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Malic
10-09-2009, 21:56
Hi everyone - just had VM installed last week (20mb broadband) and the connection is much slower than my old ADSL 6mb line i have just got rid of.

Speedtest.net reports my speed at 2.4mb. Spoke to Virgin last night and they said it was my PC. they then asked me to delete my anti virus software as this was causing the issue (using AVAST), which i refused to do. they finally admitted that this would need escalating, but does anyone have any ideas on what could be causing the issues??
Ben B
10-09-2009, 22:01
:welcome:,

What Operating are you using.

Ben :)
Malic
10-09-2009, 22:07
:welcome:,

What Operating are you using.

Ben :)

Sorry should have provide some basic info :)

Using Vista - Oldham area - completely new install - tests last night were using the modem connected directly to my PC (changed back to using Virgin supplied D-Link DIR-615 wireless router now)
Ben B
10-09-2009, 22:10
Right go to http://192.168.100.1 and log in with the username: root and the password: root and post me everything from the downstream and upstream pages.

---------- Post added at 22:10 ---------- Previous post was at 22:09 ----------

Go to http://192.168.100.1 and log in with the username: root and the password: root and post me everything from the downstream and upstream pages
Malic
10-09-2009, 22:10
Right go to http://192.168.100.1 and log in with the username: root and the password: root and post me everything from the downstream and upstream pages.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -10.3 dBmV
Downstream SNR : 35.1 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2
Ben B
10-09-2009, 22:12
Downstream Receive Power Level is a quite low and upstream is very high. You will need to call Tech Support. Call 151 from a Virgin Phone or 0845 454 1111 from any other phone.
Malic
10-09-2009, 22:14
thank you for your help - i'll let you know how i get on