50 Meg is slow - can someone help?

[Jonnystevo]

Hi

Ever since my 50 meg has been installed its never gone above 27meg on speedtest or 3.2meg on giganews.The technician came out the other day and did a few bits and bobs but im still getting the same.He hooked up his laptop to my modem and using a special virgin media site he was able to get on average 45-48meg.whether he would of got the same on speedtest i dont know.I know speedtest is inconsistent from time to time but it has always said 26-27meg on mine.

any help appreciated and ive printed my downstream and upstream from my modem

Thanks

Downstream

Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 29 30 31 32
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 4.59 4.77 4.63 4.67
RxMER
(dB) 37.36 37.64 37.94 38.26
Correctable
Codewords 20 16 7 9
Uncorrectable
Codewords 300 268 273 287

Upstream

Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 47400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 48.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

---------- Post added at 16:23 ---------- Previous post was at 16:19 ----------

Oh and im running my pc on vista sp1 using a wired connection

[highway1]

is ur system wireless if yes u will got a drop.
check cable feeed cable might have worked loose.
best usings network cable.
aiso if ur wirelesss is open might got a free surfer on ur net ;-).

[Jonnystevo]

Hi

No its not wireless..Standard wired connection

[highway1]

im not 50 meg ready till next week.
clear cookies etc .
if u got the tv unplug the feed and reset pc . see if better if goes fast than siginal problem. need them out.
Splitter died <.

old net use to ring 151 and they tested there end unsure if 50 meg service they can do it.

all so think so virus killers/firewall slow net down unsure which is best

[Jonnystevo]

unplugged the tv and reset but still the same speed..Grrrr thought i was onto something then

[highway1]

virus killer / firewall turn off quick try ? aiso for got look in to task manager might be a programme running slowing it down .

aiso any new programmes installed since installed.

i put it more virus killer or firewall or back ground programmes.

if none work best to try 151

[xocemp]

Network card set to 100/full duplex?

This setting should be changed under the device properties via Device manager.
1) Right click on "Computer" under the start menu and select "Properties".
2) Under the "Hardware" tab, Select and open "Device manager"
3) Click the plus sign next to "Network Adapters"
4) Right click on your NIC and goto Properties
5) Click on the "Configure" button. Choose the Advanced tab, and look for an item that mentions "Duplex", or "Link speed". Chances are it is set on
"Auto" or "Auto Negotiation".
6) In the "Value" drop down, choose the full duplex mode that applies to your link speed.

[Jonnystevo]

Tried changing it to full duplex but still the same on this sites speed test but on speednet is dropped to 12mbits! Put it back on auto negotiation and its back to 27mbits.

tried disabling firewall/virus checker etc but still the same and not installed anything new to affect the performance.Thing is its always been this slow since i got it so adding new stuff wouldnt make a difference i would of thought.

also is 151 virgins technical support?


Many thanks

[xocemp]

151 is tech support mate. You may want to leave calling until 8am in the morning.

[highway1]

yes 151 there is a menu unsure whiich number in there to press.
if it still slow then its a format or system to installed mode,
im not a teck to reset to just installed state(( xp system )).

as i said mine not installed. best to ring them.

aiso give a go h**p://www.speedtest.net/ (http://www.speedtest.net/) as a 50 meg tester <

[Jonnystevo]

Thanks for the help..i shall try ringing them tomorrow:)

[Peter_]

Thanks for the help..i shall try ringing them tomorrow:)
If you are ringing for help with 50Mb then you are wasting your time calling 151 as all they will do is transfer you to the 50Mb support line, and as you may have already sat in a queue that will just annoy you further so call the number below instead.

50Mb support line number.

0800 052 0431

[highway1]

thanks for the 0800 i might need aiso ;-)

[Jonnystevo]

Thanks for that time saver