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View Full Version : Are the settings ok (50meg)

die5el
22-09-2009, 09:13
For the past couple of days i have been having problems with my Internet connection i got to reboot the modem and the router to get online never had this problem with the 20meg always stable ....

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 211 212 213 214
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 0.61 0.79 0.64 0.69
RxMER
(dB) 35.78 35.60 35.78 35.97
Correctable
Codewords 984 986 750 364
Uncorrectable
Codewords 288 282
----------------------------------
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 3 N/A N/A N/A
Frequency
(Hz) 47400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 45.00 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Thanks in advance die5el
AbyssUnderground
22-09-2009, 13:08
Yep, levels are spot on by the look of it. Give the 50Meg support a ring. I don't have the number to hand but other 50Meg problems related topics should have it.
xocemp
22-09-2009, 15:09
Never leave home without a Molly quote :p:

Your power levels are fine so you need to call the 50Mb support line

50Mb support line number.

0800 052 0431
die5el
22-09-2009, 17:23
Thanks both much appreciated
Peter_
22-09-2009, 19:15
Never leave home without a Molly quote :p:
Nothing wrong with a standardised reply when required.:p:
die5el
22-09-2009, 21:53
I have got an engineer coming out tomorrow afternoon have had about 10 disconnections this evening power levels are as follows
(dBmV) 1.14 1.09 1.07 1.19
Peter_
23-09-2009, 06:26
I have got an engineer coming out tomorrow afternoon have had about 10 disconnections this evening power levels are as follows
(dBmV) 1.14 1.09 1.07 1.19
They are spot on
die5el
23-09-2009, 06:32
If the levels are ok it has got to be one of 2 things either the netgear router or the modem.
Peter_
23-09-2009, 06:34
If the levels are ok it has got to be one of 2 things either the netgear router or the modem.
What is the Upstream
die5el
23-09-2009, 07:18
The upstream is
Power Level
(dBmV) 44.50 N/A N/A N/A

btw thanks for the help .
Peter_
23-09-2009, 07:43
The upstream is
Power Level
(dBmV) 44.50

btw thanks for the help .
That is fine as well, so let us know what the engineer says later.
die5el
23-09-2009, 13:25
Update :- Engineer came and went to be honest he said he fitted a new connection inside the green box done a very quick test on the modem said everything is fine he even said it is quite acceptable to hard reboot the the modem and router as i have only done it several times since install and they have been working on the network .Then i booted up my pc and showed him the logs files of the modem so now he is going to put something on my line for 7 days to monitor what is happening.