5)DHCP RENEW WARNING - Field invalid in response
Fri Sep 18 20:58:23 2009 Fri Sep 18 20:58:23 2009 Critical (3)Started Unicast Maintenance Ranging - No Response received - ...
Wed Sep 16 11:39:36 2009 Wed Sep 16 11:39:36 2009 Warning (5)DHCP RENEW WARNING - Field invalid in response
Sat Sep 05 23:09:38 2009 Sat Sep 05 23:09:38 2009 Information (7)The s/w filename specified in the config file is the same as ...
Sat Sep 05 23:09:38 2009 Sat Sep 05 23:09:38 2009 Information (7)A software upgrade filename was specified in the config file.
Sat Sep 05 23:09:38 2009 Sat Sep 05 23:09:38 2009 Information (7)Authorized
Sat Sep 05 23:09:38 2009 Sat Sep 05 23:09:38 2009 Information (7)Registration complete!
Sat Sep 05 23:09:38 2009 Sat Sep 05 23:09:38 2009 Information (7)We registered with a DOCSIS 1.0 config file!
Sat Sep 05 23:09:38 2009 Sat Sep 05 23:09:38 2009 Information (7)Received a REG-RSP message from the CMTS...
Sat Sep 05 23:09:37 2009 Sat Sep 05 23:09:37 2009 Information (7)Sending a REG-REQ to the CMTS...
Sat Sep 05 23:09:37 2009 Sat Sep 05 23:09:37 2009 Information (7)CableModem SNMP configure complete
Sat Sep 05 23:09:37 2009 Sat Sep 05 23:09:37 2009 Information (7)IP init completed ok
Sat Sep 05 23:09:37 2009 Sat Sep 05 23:09:37 2009 Information (7)CableModem TFTP init ok
Sat Sep 05 23:09:36 2009 Sat Sep 05 23:09:36 2009 Information (7)CableModem DHCP client init ok
Sat Sep 05 23:09:36 2009 Sat Sep 05 23:09:36 2009 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Sat Sep 05 23:09:31 2009 Sat Sep 05 23:09:31 2009 Information (7)MAP w/initial maintenance region received
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Critical (3)No Ranging Response received - T3 time-out
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Information (7)MAP w/initial maintenance region received
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Critical (3)No Ranging Response received - T3 time-out
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Information (7)MAP w/initial maintenance region received
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Information (7)Downstream sync ok
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Information (7)Beginning initial ranging...
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Information (7)downstream time sync acquired...
Sat Sep 05 23:09:28 2009 Sat Sep 05 23:09:28 2009 Information (7)Downstream sync ok
Sat Sep 05 23:09:27 2009 Sat Sep 05 23:09:27 2009 Information (7)starting ds time sync acquisition...
Sat Sep 05 23:09:24 2009 Sat Sep 05 23:09:24 2009 Information (7)Locked on the downstream. Waiting for UCDs...
Sat Sep 05 23:09:24 2009 Sat Sep 05 23:09:24 2009 Information (7)Downstream lock ok
Sat Sep 05 23:09:23 2009 Sat Sep 05 23:09:23 2009 Information (7)DS channel override in cfg file, re-scanning downstream
Sat Sep 05 23:09:23 2009 Sat Sep 05 23:09:23 2009 Information (7)IP init completed ok
Sat Sep 05 23:09:23 2009 Sat Sep 05 23:09:23 2009 Information (7)CableModem TFTP init ok
Sat Sep 05 23:08:43 2009 Sat Sep 05 23:08:43 2009 Information (7)CableModem DHCP client init ok
Sat Sep 05 23:08:43 2009 Sat Sep 05 23:08:43 2009 Critical (3)DHCP WARNING - Non-critical field invalid in response.

[mikkyh]

Just to confirm, I am also in Northants and I find I have the same downstream modulation and symbol rate. :(

What speeds are you getting and what package are you on ?

[Mick Fisher]

I'm on 20meg, speeds at peak times can be dire, 2 to 6meg. Outside peak its usually not too bad but its rare to see top whack lately.

A few weeks ago things got good with top speed available most of the time but then it sunk back to normal or slightly worse than usual.

I suspect we were moved onto the docsis 3 network but then for some reason moved back onto docsis 1.

[mikkyh]

I'm on 20meg, speeds at peak times can be dire, 2 to 6meg. Outside peak its usually not too bad but its rare to see top whack lately.

A few weeks ago things got good with top speed available most of the time but then it sunk back to normal or slightly worse than usual.

I suspect we were moved onto the docsis 3 network but then for some reason moved back onto docsis 1.

Hmm...it seems we both need to have SERIOUS words with virgin media :/ I cant believe some customers are being screwed over like this! I might upgrade to 50Meg to see if they move me over or not. Gee this sucks! :(

[Mick Fisher]

Hmm...it seems we both need to have SERIOUS words with virgin media :/ I cant believe some customers are being screwed over like this! I might upgrade to 50Meg to see if they move me over or not. Gee this sucks! :(
Well I must say things seem to be particularly bad tonight. I'm making a multi-threaded download from a capable source and can only manage 7meg down. In spite of only utilising 140kb up browsing is pitifully slow.

As for having SERIOUS words with VM, :) , well their policy has always been something like well if you don't like it go somewhere where the sun don't shine, so I don't think that will have any effect.

They may fix it but it will be in their own sweet time or not at all. Personally I think their is a serious infrastructure problem round here, like their TV service to me is unusable, I had to get Sky.

If that truly is the case then I doubt it will ever get fixed. :(

As for 50meg? I have my doubts...lots of posts about problems? If 20meg wont work because of infrastructure why would 50meg? Anyway I don't need or want it, it would be nice if they ever got 20meg to work. I guess they are too busy waving the 50meg willy and the 100 meg willy to care.

[mikkyh]

Well I must say things seem to be particularly bad tonight. I'm making a multi-threaded download from a capable source and can only manage 7meg down. In spite of only utilising 140kb up browsing is pitifully slow.

As for having SERIOUS words with VM, :) , well their policy has always been something like well if you don't like it go somewhere where the sun don't shine, so I don't think that will have any effect.

They may fix it but it will be in their own sweet time or not at all. Personally I think their is a serious infrastructure problem round here, like their TV service to me is unusable, I had to get Sky.

If that truly is the case then I doubt it will ever get fixed. :(

As for 50meg? I have my doubts...lots of posts about problems? If 20meg wont work because of infrastructure why would 50meg? Anyway I don't need or want it, it would be nice if they ever got 20meg to work. I guess they are too busy waving the 50meg willy and the 100 meg willy to care.

The reason I think upgrading to 50meg might make a difference is because maybe they might move me over to a faster service or something :/ I dunno, it might work lol.

As for getting 7Mbps downloading using a multi threaded download application, well you are getting 7x the speed I am getting and you're on the same package as me!

[Mick Fisher]

But why should you fork out the extra cash for 50 meg just because VM are incapable of supplying you with the 20meg that they contracted to do? If they can't fix your 20meg they should move you to 50meg for no charge and if that don't work release you, on the grounds they have broken their contract, so you can go to ADSL. Hopefully even ADSL should be better that the pitiful up to 1meg you are getting now.

[Ignitionnet]

Just to confirm, I am also in Northants and I find I have the same downstream modulation and symbol rate. :(

My Event log is unusual, perhaps you can glean some info from it?

Nope nothing too interesting there, although it seems somewhat odd that you are both in Northampton and both have those same settings.

It seems a bit odd that you are in ex-ntl areas and have 331MHz exactly, should be 330.75MHz. In addition seems odd that this second downstream is using that modulation, though it may all be correct and just ex-ntl land is doing things weirdly right down to configuring that one channel completely differently to every other channel in the area.

I have no idea if this is working as intended, hopefully someone else reading this who works for VM may shed some light.

EDIT: Incidentally you saw in your event log a downstream channel change, you locked to the standard 402.75MHz then were pushed to 331MHz. I wonder if someone screwed up and just merrily copy/pasted 331MHz into the config instead of 330.75MHz which would be correct given the frequency plans that ex-ntl areas run on.

Have you guys queried this on the newsgroups? They can check the configurations out.

---------- Post added at 16:00 ---------- Previous post was at 15:55 ----------

But why should you fork out the extra cash for 50 meg just because VM are incapable of supplying you with the 20meg that they contracted to do?

As a reminder, pithy I know, VM aren't contracted to supply 20Mbit. It's strictly a best effort service :(

[mikkyh]

Just as an update

https://www.cableforum.co.uk/images/local/2009/09/10.png (http://www.speedtest.net)

[Hazanko]

Just as an update

https://www.cableforum.co.uk/images/local/2009/09/10.png (http://www.speedtest.net)

Yeah, tell me about it. Mines not as bad but it's sometimes like yours.

https://www.cableforum.co.uk/images/local/2009/09/11.png (http://www.speedtest.net)

I don't use speed test by the way, i use game files and other test sites. It's just easier to post the speed with it though.

[pip08456]

Me and my big mouth, I should've known. My connection has been down for over 24 hrs but at least I'm back up now.

Mikkyh I agree with zing the only dubious thing I can see in your log files is play.exe, if it is a game that you've played then why is the .exe still rumming? Do not delete anything other then that (if that's what you want to do) with hijackthis.

You've had a few comments on your modem settings and it would seeeem to point to this as you are not the only one in your area having problems.

If you are using any kind of P2P software can you list it.

Sorry for the delay getting back but this time the fault is due to VM.

Pip

[mikkyh]

Me and my big mouth, I should've known. My connection has been down for over 24 hrs but at least I'm back up now.

Mikkyh I agree with zing the only dubious thing I can see in your log files is play.exe, if it is a game that you've played then why is the .exe still rumming? Do not delete anything other then that (if that's what you want to do) with hijackthis.

You've had a few comments on your modem settings and it would seeeem to point to this as you are not the only one in your area having problems.

If you are using any kind of P2P software can you list it.

Sorry for the delay getting back but this time the fault is due to VM.

Pip

Thank you. I will phone VM in the near future but I doubt they will listen to me.

---------- Post added at 21:37 ---------- Previous post was at 21:34 ----------

Broadbandings, which newsgroup and do you have a URL? Sorry but this method of getting help with my problems...I have never used.

[Digital Fanatic]

Thank you. I will phone VM in the near future but I doubt they will listen to me.

---------- Post added at 21:37 ---------- Previous post was at 21:34 ----------

Broadbandings, which newsgroup and do you have a URL? Sorry but this method of getting help with my problems...I have never used.

Check this link on how to set up Virgin Media Newsgroups

Click Me! (http://www.virginmedia.com/myvirginmedia/newsgroups)

[Hazanko]

Thank you. I will phone VM in the near future but I doubt they will listen to me.

---------- Post added at 21:37 ---------- Previous post was at 21:34 ----------

Broadbandings, which newsgroup and do you have a URL? Sorry but this method of getting help with my problems...I have never used.

The newsgroups are better than 151 but if they can't find a problem then you'll just have to send a complaint to customer service or ISPA. Nothing else you can do really.

[mikkyh]

Check this link on how to set up Virgin Media Newsgroups

Click Me! (http://www.virginmedia.com/myvirginmedia/newsgroups)

Which newsgroup should I use, though ?

[Hazanko]

Which newsgroup should I use, though ?

virginmedia.support.broadband.cable

[mikkyh]

Okay I just made a post and it reads:

Hello, I have posted at cable forums about my problems and they said to use
this newsgroup (the thread can be found here:
http://www.cableforum.co.uk/board/12/33655800-wheres-my-internet-gone.html).
Well anyway, over the past few months my internet connection has just been
fantastic - nearly always staying at the great 20Mbps of which I am paying
for (even through my wireless router!). However, the past few days the speed
has been dire - operating anywhere between 0.90 - 11.65Mbps, but usually
never above 5Mbps. I have tested using the manual test advised by virgin and
using speedtest.net as well as a multi threaded download application: of
which failed to get anywhere above 2Mbps.

I have used Hijack This, and many anti virus programs to try and resolve the
problem but NOTHING has worked. It has been about a week now and I am really
getting tired of constantly goin through the virgin media troubleshooting
steps which don't improve the speed at all.

Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address :
Serial Number :
Boot Code Version : 3.1.6d
Software Version : 2.94.1015
Hardware Version : 1.19

Cable Modem Downstream

Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.1 dBmV
Downstream SNR : 33.7 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size :


I just hope things get sorted :(

[pip08456]

You might want to edit out your mac address

[mikkyh]

You might want to edit out your mac address

lol, oh yeah. Whoops.

[Ben B]

and serial number

[pip08456]

Ooops missed that one Ben but the MAC no is a definate nono

[mikkyh]

and serial number

Done

[Mick Fisher]

Nope nothing too interesting there, although it seems somewhat odd that you are both in Northampton and both have those same settings.
Just to clarify, we have both put our hands up to being located in the County of Northamptonshire. Personally I do not live in the town of Northampton.

---------- Post added at 16:00 ---------- Previous post was at 15:55 ----------
As a reminder, pithy I know, VM aren't contracted to supply 20Mbit. It's strictly a best effort service :(
I am aware of that but at £37.00 a month for a sub 1meg service :shocked: it is extracting the mick and if ongoing, the product is best described as not fit for the purpose IMHO.


To me it very much looks as if, after waiting years for VM to sort out their disastrous 20meg upgrade fiasco so 20meg users could obtain some semblance of what they pay for, the 2 to 10meg upgrade has returned the network into the same overloaded state it was in previously.

So much for all the Bull about relieving congestion by moving 20meg users to Docsis3. :rolleyes:

On the other hand though, maybe the lure of no STM has failed to attract sufficient 20meggers to upgrade to 50meg and VM seeking to make up for the loss of revenue this has entailed are just leaving the 20meggers with the choice of coping with the congested and STM'ed Docsis1 network or paying through the nose for the installation of a service they neither want or need. Has the 50meg service turned out to be a huge Turkey? I wouldn't be surprised. :dozey:

All supposition I know but food for thought IMO.

[Haighy]

Just did the "Download 4 files from Virgin's demo server" thing. As mentioned on page 1 as the only one Virgin staff would use. Got as far as letting 2 download and the sum of the download was 6.5 MB/s. Killed them both and just did one and it settled at 6.1 MB/s. I am on the 50 Meg package and run Norton 360. This prolly doesn't help those who are having problems but it does prove that you can do it even with Norton :-)
As an aside speedtest.net gives me 49.6 or so.

[mikkyh]

Got a reply today...

Thank you for your enquiry. We can see from our diagnostic tools that the
problem you are experiencing at present is intermittent and occurring
sporadically. We will keep an eye on this issue and monitor your area for
any further occurrences, with a view to resolve as soon as we have
identified the precise problem.


--

Kind Regards

L** G****
Virgin Media Technical Support
http://status2.virginmedia.com/
Please bottom-post when responding to aid viewing for all readers, thank
you.

[mikkyh]

So they're monitoring my area to find the cause of the issue, but when will I get my 20Meg connection ?

I have to say that if things don't improve over the next months, I am definately going to issue a complaint and then when my contract expires, move over to BTs 20Meg service.

I know it sounds like I am moaning but I am paying 90 odd pound a MONTH for my services and therefore I expect to recieve what I am paying for!

[Sephiroth]

So they're monitoring my area to find the cause of the issue, but when will I get my 20Meg connection ?

I have to say that if things don't improve over the next months, I am definately going to issue a complaint and then when my contract expires, move over to BTs 20Meg service.

I know it sounds like I am moaning but I am paying 90 odd pound a MONTH for my services and therefore I expect to recieve what I am paying for!

Two points here:

1 Make sure that BT's 20Mb/s service applies to your location

2 90 squids? Should be no more than £63. You appear to have the same services as me.

[mikkyh]

Two points here:

1 Make sure that BT's 20Mb/s service applies to your location

2 90 squids? Should be no more than £63. You appear to have the same services as me.

Hmm well that's what I am paying. XL everything (VIP package).

[Sephiroth]

Ring up customer services. You can go to the Virgin web site and tot up what you should be paying at current tariffs.

[Pillhead]

mines completely died as of yesterday morning. Gonna give it a few days though as i cant stand the call centre experiance.

[gcollins]

My connection has been intermittent for a number of weeks now.

I made a support call originally and the signal levels on my modem were adjusted which has improved things.

Over the last couple of weeks though I'm finding myself rebooting the modem due to sluggish connections to the internet. It seems to be taking longer and longer for the 'ready' light to stop flashing.

Over the last couple of evenings when I actually want to 'use' the connection the service has been down completly and the ready light wont stop flashing.

Twenty minutes on hold to India last night and to be fair a helpful chap has booked me an engineer for Thursday morning.

I've tried it this morning and it works but again is sluggish.

I've been with Virgin (was NTL) for seven years at this address (Burntwood, Staffordshire) and have never experienced problems like these before.

[Pillhead]

I tryed ringing them but im not prepared to take any more time of work as im self employed for them to send round a bunch of under trained monkeys.

in the 2months that the broadband was down last time i had a total of 15 engineer cancellations. only 2 of them called to let me know. Total cost of lost time £1000. Yet they have the cheek to want to charge me £50 if im notin when they have a appointment. What do i get for a cancelled appointment. NOTHING. Whilst i appreciate its not virgins fault per se. Its still very much out of order.

I just simply told them if its not fixed by the end of the week without my involvement ill just go to sky.I know its not modem or wiring as tv works and i have a spare modem. I have run out of patience to deal with them.

[gcollins]

I thought I would update this.

Engineer arrived on time this morning and suggested that the signal on my modem was still too high. So he placed a forward path attenuator onto the back of the modem.

Seems to be working fine.

He also said that 'they' were doing a lot of work on the network as a whole and was causing the number of engineer visits to increase.

My question is: - If there is going to be known network maintenance that 'might' cause some customer’s problems, why isn't this detail published on the web site or even emailed out? I get an email every month with my bill on it.

[Pillhead]

Mines still down.

Dunno what to do anymore, there all as bad as each other. When virgin last messed everything up and i rang BT so i could leave virgin they stuffed it up just as bad.,

[mikkyh]

Yeeeey! :)

https://www.cableforum.co.uk/images/local/2009/10/49.png (http://www.speedtest.net)

[faisalabadi]

take them to courtI tryed ringing them but im not prepared to take any more time of work as im self employed for them to send round a bunch of under trained monkeys.

in the 2months that the broadband was down last time i had a total of 15 engineer cancellations. only 2 of them called to let me know. Total cost of lost time £1000. Yet they have the cheek to want to charge me £50 if im notin when they have a appointment. What do i get for a cancelled appointment. NOTHING. Whilst i appreciate its not virgins fault per se. Its still very much out of order.

I just simply told them if its not fixed by the end of the week without my involvement ill just go to sky.I know its not modem or wiring as tv works and i have a spare modem. I have run out of patience to deal with them

[pip08456]

Yeeeey! :)

https://www.cableforum.co.uk/images/local/2009/10/49.png (http://www.speedtest.net)

Glad to see you got sorted.

Just thought I'd add this

https://www.cableforum.co.uk/images/local/2009/10/50.png (http://www.speedtest.net)

[bomber_g]

Total cost of lost time £1000.

just out of interest, are you running your business over this connection? If you are and it can cost you this much to have your connection down, why not get a leased line from someone and have proper SLA's agreed?

[pip08456]

I doubt very much if the downtime has cost him in money BUT sat around the house not being out earning a living while waiting for engineers not to turn up most likely will have.

[Pillhead]

exactly right pip

[webcrawler2050]

This is the same old same old...

You won't have a hope in hell of winning in anyform of court. You MUST have an NTL:Telewest account, VM is a residential service only. Not for business.

Aswell, where did this "£1000" come from? can you proove it? I doubt it.

Taking them to court, won;'t get you no where. VM will haev a team of barristars, specialised in every subject and will literally eat you alive. You also, can't do money claim as you can't claim for "loss of business" through money claim and if you did and the judge found out, he would rule in favour of VM. Either way. If you are running a "business" on the VM residential line and you are having issues, time to move to a proper line, with SLA's etc.

[pip08456]

This is the same old same old...

You won't have a hope in hell of winning in anyform of court. You MUST have an NTL:Telewest account, VM is a residential service only. Not for business.

Aswell, where did this "£1000" come from? can you proove it? I doubt it.

Taking them to court, won;'t get you no where. VM will haev a team of barristars, specialised in every subject and will literally eat you alive. You also, can't do money claim as you can't claim for "loss of business" through money claim and if you did and the judge found out, he would rule in favour of VM. Either way. If you are running a "business" on the VM residential line and you are having issues, time to move to a proper line, with SLA's etc.

And where exactly did Pillhead say he was running a business from his residential service?

The £1000 is probibly loss of earnings due to him waiting at home for an engineer instead of being out working.

If as I suspect he is self employed I'm sure he has accounts which would prove loss of earnings due to VM's engineers failing to keep appointments.

[webcrawler2050]

And where exactly did Pillhead say he was running a business from his residential service?

The £1000 is probibly loss of earnings due to him waiting at home for an engineer instead of being out working.

If as I suspect he is self employed I'm sure he has accounts which would prove loss of earnings due to VM's engineers failing to keep appointments.

I was talking to "faisalabadi" - he will need solid hard evidence. His "accounts" won't be good enough and if hes on a residential service. Will get laughed out of court :)

[Pillhead]

No i wont bother with the court way as i cant afford it and probably wouldnt win.

I was merely stating my experiance.

£1000 over 15 days off being self employed is really not hard to get to. In fact its well under what i actually lost but i was being realistic with the amount. 15 x £66.66 is £1000.

[webcrawler2050]

No i wont bother with the court way as i cant afford it and probably wouldnt win.

I was merely stating my experiance.

£1000 over 15 days off being self employed is really not hard to get to. In fact its well under what i actually lost but i was being realistic with the amount. 15 x £66.66 is £1000.

Granted but you need to proove it.

[Pillhead]

why do i need to prove it. I never mentioned anything about court.Or using the line for business, im not that stupid. people here really come across as having a attitude.

by web crawler ......just out of interest, are you running your business over this connection? If you are and it can cost you this much to have your connection down, why not get a leased line from someone and have proper SLA's agreed?

I never said i did.

This is the same old same old...

You won't have a hope in hell of winning in anyform of court. You MUST have an NTL:Telewest account, VM is a residential service only. Not for business.

Aswell, where did this "£1000" come from? can you proove it? I doubt it.
.

Again i never mentioned court nor using it for business.

As for the £1000 easy to prove my lost earnings, as books are always kept up to date.

I doubt very much if the downtime has cost him in money BUT sat around the house not being out earning a living while waiting for engineers not to turn up most likely will have.

And where exactly did Pillhead say he was running a business from his residential service?

The £1000 is probibly loss of earnings due to him waiting at home for an engineer instead of being out working.

If as I suspect he is self employed I'm sure he has accounts which would prove loss of earnings due to VM's engineers failing to keep appointments.

At last some one with a brain and they can read as well wow!:D

I was talking to "faisalabadi" - he will need solid hard evidence. His "accounts" won't be good enough and if hes on a residential service. Will get laughed out of court :)

See above really.

Granted but you need to proove it.

To who and for what reason!

[pip08456]

At last some one with a brain and they can read as well wow!:D

Thanks for the compliment :)

[bomber_g]

Originally Posted by webcrawler2050 View Post
by web crawler ......just out of interest, are you running your business over this connection? If you are and it can cost you this much to have your connection down, why not get a leased line from someone and have proper SLA's agreed?


This was actually me lol, I was only asking out of personal interest and I apologize for all the posts afterward, their kind of my fault =/

I was just interested to know if small business customers are ever made aware of the possibility of getting a leased line - you'd be surprised how many people people try to run a 'web based' business over a modem or ADSL line.

from what I can tell your connection is actually all up and working now? so I don't know why everyone's arguing over it still =)

[webcrawler2050]

why do i need to prove it. I never mentioned anything about court.Or using the line for business, im not that stupid. people here really come across as having a attitude.



I never said i did.



Again i never mentioned court nor using it for business.

As for the £1000 easy to prove my lost earnings, as books are always kept up to date.





At last some one with a brain and they can read as well wow!:D



See above really.



To who and for what reason!

Well you can't just walk into a court an say I lost £43950783490578943859 due to VM. You need to proove it to the court.