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Smilie
09-09-2009, 00:31
Hi

any1 know if they fixed the fault in the BH postcode area?
Haven't been aable to connect for a few hours
but now i get to the modem activation page (which i shouldn't need)

after trying to fill in the activation pages i get to the modem will reset page
but modem wont reset and the page asked me to call customer support

should i bother to call?
Or wait till its fix itself?

(using phone to write this)
Graham M
09-09-2009, 00:46
I'm in BH14 and it's fine here, if you're getting the activation page, I'd say yes, well worth calling
Digital Fanatic
09-09-2009, 01:15
Hi

any1 know if they fixed the fault in the BH postcode area?
Haven't been aable to connect for a few hours
but now i get to the modem activation page (which i shouldn't need)

after trying to fill in the activation pages i get to the modem will reset page
but modem wont reset and the page asked me to call customer support

should i bother to call?
Or wait till its fix itself?

(using phone to write this)

Known issue....

Raised : 8 Sep, 2009 23:04
Name : Andy McCormack, Outage Surveillence Team
Ticket Number : 1077229
Estimated Resolution : 4 Hours
Status : Opened
Priority : MSO
Services Affected: Broadband Internet

Description :
Broadband customers in the following areas may
currently be experiencing loss of connection to
the Internet. Our engineers are investigating this
issue.

Amersham
Andover
Aylesbury
Bournemouth
Poole
Reading
Salisbury
Southampton
Watford

Virgin Media apologise for any inconvenience
caused.

- Virgin Media Technical Support


For more details on service affecting issues, visit our
website at http://status-cable.virginmedia.com/vmstatus/summary.do
Ignitionnet
09-09-2009, 03:50
Ouch, DHCP cluster serving that area just went pop.
Smilie
09-09-2009, 09:15
ggggrrrrr

still not fixed
and i needed to use internet banking
things also breaks when u needed it most

oh well think i'll have to goto the bank personally
Smilie
09-09-2009, 13:15
still cant get online
any1 know the eta of the fix?
Digital Fanatic
09-09-2009, 13:33
still cant get online
any1 know the eta of the fix?

Can't see an update on the announce newsgroup.. anything on the status line?

Can't hear any messages now... I'd give 'em a call now on 151 or 0845 454 1111