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highway1
13-09-2009, 12:34
No Ranging Response received - T3 time-out;CM-
TEK Invalid - Invalid Key Sequence Number;

SYNC Timing Synchronization

Auth Reject - Unauthorized CM;CM-

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities


CM-MAC=00:xx:xx:xx:xx:xx;
CMTS-MAC=00:xx:xx:xx:xx:x;
CM-QOS=1.1;CM-VER=3.0;


1) what are the messages plz.

2) how come 2 mac adress?




net speed is 50/50 but speed test www. 50mb every go


2-mb service never had any message in 192. menu.
Peter_
13-09-2009, 13:25
Post your power levels if you are having an issue with the symptoms as the logs can be pretty meaningless as many of the updates are disabled.
highway1
13-09-2009, 13:46
Cable Modem Downstream

Power Level
(dBmV)5.87 5.92 6.30 6.72


was told under 10 levels are ok.
Peter_
13-09-2009, 16:07
Cable Modem Downstream

Power Level
(dBmV)5.87 5.92 6.30 6.72


was told under 10 levels are ok.
Whats the downstream rxmer and the upstream level.
highway1
13-09-2009, 16:09
RxMER
(dB)35.97 36.39 36.84 37.09
Peter_
13-09-2009, 16:11
RxMER
(dB)35.97 36.39 36.84 37.09
Also please post the upstream power level.

What kind of issues are you experiencing.
highway1
13-09-2009, 16:14
Cable Modem Upstream

US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 53.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 5 0 0 0


bad night last night sorry..

just the 192 menu @ mo
Peter_
13-09-2009, 16:18
All your power levels are with normal operational parameters for a 50Mb connection and if you are having any issues with your connection then I would advise you to call the 50Mb team tomorrow morning after 0800 on 0800 052 0431
highway1
13-09-2009, 16:19
thanks it was the ref to the 192. menu .
thanks for ur help
Peter_
13-09-2009, 16:22
thanks it was the ref to the 192. menu .
thanks for ur help
I know that was your original question but as most of it is disabled your power levels give a better insight to any potential issues.
xocemp
13-09-2009, 18:01
"No Ranging Response received - T3 time-out"
This can indicate upsteam issues, the cable modem sent a ranging request but due to upstream problems the CMTS didn't didn't get the message.

"Auth Reject - Unauthorized CM"

Your cable modem didn't update encryption keys.
The value of this object is the grace time for an authorization key.
A CM is expected to start trying to get a new authorization key
beginning AuthGraceTime seconds before the authorization key actually
expires.

And you have two MAC's because one is your modem MAC address and the other is the MAC address of the CMTS/uBR.

There we go, all answered, questions not swerved and I didn't ask about your power levels or answer a question you didn't ask. ;)
highway1
13-09-2009, 18:16
thanks for help.