PDA

View Full Version : How Do I Check That My 10meg is Now 20Meg?

epiman
21-09-2009, 17:53
My wife (It's her account) has upped us from 10 to 20meg on Monday this week. We have received our new modem (same model as the old one) so I haven't changed it.
I can see no change in speed during normal use how can I check if what I'm getting is correct?
Should I be getting a free router as well?

:confused:
Russ
21-09-2009, 17:55
Try http://www.speedtest.net/
epiman
21-09-2009, 18:02
This what i am getting:

8.54 Down

0.49 Up

:confused:
Russ
21-09-2009, 18:03
Looks like you're still on 10mb - try calling VM?
Kymmy
21-09-2009, 18:05
On your modem check the operational config page should give you the up/down datarate (might be on other pages for older modems)
BenMcr
21-09-2009, 18:08
Or log into My Virgin Media - it should tell you there as well
epiman
21-09-2009, 18:14
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -3.0 dBmV
Downstream SNR : 31.8 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2
Kymmy
21-09-2009, 18:17
Nope, that's you upstream/downstream config, check your oper-config page and it'll give you the datarates
epiman
21-09-2009, 18:18
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Russ
21-09-2009, 18:19
That's 10mb.
vinh1000
21-09-2009, 18:19
your data rate says you are still on 10meg
Kymmy
21-09-2009, 18:19
Yep, as Russ said that's definately 10Mb, have you rebooted the modem since the upgrade?? If not try again
epiman
21-09-2009, 18:21
Twice yesterday and once before this post.

Looks like I'll have to set the wife on them.......................
xocemp
21-09-2009, 18:35
Try giving 'support' a call.
epiman
21-09-2009, 18:54
Apparently the "system is down in India" at the moment and I should call back in two hours............................................. ..........
xocemp
21-09-2009, 19:06
If you have a VM phone keep calling 151 until you hear a Scots, Welsh or Liverpudlian accent.
highway1
21-09-2009, 20:45
did u pull the power lead out 1 min to reset the modem .
broadbandking
22-09-2009, 02:05
If you have a VM phone keep calling 151 until you hear a Scots, Welsh or Liverpudlian accent.

If the upgrade has been added to the account support will just redirect him to customer services whih is 150, give em a call between 8am-5pm on 150 and just ask them if the upgrade has been done if it has you need tech support on 151 again try and call between 8am-5pm, if the upgrade has been done then you need to get your wife to call again.
xocemp
22-09-2009, 02:09
If the upgrade has been added then a good support agent will hit the modem and check to see if he now shows as being a 20Mbit subscriber and if not the interface should be checked for line runner errors. If any line runner errors are found or not the the good agent should then contact their 2nd line support.
epiman
22-09-2009, 15:17
I'm up and running now.
Apparently the mac address was wrong?

Thanks to everybody who took the time to reply
pigpen
22-09-2009, 18:40
Presumably the 20Mbit service was tied to the MAC address of the new modem they sent you. They had to authorise your old modem to work with the upgraded service.

At a guess.
adzii_nufc
23-09-2009, 07:27
:S lol could be a good guess considering when I upped to 20mb They didnt send me jack and It ran straight off my Modem at the time So yeah instead of sending me a new one they just tied it Like you said
Kymmy
23-09-2009, 10:10
The worrying thing here is that on your BIO you;ve put yourself down as a computer tech??

:rolleyes:

Time for me to step away from the thread :banghead:
adzii_nufc
23-09-2009, 10:14
Ah Not fully fledged Still Getting Used to the Networking Side of things

Never been Good with it so Hoping to Learn at your expense :P

I put Computer tech Because Im Mainly An Engineer and I.C.T problems Kinda Guy, Basically i take **** apart xD

And then Someone Comes in and says My Modem Wont Sync.. ''Well Unless you want me to take it to bits and play with it I aint got a clue''

Also I tend just to Answer Without being Naughty Anymore