Intermittent drop outs and slow speeds, Newcastle area

[Gengee]

Hello people,
I have been lurking here for a while and thought I may have a problem. Below are the parameters from my cable modem, they do not appear to be within the tolerances given in the sticky at the top, is this worth a call to an engineer ?

Later

Gengee

The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational

Channel ID
27

Downstream Frequency
315000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
0.1 dBmV

Signal to Noise Ratio
39.8 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational

Channel ID
1

Upstream Frequency
37500000 Hz

Modulation
16QAM

Bit Rate
768000 bits/sec

Power Level
61.0 dBmV


Name
WebSTAR EPC2100R2

Modem Serial Number
213616523

Cable Modem MAC Address


Hardware Version
2.1

Software Version
v2.0.2r1256-060303

Receive Power Level
0.0 dBmV

Transmit Power Level
61.0 dBmV

Cable Modem Status
Operational

[moaningmags]

Yes, downstream power level spot on but upstream power level is too high.

[Gengee]

Thank you MoaningMags,
will have the wife call tomorrow as she is the named one on the bill :)
Later

Gengee

[moaningmags]

For technical troubleshooting it doesn't have to be the account holder that calls.