50 meg £45 new install

[highway1]

hello can any one help.
on line is
50 meg @ £28 a month
phone £11 a month
talk unltd £7.95 a month
caller id £2.00 a month
tv £0.00 a month
= £48.95
e bill -£1.00
TOTAL £47.95

on install date letter

phone £11.00
phone/bb/xl -£17.00 cr
talk unltd £7.95 a month
caller id £2.00 a month
50 meg @ £45 a month
e bill -£1.00 cr

11+7.95+2.00+45.00 = £65.95
credits -17.00+1.00

£47.95


question is i been a customer for 3+ years and it say in black and white that £28 a month for 50 meg / on the install letter says £45 and they say that i getting the right price for my services.

i cant see the discount of £17.




(( EXTRAS NO ABOUT NO PROBLEMS.
activation fee £20 +
installation charge £30 they refund £30 due to ball`s up on accounts ))


BE WERE B4 U ORDER...

[Raistlin]

Surely the bit on the install date letter that says "credits -17.00" is a bit of a giveaway? Or the fact that both totals come to £47.95?

[highway1]

i cant work out the discount.

[Raistlin]

What can't you work out?

According to the install letter you're getting a £17.00 discount, what beyond that is difficult to work out?

[highway1]

i say again.
net on line is £28. (( new customers is £18 for 3 months then £28.00 ))
on there letter CHARGING ME £45. WHICH AS BEEN OVER CHARGED BY £17.00

my customer discount as been used to make £45-£17 -= £28.00 so im not getting no discount price.

i rang 150 again with ur reply they are saying that the £28 price is £45 and site is wrong and ~£45 i paying is right and #£17 off makes it #£28 so the price is right they saying.

rob m do u work in the billing? sorry if u dont work for them.

[Raistlin]

http://img90.imageshack.us/img90/9586/facepalm3.jpg

[BenMcr]

i say again.
net on line is £28. (( new customers is £18 for 3 months then £28.00 ))
on there letter CHARGING ME £45. WHICH AS BEEN OVER CHARGED BY £17.00

my customer discount as been used to make £45-£17 -= £28.00 so im not getting no discount price.

i rang 150 again with ur reply they are saying that the £28 price is £45 and site is wrong and ~£45 i paying is right and #£17 off makes it #£28 so the price is right they saying.

rob m do u work in the billing? sorry if u dont work for them.
The £28 price on the website includes the £17 discount.

So it's not £28 - £17.

[philipp]

highway you are being charged the ruight amount. the £28 price is the price AFTER the discount.

[highway1]

highway you are being charged the ruight amount. the £28 price is the price AFTER the discount.

but were on the site does it say £45 .

i do a check im 1000% im be over charged. on the 50 meg service.

[webcrawler2050]

And maybe learn to type in English?

[BenMcr]

but were on the site does it say £45 Its £28 on the site because that do the £45 - £17= £28 calculation before they put the price up!

The price on the website INCLUDES the £17 discount that is on your bill

i do a check im 1000% im be over charged. on the 50 meg service.Yes it does say £45, but that is NOT what you are being charged because you have the £17 discount.

You are paying £28

[philipp]

You are not getting overcharged if it says you are getting a £17 discount. The £17 discount is the way Virgin makes the price £28.

[heisenberg912]

While I can understand this is confusing the guys seem to have explained it pretty well. The prices VM advertise are always the final amount, but they pretty much always work out this amount by taking a larger amount and applying a discount to it. Not sure why they do this as it always ends up confusing the hell out of everyone, but they do.

You seem to be getting charged the right amount in the end though, i.e. £28. So what's the beef?

[Joedm45]

Completely agree.

I would imagine that you phoned them for the upgrade and they told you it would be £47.95/month which you agreed to and hence went ahead with it.

My bill says £25 for 10 meg BB which I think is extortionate but then you but their discount on and its more understandable.

[highway1]

[QUOTE= You seem to be getting charged the right amount in the end though, i.e. £28. So what's the beef?[/QUOTE]


http://allyours.virginmedia.com/websales/product.do?id=15208
((£35)) £18 a month*
for 3 months, £28 after that
Add to Basket (http://allyours.virginmedia.com/websales/my_basket/shopping-basket.do?id=15760)
*Plus a Virgin Phone line for £11 a month.


i need to go my local eye shop as if this say £45 i need an eye test.

i been ripped of by £17

[BenMcr]

Once again the price on the website includes the £17 discount.

£45
-£17
=£28 which is the price on the website

The £17 discount you are getting is to make the BB XXL £28, it is not an extra discount. You would not get XXL for £11 a month.

You are paying the same price as the website!

[highway1]

web site states £28 /50 meg + £11 phone line = £39

old customer discount £17 but they now say its £45 is right price.

i was on a better deal with 2mb/phone/talk unltd/caller id £21 all in ((£17 discount which a saw it on the prices on the bill / right prices on bill.))

virgin wins. new customers get the better deal than me been the old customer (me) can do one im thinking virgin is saying. and on form thinking this also.

but im on a no win with so plz close.

[BenMcr]

web site states £28 /50 meg + £11 phone line = £39Which is £45 - £17 + £11 = £39

old customer discount £17 but they now say its £45 is right price.Which is £45 - £17 + £11 = £39

Every customer who takes XXL gets a £17 discount to make it £28

Everyone pays the same price for XXL broadband

i was on a better deal with 2mb/phone/talk unltd/caller id £21 all in ((£17 discount which a saw it on the prices on the bill / right prices on bill.))Ah I think I see what is going on now. You were paying less than you should for your old service, so you had a bigger discount. This will have been removed.

You will not get the discount for XXL and your old discount as well.

So you have had your old discount replaced by the XXL £17 discount

virgin wins. new customers get the better deal than me been the old customer (me) can do one im thinking virgin is saying. and on form thinking this also.

but im on a no win with so plz close.You are paying the same price for XXL as everyone else

[Sir John Luke]

:banghead:

[Sirius]

i been ripped of by £17

acting like a child and typing like that will not suddenly make everyone agree with you.

[highway1]

law i thought is the price u see the price u pay(+ phone line rental)
but is not the case when u get the invoice of virgin media.

i wrote in and copied internet prices copied the invoice.
i keep the replys to myself as i been told as acting like a child.

ask for help on here and .... takers u fill in blank. and its not countdown.

[BenMcr]

law i thought is the price u see the price u pay(+ phone line rental)
but is not the case when u get the invoice of virgin media.
But the total price of services of what is on the internet and what you are paying are the same!!!!!

You even said you yourself in the first post

[Ignitionnet]

Did you drop out of maths somewhat early highway?

Start - Run - Calc

45 - 17 = ?

I think it might be 28. That would be the price quoted. I agree it isn't as clear as it could be, but if it hasn't sunk in yet given the extremely clear explanations you have received here perhaps you should cancel the installation and go back to school, I think probably year 3 / junior should cover it, and relearn basic arithmetic.

That or quit being stubborn and read the things people are telling you. The price quoted is 28 quid. Your bill says 45 - 17 which my 7 year old daughter who I just asked informs me is 28 quid. Ergo the price you (it has a y and an o in it and this is not SMS it's not a hardship to press the extra two keys) pay is the price you were quoted.

I am not sure why this incredibly simple and repeatedly reiterated concept appears to confuse you so much, however if you are still having issues I would go and find 45 of something, be it pennies or whatever, and take 17 away and count how many you have left. If it's 28 we can all be happy.

I apologise if my post comes across as patronising, which it probably does, but it's something of an automatic reaction when I read posts where people struggle to grasp basic concepts then start getting belligerent when people begin losing patience having repeated those same basic points several times. Posts that come across as written moronically get replied to moronically, simples.

http://www.dictionary.com in case you need to look up the more complex words in my post like belligerent and patronising.

[highway1]

Start - Run - Calc no i press the button on the pre-programmed keyboard.
just press a button.

i no what i see and mean my eyes are 20/20.

bet all who replyed work for virgin media.

quoke Broadbandings bet get next bill for free. sound`s like he work for them .
quoke pennies = 1700 pennies missing.

[BenMcr]

You seem to be expecting an extra £17 off the price on the website.

You are not going to get this. You will pay the same total price as what is on the website

[highway1]

THE END . i leave it to the letter i posted.

[Sirius]

Start - Run - Calc no i press the button on the pre-programmed keyboard.
just press a button.

i no what i see and mean my eyes are 20/20.

bet all who replyed work for virgin media.

quoke Broadbandings bet get next bill for free. sound`s like he work for them .
quoke pennies = 1700 pennies missing.

When all else fails blame it on the members of staff here who come here to help in there own time :rolleyes:

---------- Post added at 20:03 ---------- Previous post was at 20:02 ----------

THE END . i leave it to the letter i posted.

:LOL:

[highway1]

blame it on the members of staff

almost all who replyed have 2000+ post if there not staff then england will win tonight 10 / 0 .

[on in an hour!]

THE END . i leave it to the letter i posted.

thank you and goodnight...my god..how more simpler did you need it put my friend?? :o:

[Sirius]

blame it on the members of staff

almost all who replyed have 2000+ post if there not staff then england will win tonight 10 / 0 .

Might it be because they spend there time on here helping other user's,

Instead you are acting like a kid who did not get his own way and have decided to have a dig at them :rolleyes:

I know whose posts i would sooner read

[homealone]

Funniest thread I've seen for ages.

The best bit is the accusation of people working for VM - which you would think will mean they actually know what they are on about?

Damn I have more than 2000 posts on an unofficial cable media help forum - does that mean I work for 'them', too - I'll have to get all my business cards re-printed if I do, they could have told me ;)

[on in an hour!]

blame it on the members of staff

almost all who replyed have 2000+ post if there not staff then england will win tonight 10 / 0 .
you are indeed a prophet...2-0 up after 15 mins!!! any chance of you posting your lottery numbers for saturday?? :D :D :D

---------- Post added at 20:29 ---------- Previous post was at 20:26 ----------

Funniest thread I've seen for ages.

The best bit is the accusation of people working for VM - which you would think will mean they actually know what they are on about?

Damn I have more than 2000 posts on an unofficial cable media help forum - does that mean I work for 'them', too - I'll have to get all my business cards re-printed if I do, they could have told me ;)

errrmmmm..does this post say what i think you mean it says mr home?? that is that staff members dont know what theyre on about?? oh,hang on,missed it by a mile for a min then...IRONY!! :D :D :D

[highway1]

Funniest thread I've seen for ages.

should have put on youtube i could have got pay.

[Sirius]

Funniest thread I've seen for ages.

should have put on youtube i could have got pay.

So you want them all to laugh at you. Go ahead

[Xteria]

Good Thread 10/10

Would read again :)

[highway1]

dont for get it not a free service can pay by taking the p... or micky mouse.
or pay me cable bill for year .

[homealone]

dont for get it not a free service can pay by taking the p... or micky mouse.
or pay me cable bill for year .

Or be put on ignore list - byee :)

[Bonglet]

Why was it pick on highway day today? the guy had a valid complaint and got goosed
on his INSTALL letter it says £45 ok fair enough -17 does indeed make it £28 but for new customers it is (cue copy and paste) £18 a month* for 3 months, £28 after that so how does the guy get charged 28 quid straight off what happened to the 18 for first 3 month? he already said he has all services.

Golfcap on patronising the bloke anyhow.

[Ignitionnet]

Start - Run - Calc no i press the button on the pre-programmed keyboard.
just press a button.

i no what i see and mean my eyes are 20/20.

bet all who replyed work for virgin media.

quoke Broadbandings bet get next bill for free. sound`s like he work for them .
quoke pennies = 1700 pennies missing.

I wish I did get next bill for free sadly they screwed up my bill, unlike yours which is spot on.

I also take offense at it 'sounding like I work for them' I certainly do not and they couldn't afford me anyway ;) . Dude being able to read and do basic arithmetic do not automatically mean being a member of Virgin staff. Quite the opposite actually in my dealings with some of them.

Good trolling though would read and reply again so gold star for that. The alternative, that you really are this stupid, is something too horrible to contemplate and an advertisement for compulsory euthanasia.

Scary thing is you can do 17 * 100 = 1700 but can't understand 45 - 17 = 28. They aren't giving you that discount for fun. Yes it's confusing but dear God if you haven't got it by now I have to question how you function in day to day life.

---------- Post added at 08:27 ---------- Previous post was at 08:25 ----------

Why was it pick on highway day today? the guy had a valid complaint and got goosed
on his INSTALL letter it says £45 ok fair enough -17 does indeed make it £28 but for new customers it is (cue copy and paste) £18 a month* for 3 months, £28 after that so how does the guy get charged 28 quid straight off what happened to the 18 for first 3 month? he already said he has all services.

Golfcap on patronising the bloke anyhow.

Did you read the entire thread?

The guy had it explained over... and over... and over... and over again. First 30 or so responses saying the same thing were fairly patient I thought.

He's also not a new customer, from first post:

question is i been a customer for 3+ years

So I fail to see where he was patronised for the first few times he had the same things explained. By the end of that he earned it for either being incredibly ignorant or incredibly stupid or a combination of both, and given that even a total idiot will allow themselves to be taught eventually rather than believing themselves to be unshakably correct I'll run with ignorance tainted by stupidity with a touch of arrogance and copious amounts of belligerence.

---------- Post added at 08:36 ---------- Previous post was at 08:27 ----------

Good Thread 10/10

Would read again :)

My thoughts exactly, was skirting that line between being believable and being blatant and I'm actually running with believable here because as I get older I realise that there really are people this stupid and this ignorant who are very happy to remain stupid because they are so ignorant. :)

[broadband man]

as a staff member i have to pay £50 install so some of you are getting better deals than me lol