View Full Version : 50MB Broadband now just £18 per month
http://img134.imageshack.us/i/50now18.tif/
Whats this about? When I click on the link it just takes me to the usual page that shows its £50...
What do I need to do to get it for just £18 per month?
---------- Post added at 23:20 ---------- Previous post was at 23:19 ----------
Just gave them a call... Haha, what a joke that was.
The lady on the other end of the phone line did not understand what I was asking(!). Told her that it says on the website that its now been reduced to £18 per month but she said it hasnt.
She said that the £18 per month was for new customers only blah blah blah.
I asked her, if I was actually a new customer, could I take this offer now, she said no as its a misprint and the £18 per month is for new customers only?
Strange, SO, apparently... The £18 is for new customers only, but its a misprint so you cant get it, even if you was a new customer. Work that one out.
I guess I will have to wait till tomorrow and call again and speak to a UK based person.
The other two broadband services have 3 month offers when you take them out with a phone line - £9 off L and £10 off XL for 3 months. It's likely that the £18 is a similar short term offer from the new lower price of £28 on top of a VM phone line
It looks like whoever deals with the website has changed the front page too early. Will no doubt be fixed by the morning
Basisboy
01-09-2009, 08:15
This is very confusing .... I think whoever works for VM in their marketing department needs hanging up.
I thought I read that 50MB is now £28 + £11 telephone line rental, as I'm on L (10MB) then I'm paying £25 for a 10MB service already and then £11 telephone line rental already...
So for £3 I can go up to 50MB and have all the online storage for photos etc that I need :)
However when I try to use the upgrade tool on the vm website then I still get offered 50MB for £35 ...
How do I get 50MB for £28? Although I must admit a £18 would be nice - and that is confusing itself!
zing_deleted
01-09-2009, 08:23
IIRC the £28 price change comes into effect today. You are correct the site does say £18 on the first page click the link and it still says £35
Basisboy
01-09-2009, 10:49
Just phoned CS - was told that £25 for 10MB is correct as I have 3 services and get £22 discount ... and always see full price for broadband as being £25 for 10MB.
So these wonderful price cuts are pretty useless to me! :(
Because the 50Mbit will show on the bill as £45 with a £17 discount so does cost more than you are paying
---------- Post added at 11:33 ---------- Previous post was at 11:32 ----------
IIRC the £28 price change comes into effect today. You are correct the site does say £18 on the first page click the link and it still says £35
Not any more it doesn't
http://allyours.virginmedia.com/websales/product.do?id=15208
On Twitter @virginmedia is saying that the new pricing applies to new and exisitng customers and describes it as "a tier price drop"
Yes the £28 price (after discounts) does apply to everyone.
The 3 month offer of £18 won't
Ben,
Any chance you know when we are going to be able to upgrade online? After the 'big launch' it seems no one was ready ;)
Website states:
Upgrade to Virgin Media broadband: Size XXL £52 per month subscription
Your continued support is much appreciated!
Haven't a clue. I wouldn't risk it until they fix it
Cheers.
Managed to get away from work and call to upgrade on the phone. First install date they have though was next Friday (11th) and they seem to be going fast. All fine and good reducing the price but if there is no ability to cope with installation demand it's kinda pointless :(
Mr Smooth
01-09-2009, 14:45
Ive just tried to upgrade from XL BB, XL TV, and M phone (which I get for £51.50) and they are saying that even if I downgrade the TV to L I will still pay 9.50 more?
Aren't the offers on bundles for everybody?
It doesnt make sense, especially as they say I get a £20 discount which brings me down to the 51.50 in the first place.
On the website, it says that XXL BB, L TV and M phone is 38, plus 11 for phone, which would be 49.
Why is it so different? Can someone explain.
** If I have hijacked a thread, I apologise, please move mods If you so wish **
At the moment Customer Services cannot downgrade one service whilst upgrading another.
So they can only offer XXL BB, XL TV and M phone for £60.50.
You might have better luck speaking to Sales or Customer Relations who will be able to downgrade your TV whilst upgrading the broadband to XXL
RobboDaFunko
01-09-2009, 17:01
So they can only offer XXL BB, XL TV and M phone for £60.50.
So this is the standard price at the moment after the price drop today?!
Because between the savings on my bill and the phone calls, I was getting confused.
Many thanks for this nugget of info
Mr Smooth
01-09-2009, 17:20
That to me makes sense, but why couldnt they have told me that? I dont mind paying a bit more for the XXL broadband, but the such big difference with no explanation was starange. It was sales I spoke to (i think) so I will have to speak to retentions (is that the same as customer relations?).
I think Virgin seriously need to rethink their pricing strategies. Giving a new customer a discount for three months or even six to me is fair, but having no real comparative prices is a real pain for the same services.
The loyalty discount doesnt actually look like a loyalty discount at all, not even a discount, its the price you save by getting a bundle. A bit naughty if you ask me.
If they say you can buy 'three for £30' and then on your bill it says £51 less 'loyalty discount' of £21, that to me shouldn't even be on your bill. It should just be the £30.
If the price for a bundle that I want is £49 online, then thats what I should be charged. Any 'new deal' discounts should be on top of that.
Am I right?
RobboDaFunko
01-09-2009, 18:32
That to me makes sense, but why couldnt they have told me that? I dont mind paying a bit more for the XXL broadband, but the such big difference with no explanation was starange. It was sales I spoke to (i think) so I will have to speak to retentions (is that the same as customer relations?).
I think Virgin seriously need to rethink their pricing strategies. Giving a new customer a discount for three months or even six to me is fair, but having no real comparative prices is a real pain for the same services.
The loyalty discount doesnt actually look like a loyalty discount at all, not even a discount, its the price you save by getting a bundle. A bit naughty if you ask me.
If they say you can buy 'three for £30' and then on your bill it says £51 less 'loyalty discount' of £21, that to me shouldn't even be on your bill. It should just be the £30.
If the price for a bundle that I want is £49 online, then thats what I should be charged. Any 'new deal' discounts should be on top of that.
Am I right?
You are right.
After adding up the numbers, going on the Virgin site and building my own bundle as a new customer (just upgrading my BB) XXLBB, XLTV, PHONE M, PAPER BILL it comes to £61.75
This is Extactly the same figure i was quoted over the phone by the lovely Indian Lady. Which means all my loyality savings and BBXL for the price of BBL have gone out the window.
After hearing about the prices cuts in effect from today it just seems a bit crazy that I've still got to pay an extra £11 a month to have 50MB BB!!
Loyality doesn't pay off now with Virgin it seems......... :(:(:(
Trancemaster
01-09-2009, 18:53
Sigh! Been on the phone to Virgin today, thought I'd regale you all with the info I managed to get out of them. I'm currently on 10Mb for £25/m, and phone line for the usual £11/m, but with an £8/m discount for having phone and broadband together. I can't remember exactly how or when I got the discount applied, but it was probably after Virgin/NTL screwed something up and I complained.
Anyway, I got through to a very stupid sounding woman today who advised that an upgrade to 50Mb would cost me an extra £11/m as I would lose my discount, plus the extra £3. I can cope with that, so said I would go for it. She then said she would order me the kit and have it sent out to me. I asked if there were any installation or activation fee, she said there wasn't. I also asked if an engineer needed to fit it or if I could do it myself, she said the latter. I was dubious as she didn't seem to on the ball, but I was glad it had gone so smoothly.
I then continued reading, as one does, and came across a couple of posts on here saying that self installs of 50Mb are not possible as the engineer needs to transfer you to the new DOCSIS 3.0 standard.
I then called Virgin back again, and got through to a much more intelligent sounding guy who straight away noticed that the previous agent had charged me a £20 activation fee without telling me, and had also booked an engineer for a visit next Tuesday, again without telling me. I then queried the price, and he said the 50Mb is £45 standard fee, with a discount applied whether you take a phone line or not, albeit slightly higher or lower. Now I'm totally disillusioned. On the one hand, he sorted out the previous agents mistakes, then quoted a totally arbitary price for the 50Mb BB.
Me thinks I will be calling Virgin again tomorrow to see exactly what has been put on my account.
Mr Smooth
01-09-2009, 19:09
I think I got the same woman.
When they say loyalty discount, it doesnt actually mean a loyalty discount does it?!
Crazy.
Anyway, I got through to a very stupid sounding woman today who advised that an upgrade to 50Mb would cost me an extra £11/m as I would lose my discount, plus the extra £3
If you get an £8 discount of the £25 for BB L that means you are paying £17 for BB L on top of the phone line rental
BB XXL cost £28 (£45 - £17) on top of the phone line so of course it is an £11 change
calling Virgin again tomorrow to see exactly what has been put on my account.
You should find it is
£45 BB XXL
£11 Phone Line
£17 BB XL/XXL Discount
=£39
---------- Post added at 19:11 ---------- Previous post was at 19:10 ----------
This is Extactly the same figure i was quoted over the phone by the lovely Indian Lady. Which means all my loyality savings and BBXL for the price of BBL have gone out the window.Yes they will have, because they only apply to your existing services. Change the services and the discounts are replaced with the current discount for the services
Well, I was really determined to quit NTL today, so I got an N router free, a V+ free (November installation) plus a loyalty pack. No bad.... I feel guilty...
What the model of th N router does anybody know?
What the model of th N router does anybody know?
D Link D615
Robertus
01-09-2009, 19:30
Currently on VIP + 1 extra V+ box for £96 (standard price I think)
Can we do better?
Nope. If you want XXL it would be another £8 on top of that (plus install/activation)
Robertus
01-09-2009, 19:35
Ah thought the website was must have been wrong.
In all honesty I've always found the VM website to be one of the most confusing to navigate.
mikegreen
01-09-2009, 19:42
http://img134.imageshack.us/i/50now18.tif/
Whats this about? When I click on the link it just takes me to the usual page that shows its £50...
What do I need to do to get it for just £18 per month?
---------- Post added at 23:20 ---------- Previous post was at 23:19 ----------
Just gave them a call... Haha, what a joke that was.
The lady on the other end of the phone line did not understand what I was asking(!). Told her that it says on the website that its now been reduced to £18 per month but she said it hasnt.
She said that the £18 per month was for new customers only blah blah blah.
I asked her, if I was actually a new customer, could I take this offer now, she said no as its a misprint and the £18 per month is for new customers only?
Strange, SO, apparently... The £18 is for new customers only, but its a misprint so you cant get it, even if you was a new customer. Work that one out.
I guess I will have to wait till tomorrow and call again and speak to a UK based person.
Hopefully the VM :dunce: quotient will be lower the next time your ring!
So they can only offer XXL BB, XL TV and M phone for £60.50.
I have the above package but we have XL (talk unlimited) phone aswell, our bills have been £65, does this mean that i will be getting a cheaper price now with 50mb price drop?
slowpoke
01-09-2009, 21:09
Dunno how this works out but I got the 50meg broadband, the phoneline and 800 anywhere minutes for £55.50 per month with £25 installation.
The main broadband page lists XXL BB at £28 a month. The existing customer upgrade page lists XXL BB at £45 a month.
I'm assuming that the real price of XXL BB is £45 and that anyone taking the £28 deal will actually be signed up at £45 then given a discount to make it £28?
Yes - that is exactly right.
The minimum discount you will get when you take out XXL with a phone line is £17
£45 - £17 = £28
i pay £65 per month just for phone and 50 meg broadband should i phone and ask for a better deal ? seeming that i have been with them for over 7 years
frogstamper
02-09-2009, 03:08
i pay £65 per month just for phone and 50 meg broadband should i phone and ask for a better deal ? seeming that i have been with them for over 7 years
I would certainly contact CS, £65pm does seem a trifle steep especially when the old XXL-BB deal with a phone was £35pm + £11pm , it would appear that you have been over charged these last few months.
Has 20m been dropped in price also ?
Basisboy
02-09-2009, 08:09
To add confusion ... My coleague in work is getting a 10MB service (upgraded from 4MB FREE) and paying £20, whilst I'm paying £25 for the same service.
But pack to the point .. especially the 50MB being advertised for £18 and £28 after 3 months..
If I go to Tesco's a pick up a tin of bins for 7p, and get to the till and they tell me your a regular and that the price advertised is discounted and that the beans to me are 20p then this would be deemed misleading and incorrect pricing?
I'm no legal beagle but from the business law I've done I'm sure this is wrong. I've emailed http://www.consumerdirect.gov.uk/ and asked for this to be investigated - if we can get more complaints logged with them then perhaps they will force VirginMedia to ensure that their pricing is both fair, and that what they advertise is what they sell.
They should advertise what the PRICE is, not what the price is to get you interested is!
Why do people keep on making something out of nothing?
It is quite clear on the page for the XXL service that the £18 price is for 3 months
It says:
£18 a month*
for 3 months, £28 after that
If you go to consumer direct over that they will probably tell you to go away
---------- Post added at 10:23 ---------- Previous post was at 10:22 ----------
Has 20m been dropped in price also ?
No because 50Mbit is still £8 more then the 20Mbit service
Basisboy
02-09-2009, 11:27
Why do people keep on making something out of nothing?
It is quite clear on the page for the XXL service that the £18 price is for 3 months
It says:
£18 a month*
for 3 months, £28 after that
If you go to consumer direct over that they will probably tell you to go away
---------- Post added at 10:23 ---------- Previous post was at 10:22 ----------
No because 50Mbit is still £8 more then the 20Mbit service
Hi,
I'd be totally happy if I could get 50MB for £28 :) But I can't I can only get this for £54!
So that's were my complaint is - not even that I can't get this for £18. And that I believe is misleading advertisment.
Cheers
What should XXL BB, XL TV and XL Phone cost?
The web site is saying £57 but was saying £56.50 last week!
I'm assuming that the web site bundle thingy hasn't been updated yet.
Why do virgin make it so confusing, i'm on xl bb xl tv and med phone plus pic box ( which i think i will cancell ) for this i pay £52.00 per month. what would the price be to upgrade to xxl bb, do i keep my discounts or will i loose then, going by the bundle builder for the same plus xxl bb it world be £80.50
scriptionMonthlyOne-offAdd more..
Remove (http://www.cableforum.co.uk/websales/shopping-basket/remove-from-basket.do?id=16475)Your bundle
12 month contract
£64.50 Broadband
Size: XXL
Add Broadband options.. (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=2) Add or change wireless equipment
TV
Size: XL
Add TV options.. (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=1) V+, extra set top boxes, more channels. Add a V+ HD Box for £49.
Phone
Size: M
Add phone options.. (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=3) International and mobile extras, calling features
Remove (http://www.cableforum.co.uk/websales/shopping-basket/remove-from-basket.do?id=16534)Wireless "N" router and adapter£0.00
Add or change wireless equipment (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=2)
Remove (http://www.cableforum.co.uk/websales/shopping-basket/remove-from-basket.do?id=16676) Picture Box 12 month contract
£5.00 Virgin Phone Line£11.00 Standard Installation
Free until 30 Sept £0.00 50Mb broadband activation £20.00 E-bill
Switch to paper-bill (http://www.cableforum.co.uk/websales/my_basket/shopping-basket.do?ebill=true)£0.00
Your Cost Summary:Total one-off cost£20.00 Total monthly cost£80.50 Online credit (taken off your first months bill)− £20.00
DescriptionMonthlyOne-offAdd more..
Remove (http://www.cableforum.co.uk/websales/shopping-basket/remove-from-basket.do?id=16475)Your bundle
12 month contract
£64.50 Broadband
Size: XXL
Add Broadband options.. (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=2) Add or change wireless equipment
TV
Size: XL
Add TV options.. (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=1) V+, extra set top boxes, more channels. Add a V+ HD Box for £49.
Phone
Size: M
Add phone options.. (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=3) International and mobile extras, calling features
Remove (http://www.cableforum.co.uk/websales/shopping-basket/remove-from-basket.do?id=16534)Wireless "N" router and adapter£0.00
Add or change wireless equipment (http://www.cableforum.co.uk/websales/shopping-basket/choose-extras.do?id=2)
Remove (http://www.cableforum.co.uk/websales/shopping-basket/remove-from-basket.do?id=16676) Picture Box 12 month contract
£5.00 Virgin Phone Line£11.00 Standard Installation
Free until 30 Sept £0.00 50Mb broadband activation £20.00 E-bill
Switch to paper-bill (http://www.cableforum.co.uk/websales/my_basket/shopping-basket.do?ebill=true)£0.00 Your Cost Summary:Total one-off cost£20.00 Total monthly cost£80.50 Online credit (taken off your first months bill)− £20.00Empty basket (http://www.cableforum.co.uk/websales/my_basket/empty-shopping-basket.do)
Continue shopping (http://www.cableforum.co.uk/)
sorry bit messy just copy,paste of vm site
I just put in XXL BB, XL tv and M phone into the bundle builder and it gives the £60.50 price
Your Cost Summary: Total one-off cost £20.00 Total monthly cost £60.50 Online credit (taken off your first months bill) − £20.00
Stormblade
02-09-2009, 14:34
Existing customer site says £45 for 50mb now, new customer price £38... (after the 3 month discount)...
When are they going to stop ripping off the existing customers?
I just put in XXL BB, XL tv and M phone into the bundle builder and it gives the £60.50 price
So in other words its cheaper to get XL phone than M phone.
No because that costs £66 a month (after the first six month reduction)
now i've got £60.50, think web site has got a mind of it's own
Has 20m been dropped in price also ?
According to the Virgin Webby it has click here (http://allyours.virginmedia.com/websales/product.do?id=3246), but looking at my last bill it hasn't changed.
£30/month for stand alone XL BB and £20/month with phone line @ £11/month. Does anyone know whether the new price is automatically charged or do you have to ring up and get new price?
Stormblade
02-09-2009, 16:50
According to the Virgin Webby it has click here (http://allyours.virginmedia.com/websales/product.do?id=3246), but looking at my last bill it hasn't changed.
£30/month for stand alone XL BB and £20/month with phone line @ £11/month. Does anyone know whether the new price is automatically charged or do you have to ring up and get new price?
That's the "New Customer" Price... Existing customers get to pay £37.
£37 is before any bundle discounts for all customers
The £20 price on the web is after a £17 discount
The £30 standalone price is after a £7 discount
Stormblade
02-09-2009, 17:14
£37 is before any bundle discounts for all customers
The £20 price on the web is after a £17 discount
The £30 standalone price is after a £7 discount
What discount is this, only for new customers, or can anyone get it?
If it's only for new customers, the situation is still a new customer pays £30 a month (forever?). and an existing customer pays £37 a month for the same service...
It all depends on the discounts you get! You may well have a bigger discount than the £17 one.
You would not get the £17 AND another discount
Stormblade
02-09-2009, 17:40
I'm talking about an existing customer with just the XL broadband, no phone line or TV...
What discounts should they be getting?
And why would they be getting different ongoing discounts to a new customer (other than the normal time limited one)?
Welshchris
02-09-2009, 17:56
What i dont understand either is... They are advertising free installation for 50mb and yet when u ring they say its £50
Milambar
02-09-2009, 18:01
What the hell?
According to the bundle builder, I could be getting 20MB broadband, M TV and M phone for LESS than Im currently paying for 10M broadband, M TV and M phone. I could even get XXL broadband for a mere £3 more than Im currently paying.
Think if I ring through, I'd get the new price? I doubt it.
My current services:
Telephone Line Rental 01 September - 30 September £11.00
Phone & BB Bundle Saving 01 September - 30 September £-8.00
Talk Weekends 01 September - 30 September £0.00
TV Size: M 01 September - 30 September £0.00
Broadband Size: L 01 September - 30 September £25.00
Total: £28
And the budle builder is quoting me £25 for the same services except XL broadband.
You are currently paying £17 for BB L (£25 - £8) giving you the £28 total price
XL broaband and Phone M would be £31
XXL broadband and Phone M is £39
Milambar
02-09-2009, 18:08
Thank you, Mr. Ben.
I had of course overlooked the smallish print underneath the price which said "When taken with.." and again, made the usual mistake lf assuming the phoneline charge was part of the overall charge.
Still, seriously considering upgrading my broadband to xxl at the new charge. Just need to work out if I can afford the £50 installation and activation fee this month.
I am thinking about getting the 50 mbit. I have viewed this thread and just looked at my paper bill, it looks like I am not receiving the correct discount. Can someone please verify it is correct, also I don`t want that £2 phone feature if it will save me cash. What would it cost in total if I dropped the £2 and got 50 mbit?
Main services £43.00
Telephone Line Rental 27 August - 26 September £11.00
Talk Evening And Weekends Local 27 August - 26 September £2.00
Talk E & W Local BB M TV L Saving 27 August - 26 September £-6.50
Virgin Media 24seven 27 August - 26 September £0.00
TV Size: L 27 August - 26 September £11.50
Broadband Size: L 27 August - 26 September £25.00
Thanks
Lee
So that means you could upgrade to XXL broadband for an extra £6 (plus install/setup) as XXL, L TV and Phone M (Talk Weekends) is £49
As I have tried to point out it isn't difficult to work out what the price will be. Everyone pays the same deal when they upgrade to XXL
So the price you will pay is the one on the website for XXL and your other services.
So that means you could upgrade to XXL broadband for an extra £6 (plus install/setup) as XXL, L TV and Phone M (Talk Weekends) is £49
As I have tried to point out it isn't difficult to work out what the price will be. Everyone pays the same deal when they upgrade to XXL
So the price you will pay is the one on the website for XXL and your other services.
Thanks, how much would it be without the talk weekends and downgrade the Tv to M. We don`t use the phone or want the extra channels.
Thanks
Lee
For that you would need to speak to Customer Relations.
At the moment Customer Services cannot downgrade TV whilst upgrading the Broadband. Talk Weekends is built into the line rental so cannot be removed.
But as for the price - it will be the one the website. So put the services you want in here http://allyours.virginmedia.com/html/bundles/triple-builder.html and you will find out (excluding any 3/6 month offers)
I've just signed into my VM account and my only upgrade option is:
Your existing package is Virgin Media broadband Size XL . This is a £37 per month subscription.
Upgrade to Virgin Media broadband: Size XXL £52 per month subscription
Have I missed something or is this not what it always was. How do I get the new price? I have XL TV and a phone line too.
I already said don't use the website to upgrade! It is currently rubbish
For that you would need to speak to Customer Relations.
At the moment Customer Services cannot downgrade TV whilst upgrading the Broadband. Talk Weekends is built into the line rental so cannot be removed.
But as for the price - it will be the one the website. So put the services you want in here http://allyours.virginmedia.com/html/bundles/triple-builder.html and you will find out (excluding any 3/6 month offers)
Hi
I just put down the tv to M and removed the Talk Weekend. The bloke said I would lose my discount. The price went down to £36, £25 +£11 I suppose. I ask how much more 50 mbit would be he said £6 more, like you said.
I suppose I don`t get discount for having the 3 services any more.
Thanks
rgwebster
02-09-2009, 22:53
I was told the cost to upgrade from 10Mbps to 50 Mbps would be £21 after the september price reduction.
http://www.cableforum.co.uk/board/12/33653674-cost-upgrade-10-mbps-50-mbps.html
Is this still the case? From reading this thread, the cost now appears to be considerably less!!
Please see my answer to your original post which still applies
Thanks
Basisboy
03-09-2009, 16:44
Just got a response from Consumer Direct ... Thought it may be interesting ...
...
From your email it appears you wish to report a trader for advertising a service at one price but after making a phone call you have established that the price is considerably higher.
Based on the information you have provided the key legal points in response to your enquiry are as follows:
There may be a breach of the law by advertising a service at one price but charging a higher price. It may be dependent on the terms and conditions of the advert to establish if there is a misleading price indication.
UK law includes a principle called ‘Invitation To Treat’. The trader is inviting you to offer the asking price to purchase that item. When you make the offer, the trader then decides whether they accept your offer or not. A trader can refuse to sell without giving a reason - there is no 'right to buy' in law.
However, as advised above, any misleading pricing is potentially a breach of the Consumer Protection from Unfair Trading Regulations 2008, the information you have provided will be passed to Trading Standards for further consideration and, if necessary, further action. Trading Standards may contact you for further information if they deem it necessary.
...
If VM are going to advertise prices for services then they need to make sure they are the price that are being offered...
I'd pay £28 for 50MB if it was available ... and that it how I interpret (and so do consumer direct and hopefully Trading Standards).
If I get any news will update....
Once again - everyone pays the same price for XXL - the price that is on the website.
---------- Post added at 19:38 ---------- Previous post was at 19:36 ----------
I don't see how that is a difficult concept?!
Billy-Bob
03-09-2009, 19:56
Once again - everyone pays the same price for XXL - the price that is on the website.
---------- Post added at 19:38 ---------- Previous post was at 19:36 ----------
I don't see how that is a difficult concept?!
So, as of 19:53hrs on 3 September 2009, according to the "upgrade my broadband" Virgin Media selfcare pages that load when I log-in with my username and password, that would be "£52 per month subscription", would it?
Nope. I thought not.
Come on, Virgin Media. Sort out your website. It's a disgrace.
I have said several times now - DO NOT USE SELFCARE.
Phone Virgin and you will be offered the price on the website
Mr Smooth
03-09-2009, 20:06
Virgin dont make it easy. The way it appears on the bill, and the way you can check the online price just makes it even more confusing. It SHOULDNT be a difficult concept, but thats the way Virginmedia have made it.
I can understand that if you want a service individually, you should pay a certain price.
I can understand if you have a bundle or more than one service, you pay for the bundle price.
I can understand that if you are a new customer, you should be entitled to a discount on installation or the price for a number of months.
What I dont understand is how I can see the prices online on the bundle builder, and they are different to what existing customers should get?
What I dont understand is that they say I get a 'loyalty discount' when in fact I just get the price that is advertised for the bundle I get currently.
What I dont understand is If I want to 'Upgrade' one service and 'downgrade' another whilst keeping within a bundle structure, I apparently 'lose' £20 discount and still end being asked for £9.50 more than what it should according to the online bundle builder.
Its *******s.
Billy-Bob
03-09-2009, 20:06
I have said several times now - DO NOT USE SELFCARE.
Phone Virgin and you will be offered the price on the website
Following the horror stories on this forum of (some, not all) incompetent, clueless, dishonest or disingenuous VM telephone agents either quoting the wrong price, or quoting the right price then charging the wrong price, I for one don't want to take the risk of upgrading over the phone. I'd rather do it online. If VM don't want people to use the website to administer their accounts, they shouldn't offer the facility.
I just rang about switching from XL to XXL (currently have VIP services) to get an idea of pricing and was told I'd have a monthly increase of £8 - good and then told there'd be a £50 install charge - bad. I was under the impression that there was now free installation as indicated at http://allyours.virginmedia.com/html/broadband/compare.html
And if you read the small print it says:
Free installation offer: Free installation includes standard and Quickstart installation worth up to £30. This offer is available for online purchases that include cable broadband services (i.e. broadband without a phone line, broadband with a phone line or TV, or all three services) on a 12 month contract. The credit will be applied to your first month's bill. Offer available to new customers only
---------- Post added at 20:31 ---------- Previous post was at 20:27 ----------
What I dont understand is If I want to 'Upgrade' one service and 'downgrade' another whilst keeping within a bundle structure, I apparently 'lose' £20 discount and still end being asked for £9.50 more than what it should according to the online bundle builder.
Its *******s.
And I told you earlier if you do want to do that speak to Sales or Customer Relations.
Customer Service cannot do that. They have to work within the rules they are given - which say that if you downgrade services below the services needed for your discount you lose the discount
rgwebster
03-09-2009, 20:35
I thought VM made a big play about existing customers getting the same deal as new customers.......this looks like a £30 penalty for being an existing customer!!
Existing customers got free broadband installation (if it was a new service) throughout July and August.
Existing customers got free broadband installation (if it was a new service) throughout July and August.
Thanks for the quick responses.
I wonder if it might be worth waiting a little longer to see what other offers come up in the next month or two then? - maybe there will be another free install for existing customers coming up.
I have just been off the phone to Virgin enquiring about upgrading my 20Mb broadband connetion to 50Mb. My current package is built up as follows:-
Phone, TV & BB Bundle Saving £ -9.50
Line Rental £ 11.00
TV Size: L £ 11.50
Broadband Size: X L £ 37.00
X L B B Saving £ -8.00
This would indicate that my current 20Mb cost is £37-£8 = £29 (excl. the Bundle saving). This is £1 more than the new £28 per month offer for 50Mb.
However, the Virgin sales assistant insisted that I would have to pay £7 extra to change to the 50Mb speed. This effectively means that I would be paying £36 per month for 50Mb (i.e. £29 + £7).
I am puzzled by the logic behind Virgin's extra charge.
Your total price for BB XL, TV L and Phone M is £42. On the website it is £41. So you are paying £1 more than the current price for those services.
As all customers pay the same price for XXL it would cost you £7 to upgrade as BB XXL, TV L and Phone M costs £49
To break this down further - you are current paying £21 for BB XL
You have the £8 discout 'X L B B Saving £ -8.00' and £8 of the £9.50 discount is also because you have broadband - which is why it says 'Phone, TV & BB Bundle Saving'
£37 - £16 = £21
So as you are paying £1 more a month than the current price it will cost you £7 more to upgrade rather than the £8 it should
i would like to take advantage of the XXL price drop and intend to phone VM up to ask how much it would cost in the next few days .I don't mind paying a instalation cost .My main question would be do i have to enter a new deal losing any discounts i already have thus making the price drop inefective .I would appreciate any advice on the best way to approach this
this is my current bill
Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £68.00
Description Date/period Amount
Telephone Line Rental 01 September - 30 September £11.00
Payment Handling Charge 01 September - 30 September £5.00
Talk Unlimited 01 September - 30 September £7.95
X L Triple Saving 01 September - 30 September £-20.95
T V Size: X L 01 September - 30 September £23.00
1 Additional V Box 01 September - 30 September £15.00
V+ Box 01 September - 30 September £0.00
Add Set Box(es) Discount 01 September - 30 September £-10.00
Broadband Size: X L 01 September - 30 September £37.00
I give up. I really really do.
What part of 'You will pay the price on the website' is not clear??!!!?!?!?!?!?!
---------- Post added at 22:45 ---------- Previous post was at 22:42 ----------
Main services
(Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £68.00
Well lets have a look shall we on the bundle calculator (http://allyours.virginmedia.com/html/bundles/triple-builder.html)
XXL Broadband, XL tv and XL Phone is £66
+ £5 Non-DD
+£5 Extra STB
=£76
£76 New service - £68 Existing service = £8 extra. Amazing
no need to be snotty Ben ,i have just spent the last hour on the vm website and still failed to get a price when going through the existing customer option and choosing to upgrade BB only option all you get at the end is a booking form without the price increase (or decrease) ,the bundle calculator is for new customers only not existing ,it says that in the legal stuff at the bottom
Sorry, my frustration wasn't aimed specifically at you.
But as I have said soo many times now that All customers pay the same price for XXL the actual question of 'How much will pay' is easy.
no probs ben ,but which price £18(£28 after 3 months)or £45 + instalation
*bashes head against the wall*
You will pay the price that is on the damned website - the one I've just given you and the SAME PRICE THAT EVERYONE ELSE ON XXL BB, XL TV and XL Phone pays
This will show on the bill as £45 (not that it really matters) - which is £8 more than the £37 BB XL shows on the bill as because that is the price before the discounts you also have on the bill to make it THE PRICE ON THE WEBSITE
Do you see a theme here by any chance? THE PRICE ON THE WEBSITE FOR XXL IS THE PRICE YOU PAY
*bashes head against the wall*
Looking for this smiley? :banghead: ;):D
Steggily2
04-09-2009, 13:32
Why then have I just been quoted £18 per month extra to upgrade to XXL broadband from XL broadband (I currently have the VIP Package)?
I understand that the prices without discounts are £37 and £45 respectively, so why was there an increase of more than £8 to upgrade.
Sir John Luke
04-09-2009, 13:36
...because BenMCR is the only person in VM who actually understands their pricing?
Just got off the phone to sales, xxxl bb world cost me a extra £7.75 pm, with a free router
foxtrot_yankee
04-09-2009, 16:50
Is nobody else fed up with VM offering "new customers" all the good deals, while they hump us existing customers sideways??
I phoned up to enquire about the reduction in price for XXL. I'm currently on XL broadband (£37pm). Customer Services said it will cost another £8.50pm (why don't they just say it'll cost £45.50pm in total?) and a £50 one-off installation fee, down from £80. Wow (!).
Totally unimpressed. Price reduction, my arse.
I know I'm pretty new to these forums, but almost all of my posts have been me badmouthing VM. And to be perfectly honest, they deserve it. If they weren't the easiest solution for me, I'd be with another company. I wish it was still Telewest that owned the network. They were the best.
The reason I am on these forums atm is because I just ran speed etst because my connection seems very slow. I am supposed to be on 20Mb and I find I'm only getting 4Mb down and 0.18Mb up.
Just disgraceful. This doesn't just happen now and again either. I never had these problems back when it was Telewest. And I can't even complain because every time I phone them up I get some clueless Indian person. (No offense to Indians)
Is nobody else fed up with VM offering "new customers" all the good deals, while they hump us existing customers sideways??
I phoned up to enquire about the reduction in price for XXL. I'm currently on XL broadband (£37pm). Customer Services said it will cost another £8.50pm (why don't they just say it'll cost £45.50pm in total?) and a £50 one-off installation fee, down from £80. Wow (!).
Totally unimpressed. Price reduction, my arse.
Once again. Everyone pays the same price for XXL
What other services and discounts do you have?
---------- Post added at 21:19 ---------- Previous post was at 21:17 ----------
<snip>And that has what to do with 50Mbit?
Billy-Bob
04-09-2009, 22:10
*bashes head against the wall*
You will pay the price that is on the damned website - the one I've just given you and the SAME PRICE THAT EVERYONE ELSE ON XXL BB, XL TV and XL Phone pays
This will show on the bill as £45 (not that it really matters) - which is £8 more than the £37 BB XL shows on the bill as because that is the price before the discounts you also have on the bill to make it THE PRICE ON THE WEBSITE
Do you see a theme here by any chance? THE PRICE ON THE WEBSITE FOR XXL IS THE PRICE YOU PAY
I respectfully request that instead of getting irate with confused customers, you instead direct your bile towards Virgin Media for it's inability to design a clear, concise website that conveys it's service pricing structure.
The people who don't understand the garbled information on the VM website regarding it's pricing policy are NOT stupid and they are NOT trolls trying to get anyone's back up: they are loyal customers of the company who genuinely want to use the services, but simply cannot make head-nor-tail of the conflicting, opaque and poorly-written tariffs listed there.
To say "The price on the website is the price you pay" is utterly disingenuous when different parts of the website quote different prices for exactly the same combination of products.
Now be nice, please.
I respectfully request that instead of getting irate with confused customers, you instead direct your bile towards Virgin Media for it's inability to design a clear, concise website that conveys it's service pricing structure.Actually what I was frustrated over was the fact that a 'How much do I pay' question was asked, answered in full and then asked AGAIN.
The people who don't understand the garbled information on the VM website regarding it's pricing policy are NOT stupid and they are NOT trolls trying to get anyone's back up:Never said they were
they are loyal customers of the company who genuinely want to use the services, but simply cannot make head-nor-tail of the conflicting, opaque and poorly-written tariffs listed there.And what I have been trying to repeately get across is that the price for XXL for everyone is the same that is on the bundle calcuator. (http://allyours.virginmedia.com/html/bundles/triple-builder.html) (excluding any introductory offer depending on existing services). It is that simple.
To say "The price on the website is the price you pay" is utterly disingenuous when different parts of the website quote different prices for exactly the same combination of products.I completely understand the frustration over the selfcare and upgrade website which is why I have again said REPEATELY not to use them and to only use the bundle calculator (http://allyours.virginmedia.com/html/bundles/triple-builder.html)
Now be nice, please.I am, but if I have to repeat myself much more I will seriously consider just copy and pasting the same replies or stop answering at all
Hi,
As am on the V.I.P package, it says 20MB for £38. So is it worth my while phoning and asking for 50MB for £28?
I also cant see VIP offered as a package deal any more (http://allyours.virginmedia.com/html/bundles/triple-builder.html). Does that mean am no longer on such a deal?
Thanks for reading.
Sir John Luke
05-09-2009, 14:01
Hi,
As am on the V.I.P package, it says 20MB for £38. So is it worth my while phoning and asking for 50MB for £28?
I also cant see VIP offered as a package deal any more (http://allyours.virginmedia.com/html/bundles/triple-builder.html). Does that mean am no longer on such a deal?
Thanks for reading.
To save BenMcr's blood pressure, VIP + 50MB is an extra £8 per month plus £50 installation.
I downgraded/upgraded my Virgin Media package from:
XL Phone
XL TV (V+ and extra box)
XL Broadband
To:
M Phone
XL TV (V+ and extra box)
XXL Broadband
The difference in price is only about £3.50 p/month. We barely use the house phone (Virgin Mobiles), so decided to reduce that in favour of the additional broadband.
The setup cost is £20 added to the next bill. However, the installation date is in October now, I guess everyone's taking up the new price drop for 50MB Broadband.
It took me about 30 minutes to clarify my currently monthly spend and how much more it would cost to upgrade. I was naive thinking that for £1 more, I could receive the XXL Broadband.
Sir John Luke
05-09-2009, 14:35
However, to raise BenMcr's blood pressure again, does everyone upgrading to XXL get the free router and USB adapter, or is that 'new customers only'. I had assumed everybody, but noticed that someone over on the newsgroups had been told it was 'new customers only'.
---------- Post added at 14:35 ---------- Previous post was at 14:33 ----------
I downgraded/upgraded my Virgin Media package from:
XL Phone
XL TV (V+ and extra box)
XL Broadband
To:
M Phone
XL TV (V+ and extra box)
XXL Broadband
The difference in price is only about £3.50 p/month. We barely use the house phone (Virgin Mobiles), so decided to reduce that in favour of the additional broadband.
The setup cost is £20 added to the next bill. However, the installation date is in October now, I guess everyone's taking up the new price drop for 50MB Broadband.
It took me about 30 minutes to clarify my currently monthly spend and how much more it would cost to upgrade. I was naive thinking that for £1 more, I could receive the XXL Broadband.
Be interesting to see whether you are only charged £20 setup, or the 'normal' £50.
zing_deleted
05-09-2009, 14:40
I was only charged £20
However, to raise BenMcr's blood pressure again, does everyone upgrading to XXL get the free router and USB adapter, or is that 'new customers only'. I had assumed everybody, but noticed that someone over on the newsgroups had been told it was 'new customers only'.
---------- Post added at 14:35 ---------- Previous post was at 14:33 ----------
Be interesting to see whether you are only charged £20 setup, or the 'normal' £50.
Only £20 was mentioned, so if it comes out at £50 on the bill, I'll be phoning again! The upgrade includes the modem/router at no additional cost. To be fair to Virgin, I've never had problems with them and their customer services are very good - unlike NTL's were previously. They're very patient too, even with me trying to argue that I should only pay £1 more.
Phil-ntl
05-09-2009, 14:48
Only £20 was mentioned, so if it comes out at £50 on the bill, I'll be phoning again!
I Think it all boils down to the person who takes the order. I was quoted the full £50. £30 install + £20 Activation Which I accepted, to be called back literally 30 seconds later and told they were going to credit the £30 to my account so in actual fact all i would pay was the acivation fee. Just the luck of the draw i guess. With regards to the router and dongle, afaik it is everyone who upgrades to 50mb. simply because the wireless g router will not handle 50mb speeds via the wireless connection. Iirc it maxes out at round about 38mb.
Sir John Luke
05-09-2009, 15:01
However, to raise BenMcr's blood pressure again, does everyone upgrading to XXL get the free router and USB adapter, or is that 'new customers only'. I had assumed everybody, but noticed that someone over on the newsgroups had been told it was 'new customers only'.
Just found the answer (from Ben) on the VM forum. Sounds like the newsgroup poster was misinformed (how unusual!).
---------- Post added at 15:01 ---------- Previous post was at 14:48 ----------
I Think it all boils down to the person who takes the order. I was quoted the full £50. £30 install + £20 Activation Which I accepted, to be called back literally 30 seconds later and told they were going to credit the £30 to my account so in actual fact all i would pay was the acivation fee. Just the luck of the draw i guess. With regards to the router and dongle, afaik it is everyone who upgrades to 50mb. simply because the wireless g router will not handle 50mb speeds via the wireless connection. Iirc it maxes out at round about 38mb.
So much for BenMcr's claim that 'everyone pays the same' No wonder his blood pressure is high!
Phil-ntl
05-09-2009, 15:13
So much for BenMcr's claim that 'everyone pays the same' No wonder his blood pressure is high!
Ben is correct in what he says, at least by the rules. The problem I think, is that different teams seem to interpret the rules to suit themselves. At the end of the day, I cant complain because i saved meself £30 but looking at the wider point of view then yes, same for all is the rule and it should be kept to no matter which department deals with it.
Ben does a good job on here, as do all the guys connected to vm and always answer to the best of their ability, only to be made to appear wrong by the various departments who either have a certain amount of leeway in things like this or just like to bend the official line.
bubblegun
05-09-2009, 16:05
Okay, BenMcr is correct it works out at £8 extra (at least on my bill anyway) {I have sympathy Ben, I work for Sky sales and get the same problems when all the stupid! customers cannot understand simple price changes too!)
Here's last months bill and this months bill (excluding call charges) :
Telephone Line Rental 23 August - 22 September £11.00
Payment Handling Charge 23 August - 22 September £5.00
Talk Unlimited 23 August - 22 September £7.95
Ultimate Triple 23 August - 22 September £-21.00
Call Displ 23 August - 22 September £2.00
T V Size: X L 23 August - 22 September £23.00
Broadband Size: X L 23 August - 22 September £37.00
Telephone Line Rental 23 September - 22 October £11.00
Payment Handling Charge 23 September - 22 October £5.00
Talk Unlimited 23 September - 22 October £7.95
Talk Mobile 23 September - 22 October £1.50
Ultimate Triple 23 September - 22 October £-21.00
Call Displ 23 September - 22 October £2.00
T V Size: X L 23 September - 22 October £23.00
XXL 50Mb Broadband 23 September - 22 October £45.00
So all charges are the same except it is £8 higher due to broadband increase.
Phil-ntl
05-09-2009, 16:18
I have sympathy Ben, I work for Sky sales and get the same problems when all the stupid! customers cannot understand simple price changes too!
If you were to look a little closer and read a few more of the posts on here, you might find that the customers arent always stupid, the pricing system at times is about as clear as mud and it doesn't exactly help the matter when charges are applied to bills incorrectly and discounts missed off altogether or applied wrongly as I'm sure Ben and any of the Virgin staff here will agree.
I have just been on the phone to VM for 40mins speaking to a charming lady from customer services who advised me it would cost me a extra £17 to upgrade to XXL BB from XL BB so after all discounts i would be paying £75 for XXL BB,XL TV,XLphone (which i was unaware i had ) she is putting a note on my account to say i am unhappy at not being able to get XXL BB for £28 pm as advertised on the website
she also stated that the price of upgrading to XXL depended on, and i quote"the discounts available on my account"which she has no control over
so ,at the end of all this ,it means that no-one pays the price on the web site unless you are a new customer .The "build a bundle "part of the web site is only for new customers and must not be used for existing as they do not apply ,i know this because i asked the lady i was talking to (and her manager confirmed it)why i couldn't get my deal for £55 as quoted on 'build a bundle'(xxlbb,xltv,xlphone)instead of £75 she quoted
so BenMcr,when you have finished banging your head against a wall and being snotty with everyone who asks what should be a simple question ,try phoning VM yourself and see how you get on
I phoned today and my service was M M M for £36. I got the 50 mbit for £3 more.
So £39 for me.:)
I ask an Indian and an English woman both said £3 more, so £28 then!
Install date 21st Sept, have to pay the 50 quid though.:dozey:
I phoned today and my service was M M M for £36. I got the 50 mbit for £3 more.
So £39 for me.:)
I ask an Indian and an English woman both said £3 more, so £28 then!
Install date 21st Sept, have to pay the 50 quid though.:dozey:
well goody for you (he said jealously) i'm going to phone every day at different times and see how many different quotes i get
I was told £6 when I phoned up 3 days ago. So it is worth doing what you said.
I was told £6 when I phoned up 3 days ago. So it is worth doing what you said.
well that just my point, the prices on the web site aren't worth a toss they just don't apply to existing customers who as far as VM are concerned also aren't worth a toss
I have XLBB,XL TV ,XL phone,and a mobile from them surely that's worth a small bit of love from them
.........snip
so ,at the end of all this ,it means that no-one pays the price on the web site unless you are a new customer .The "build a bundle "part of the web site is only for new customers and must not be used for existing as they do not apply ,i know this because i asked the lady i was talking to (and her manager confirmed it)why i couldn't get my deal for £55 as quoted on 'build a bundle'(xxlbb,xltv,xlphone)instead of £75 she quoted
.....snip
I had a similar problem, wanted to increase my L BB to XL BB and after reading the bit on VM's site about existing customers being treated the same as new used the bundle builder to work out the price. Then phoned to arrange this to be told NO!!!! :mad: I was then put through to customer retentions who gave me what I wanted for the price on the bundle builder. I wasn't looking for any special deal or price just wanted what has been advertised, why can't CS be allowed to offer what they advertise?
I have just been on the phone to VM for 40mins speaking to a charming lady from customer services who advised me it would cost me a extra £17 to upgrade to XXL BB from XL BB so after all discounts i would be paying £75 for XXL BB,XL TV,XLphone (which i was unaware i had )
she also stated that the price of upgrading to XXL depended on, and i quote"the discounts available on my account"which she has no control over
As I pointed out earlier because you have an extra STB and don't pay via Direct Debit it would cost an extra £10 so £76 a month.
she is putting a note on my account to say i am unhappy at not being able to get XXL BB for £28 pm as advertised on the website
The following is worked out on the £28 price:
BB XXL £28
Phoneline £11
TV XL £21.50
Talk Unlimted £7.95
=£68.45
Extra Box £5
Non DD Charge £5
=£78.45
So if you get it for £76 (or £66 without the extra box/Non-DD) you are getting an extra £2.45 a month off the price
why i couldn't get my deal for £55 as quoted on 'build a bundle'(xxlbb,xltv,xlphone)
1) You have to add £11 onto any price on the website as it excludes line rental (£55* *When you take a Virgin Phone Line for £11 a month) - so that price is £66
2) See above. I also did explain it in the post
http://www.cableforum.co.uk/board/34866536-post76.html
XXL Broadband, XL tv and XL Phone is £66
+ £5 Non-DD
+£5 Extra STB
=£76
£76 New service - £68 Existing service = £8 extra
sorry ben ,my apologies forgot to mention the extra stb is to be taken off the contract (told the lady but forgot to mention to you )
so it would appear(in a roundabout way) that it would be beneficial for me to keep the extra stb or i will lose the discount that goes with it which was part of the deal at the time for the v+ box which i would now be paying more for if i lose the extra stb and enter a new deal for the XXL BB
if that makes any sense ....i think i know what i mean
ps sorry for being snotty;)
You should be able to remove the extra STB without it affecting the rest of the services
Thanks for the offer of help Ben but i believe it is sorted now ,and guess what
you were right
i was getting confused with the discounts i get and will still get ,sorry for doubting :nworthy:
djmagnifique
06-09-2009, 01:51
I also cant see VIP offered as a package deal any more (http://allyours.virginmedia.com/html/bundles/triple-builder.html). Does that mean am no longer on such a deal?
Thanks for reading.
If you click on the bit above Add Extras it take you to the bundles where you will find the VIP bundle.
Hi i am just about ot get this and as far as i can see i was going to pay £29 for 3 moths then £39 and thats for XXL BB M TV M phone
i even took a snap shot of the shopping basket but some one told me that becasue the tv is a ongoing offer you cant have the 3 months as well ??
so am a bit lost :?
my install is not till the 18th so i hope to know where i stand with the offer i can have
http://img214.imageshack.us/img214/4823/vmbb.jpg
thanks
sc00terx
Hmm, it shouldn't be let you do that. The 3 month offer definately isn't avaliable with the TV
In fact I can't even make the website do that. Every time I add the TV onto BB XXL (or add BB XXL onto the TV) it gets rid of the 3 month discount
cook1984
07-09-2009, 18:47
Has anyone tried using Quidco with the current offers?
Hmm, it shouldn't be let you do that. The 3 month offer definately isn't avaliable with the TV
In fact I can't even make the website do that. Every time I add the TV onto BB XXL (or add BB XXL onto the TV) it gets rid of the 3 month discount
yea since i had that it has not let me do the same again always adds when you put tv on i did think they had sorted out the system so they can put more than one offer in at a time as the offers for 3months and a ongoing offer for free tv imo should not be in the same sort of offer type
well just what i think :)
but that is what i had when it went in
sc00terx
just been on the phone to them and they now are going to offer me
XXL BB M Phone M+ TV for £25 a month for 2 moths then £44.50 after
how does that sound ??
sc00terx
That the right price as it's the same one thats on the website (http://allyours.virginmedia.com/html/bundles/triple-builder.html)
What you pay
£33.50 a month*
12 month contract
*When you take a Virgin phone line for £11 a month
That the right price as it's the same one thats on the website (http://allyours.virginmedia.com/html/bundles/triple-builder.html)
What you pay
£33.50 a month*
12 month contract
*When you take a Virgin phone line for £11 a month
but the 2 months for £25 that does not show on the site but i have been given that ??
sc00terx
looks ok better to get the 2 months deal than not get one :)
sc00terx
hi i pay
Telephone Line £11.00
Phone & BB Bundle Saving £-8.00
TV Size: M £0.00
Broadband Size: BB L £ 20.00
So i Pay £ 22
my question:: if i upgrade to Broadband XXL will i be able to keep the same offer with the Bundle Saving just with the Broadband XXL so the total will be £30
No you will pay the same price as everyone else which would be £39
is that because the base rate of XXL is £38 and the £28 with a Phone line is just for new customers
zing_deleted
10-09-2009, 19:57
no new and old will pay 39
got you
thanks for clearing that up for me
saeedk786
10-09-2009, 22:39
i emailed virgin yesterday regarding upgrading to xxl broadband and got told its going to cost me £45 a month :S
i only have one service with them and thats broadband and i dont get any discount
If you only have broadband then XXL will cost you £38 a month
saeedk786
10-09-2009, 23:05
ill give them a call tomorrow and hopefully they will tell me it is £38 heres the email they sent me, maybe the person didnt now
Thanks for your email to Virgin Media about the cost per month to change
your Broadband service to 50Mb.
We're pleased to hear that you're thinking of changing your current
broadband service from XL to XXL Broadband size (50 Mb) to your account.
We can confirm that the 50Mb Broadband service (Broadband Size: XXL) is
available in your area and the standard monthly rental for this service
is £45.00. Also, a £20 activation fee and a £30.00 installation charge
will be applicable.
To get better deals on 50 Mb Broadband and upgrade to 50Mb Broadband
service, you can contact our team on the numbers given below;
I'll get it mentioned as every member of staff should know!
Ignitionnet
11-09-2009, 10:57
You can understand the confusion. Rather than charging 38GBP for XXL on its' own VM charge 45GBP then discount 7GBP just for the hell of it to take the price down to 38 which is frankly bizarre.
You do have to wonder if someone was high when they were doing the pricing and just picked random numbers out of the air or threw darts at a board.
You can understand the confusion. Rather than charging 38GBP for XXL on its' own VM charge 45GBP then discount 7GBP just for the hell of it to take the price down to 38 which is frankly bizarre.
You do have to wonder if someone was high when they were doing the pricing and just picked random numbers out of the air or threw darts at a board.
Having been in business myself there is always an upfront and fall back logic behind apparently ridiculous decisions.
The fact that they are discounting implies that the higher price is the price they desire but for however long they choose they will discount. At some point in time they can increase prices, but avoid touching the headline price, by clawing back part of the discount. They would have the argument that the headline price is unaltered but the discount (which they graciously gave away) has been reduced.
I had this discussion with sales when they wanted to trim my retention discount over and above the 20\50Meg differential. Neither of us got a deal because my stance was that a new contract was worth more to them than a small claw back and unless recognised within price they would get 100% of nothing.
They IMO have given themselves room for manoeuvre and at some point will implement that option. If en bloc VM customers were to be canny buyers then nobody would buy into 50Meg and price would have to fall. If on the other hand they buy in droves then STM and price rises will follow whenever a critical mass of such customers is acquired.
saeedk786
11-09-2009, 19:15
BenMCR
When is the best time to ring to speak to someone as knowledgeable as you?
i rather speak to UK CS
Thank you
Sir John Luke
11-09-2009, 19:20
Having been in business myself there is always an upfront and fall back logic behind apparently ridiculous decisions.
The fact that they are discounting implies that the higher price is the price they desire but for however long they choose they will discount. At some point in time they can increase prices, but avoid touching the headline price, by clawing back part of the discount. They would have the argument that the headline price is unaltered but the discount (which they graciously gave away) has been reduced.
I had this discussion with sales when they wanted to trim my retention discount over and above the 20\50Meg differential. Neither of us got a deal because my stance was that a new contract was worth more to them than a small claw back and unless recognised within price they would get 100% of nothing.
They IMO have given themselves room for manoeuvre and at some point will implement that option. If en bloc VM customers were to be canny buyers then nobody would buy into 50Meg and price would have to fall. If on the other hand they buy in droves then STM and price rises will follow whenever a critical mass of such customers is acquired.
Plus the fact that if they priced (say) 2MB at £20, rather than £37 with £17 discount, they would presumably have no grounds to continue charging existing customers more than £20.
Sir John Luke
11-09-2009, 19:26
You mean 20Mbit?
Pedant:p:
Ignitionnet
12-09-2009, 09:36
Having been in business myself there is always an upfront and fall back logic behind apparently ridiculous decisions.
The fact that they are discounting implies that the higher price is the price they desire but for however long they choose they will discount. At some point in time they can increase prices, but avoid touching the headline price, by clawing back part of the discount. They would have the argument that the headline price is unaltered but the discount (which they graciously gave away) has been reduced.
The confusion is that the price shown on the bill has a discount applied to reach the headline price. Not one of what the headline price is. It's a billing system weirdness nothing to do with pricing policies. Any removal of the weird discounting on the billing would increase headline price. It's like me telling you something is 30GBP but the bill saying 35 - 5GBP. Headline price is still 30 but for whatever reason I charged you 35 then randomly took off 5. I can't touch that discount without your headline price.
Probably a system hangover from the initial pricing of the service at 52GBP standalone.
Shame I still have a system hangover in being charged the pre-Sept 1st rate...
zing_deleted
12-09-2009, 10:00
I agree . The headline price should just be the price end of
Just to add to the confusion I was taking the headline price as the one that appears on the bill.... £45.00. I see the £17.00 discount as a possible future variable which at some point will be classified as a release offer or any other spun logic they can get away with to retrospectively give it a temporary status. I suspect that they will whittle away at the discount, in the future, to aim for the £45.00 price as shown on the bill. Why show the price (£45.00) if is meaningless.
To meet the pricing as shown in the press release they have had to reduce the billed price and then further discount below that but in the process have added confusion to the lower tiers inasmuch as it is difficult to see where value is to be found. I suspect if they billed for £28 then all the lower tiers would be screaming but unless there are universal discounts for the lower tiers perhaps they hope customers will not notice:mad:
For the time being the bottom line is what matters for customers and your point about variables (discounts) is to achieve a future purpose and of course you are correct inasmuch as a variation on discount at this time would impact on headline price and the bottom line. Businesses tend to have strategies (short, medium and long term) and I suspect a short term give away leading to a claw back.
I like VM's products (most of the time) but have deep suspicions when it comes to the manner in which they deal with customers. I always expect to leave them at some point which is unfortunate.
Ignitionnet
12-09-2009, 12:56
I think the 45 quid price is a legacy artifact of previous pricing.
Initially it was 52GBP for stand alone, 35 with phone line. Drop 7 from both and you have 45 and 28 - which is what we have *but* evidently someone decided that price for the stand alone service was rather high at some point and it was dropped to 38, so I suspect that the path of least effort was taken. It was either:
Drop headline price by 7GBP, reduce discount for 2 services by 7GBP. (Headline price 45 -> 38, double play discount 17 -> 10GBP) or the current system, (Leave headline price, apply 7GBP discount to stand alone, leave double play discount at 17GBP).
So making two changes and having clearer bills or making a single change and having bills that look weird. They chose the second option.
Not sure there's any conspiracy or thoughts of messing with pricing just some laziness over the tier price changes.
EDIT: And yes it would be far less confusing though of course wouldn't look as good if they were just honest about it and said 'Buy XXL 50Mbit for 38GBP a month and get a VM phone line for a pound'. Given they are selling everything they should tell us the prices and tell us what discounts we can get, not tell us the prices assuming discounts for taking multiple services.
I think the 45 quid price is a legacy artifact of previous pricing.
Yes. Its got to do with price of the XL tier
Initially it was 52GBP for stand alone, 35 with phone line.Both of which were £15 more than XL - £52 is £15 more than the undiscounted XL and £35 is £15 more than £37 - £17
So the £52 price was chosen so it could 'easily' drop into the existing discounts and pricing structure.
The £45 price is a straight £7 drop on that price, making it £8 more than the £37 XL core price - again allowing it to drop into the same current bundles as XL without much issue.
Unfortunately when XXL was launched someone though it would be a good ideal to give Triple XL and above customers an extra £5 off by upping the discount - probably because £15 on top of VIP bundle was a bit steep
So that has then confused matters.
If it had just been £15 extra for everyone in the first place the price reduction would have made more sense
Drop headline price by 7GBP, reduce discount for 2 services by 7GBP. (Headline price 45 -> 38, double play discount 17 -> 10GBP)Of course if they had done that they then would have had to start playing about with the other tiers as well, as the XXL 'full fat' price would only be £1 more than the XL one causing issues with the bundles and discounts
Not sure there's any conspiracy or thoughts of messing with pricing just some laziness over the tier price changes.Again, it's more to do with the legacy of the other prices than laziness.
Ignitionnet
12-09-2009, 15:06
Overall a symptom of the mess that is the VM pricing structure.
I did forget something though, those people who are presently paying over the odds would pay less if they were to simply change the pricing on the tiers rather than adding discount codes, so it certainly pays Virgin to grandfather legacy pricing and add discounts to drop pricing to current levels rather than drop the prices of the tiers themselves ;)
You were dead right though Ben, nothing to do with being lazy but more to do with keeping those who are paying legacy rates paying those rates while advertising lower prices for new customers and older customers who persue the matter ;)
EDIT: I'm not saying this is somehow wrong, it's what every company does.
saeedk786
12-09-2009, 15:15
Just spoke to customer service
spoke to a really nice person from the UK
was told that only today is FREE INSTALLATION
was well chuffed, so i only have to pay £20 for activation and £1 extra a month on my bill
i also get the free router and dongle
soo happy i rang today and if your thinking of getting it, ring today because you might just get teh free install too :)
oh yeah and he said my contract wont be renewed
Install date = 15 Oct
Ignitionnet
12-09-2009, 15:58
Just spoke to customer service
spoke to a really nice person from the UK
was told that only today is FREE INSTALLATION
oh yeah and he said my contract wont be renewed
Install date = 15 Oct
He may have been nice but he was also dim, nice but dim Tim. XXL carries a new 12 month contract. I had certain dispensations given to me with my XXL install due to issues with XL and having formerly been a reasonably high level member of technical staff who had demonstrable issues which would be resolved through the migration to XXL, having the 12 month contract waived was not one of them, that was non-negotiable.
I seriously and strongly recommend you get back in touch with Virgin and try and ascertain this guy's grasp on reality. I seriously doubt both that there's a free one day only free installation service and that there's no contract on this.
Honestly get back in touch, I think you've gotten through to a really nice guy with no problems about telling you what you want to hear, which sadly won't reflect what's going to be on your next bill as he's just promised you a lot of things that he can't deliver.
FACT: XXL costs 50GBP to be provisioned, 30GBP installation charge, 20GBP activation charge, this charge cannot be waived only made up by account credits which the average customer service bod on the phone cannot do.
FACT: XXL has a 12 month contract. This is neither variable nor negotiable. Taking the XXL service entails a new 12 month contract on the XXL service. This is to cover the cost to Virgin of the modem, router and dongle. This cannot be waived by a customer service bod on the phone.
Raistlin
12-09-2009, 16:00
^^ What he said ^^
Either that or we'll be hearing from you in a few weeks when you post to complain that you're now a) paying for installation, and b) tied into a new contract.
So if XXL is £28 and I've just ordered a phone installation but according to my bill I'm paying £37 for XL broadband if I take XXL does that mean I end up paying less?
XXL *usually* is more expensive than XL
What other services and discounts do you have?
Alexander
13-09-2009, 10:42
is it worth to upgrade from 20mb to 50mb to have the same issue with Internet? I think the best thing to do it's change the company.
I'm still confused with the pricing.
I currently have:
Line Rental £11
XL Phone £7.95
L Broadband £25
Total £43.95
So, would I be right in thinking that my new total with XXL Broadband would be £46.95?
And, are there other bundles with their inherent discounts that would give me better value?
Cheers for any help.
So, would I be right in thinking that my new total with XXL Broadband would be £46.95?
Yes that's right
And, are there other bundles with their inherent discounts that would give me better value?Nope (well not without the TV anyway)
I rang up today as my bill is £58 with xl tv and broadband and m phone line
and they told me it would be an extra 9.50 for xxl broadband and £30 for a modem and £20 for installation
surly this isnt right ? they are only charging 38 on the website without a phone line
zing_deleted
14-09-2009, 18:51
its not right its 49.50 plus 11 for the phone XXL BB XL TV M phone unless you have v+ and multiroom that is?
Just look at the bundles page http://allyours.virginmedia.com/html/bundles/triple-builder.html IIRC them prices are for everyone
its not right its 49.50 plus 11 for the phone XXL BB XL TV M phone unless you have v+ and multiroom that is?
Just look at the bundles page http://allyours.virginmedia.com/html/bundles/triple-builder.html IIRC them prices are for everyone
I have caller id and the weekend phone deal
In that case it should be £62.50 - an extra £4.50
HowardCanning
15-09-2009, 09:36
I'm not at home so I can't check the details of the bill at the moment, but we got one yesterday - should we be paying £28/mo for the 50Mb broadband? We have XL tv, two V+ boxes, I believe either L or XL phone, and XXL broadband. I notice £45 for the XXL but do they charge this then discount £17? I can't remembering seeing this discount and I will check the bill when I get home but I thought I'd post and ask in the mean time! We already have had to ring them up twice to sort out the fact we were paying £52 for it when they told us we shouldn't be, so it wouldn't surprise me if I have to ring again. Our bill hasn't gone down - We're still paying about £80 a month (this includes about a fiver's worth of phone calls though)
Well once you can put your bill up, we can tell you whether it is right or not
HowardCanning
15-09-2009, 10:19
Yep will do lol :) Was just asking in the mean time if EVERYONE who has TV should be paying £28 or £39 or whatver, regardless of what else they have
Everyone should be paying that after discounts of some sort
XXL will always show on the bill as £45
HowardCanning
15-09-2009, 10:44
Right, will double check tonight, cheers. I glanced at it quickly and noticed the £45, that's all :)
Hi
Apologies if this has been covered elsewhere. My August bill had the following entries (I have XL TV, XL phone, XL Broadband and am out of contract):
Telephone Line Rental 05 September - 04 October £11.00
Talk Unlimited 05 September - 04 October £7.95
X L Triple Saving 05 September - 04 October £-20.95
TV Size: X L 05 September - 04 October £23.00
V+ Box 05 September - 04 October £0.00
Broadband Size: X L 05 September - 04 October £37.00
Can someone advise if I am on the correct rates for XL (I understand that some rates changed from 1st September but my bill is the same as it has been for the past few months).
If I were to change to XXL Broadband, what would this cost me as an existing customer?
If there were a better deal for a new customer (e.g. Netbook buy-out £50 & other offers), what is the minimum gap allowed by Virgin Media for disconnecting/reconnecting as a new customer? I asked Customer Services to consider me for the £50 buy-out which was being offered to new customers, when they declined I said I could disconnect & reconnect but was advised by Customer services that this gap would have to be 6 months??
Thanks!
Can someone advise if I am on the correct rates for XL (I understand that some rates changed from 1st September but my bill is the same as it has been for the past few months).Yes
If I were to change to XXL Broadband, what would this cost me as an existing customer?An extra £8 a month which is the same as everyone else + £50 setup/activation
If there were a better deal for a new customer (e.g. Netbook buy-out £50 & other offers), what is the minimum gap allowed by Virgin Media for disconnecting/reconnecting as a new customer? I asked Customer Services to consider me for the £50 buy-out which was being offered to new customers, when they declined I said I could disconnect & reconnect but was advised by Customer services that this gap would have to be 6 months??The £50 buy out has been stopped for everyone. All customers now have to take out Mobile Broadband to get the netbook
The monthly price for your services is the same as it is for a new customer
HowardCanning
15-09-2009, 18:12
Right my bill has the following "main services" listed (for 17th sept to 16th oct - god knows why they do it like this, everything about the billing is bloody confusing) as follows:
Telephone line rental: £11
Talk Unlimited: £7.95
Phone, TV & Broadband saving: -£20.95
TV size: XL: £23
1 additional V+ box: £15
V+ box: £0
Add set box(es) discount: -£10
XXL 50MB Broadband: £45
paper Bill charge: £1.25
Total: £72.25
Does this look right?
I'm getting bloody sick of having to keep ringing them to get bills corrected/clarified, they don't half make it complicated :rolleyes:
Yes it's right.
XL tv, XL phone and XL broadband is £58 as per the website (http://allyours.virginmedia.com/websales/product.do?id=15163)
+ £8 for XXL as per the website (http://allyours.virginmedia.com/html/broadband/compare.html)
+ £5 for extra STB
+ £1.25 for Paper bill
= £72.25
HowardCanning
15-09-2009, 18:29
Cheers Ben, that makes sense. Why VM have to make it so complicated is beyond me. You're about the only bugger who seems to understand fully :p:
TrancerSteve
15-09-2009, 19:23
I have been with virgin for a couple of years now and only have their internet service.
I am on 20mbit XL and am interested in 50mbit XXL when I log into 'my virgin media' of virgin's site and look in the upgrading area it says this:
Upgrade to Virgin Media broadband: Size XXL £52 per month subscription
£52 a month?! Is that correct? I know the more things you have from Virgin the cheaper overall the monthly bill will be.. but still! I thought they were slashing prices starting in September?
No it's not correct. As I've said several times - do NOT use Selfcare. It's broken.
TrancerSteve
15-09-2009, 19:53
Cheers Ben how much should it be then for an existing customer just wanting XXL 50mbit?
zing_deleted
15-09-2009, 20:08
£28 quid if you have a phone line its all over this thread now
TrancerSteve
15-09-2009, 20:28
No virgin phone line here though and i'm not interested in having one.
zing_deleted
15-09-2009, 20:30
then its 38 quid
TrancerSteve
15-09-2009, 20:46
cheers
Was a little surprised about my bill this month, it was a lot cheaper than I thought.
I only have broadband with Virgin Media and nothing else and my bill last month as I am on XXL 50mb was £48, logged in to my E-Bill just now and it said my total bill including VAT for September was only 27.97 :shocked: :D
Hope next months bill will be as cheap :)
zing_deleted
15-09-2009, 21:34
there would have been a correction due to part month of september then the price changed
Having upgraded from 20mb to 50mb today I have been testing out the Netgear WNR2000 that came with the install.
Straight out of the box the router upgraded the firmware to 1.2.0.8.
Everything seemed ok apart from slow loading config pages and the odd hiccup as the new hardware settles down.
I just trawled the netgear site and found firmware version 1.2.3.7 and that is way better than the supposed "latest" firmware that the router could find.
Loads more options have appeared (Wireless Repeater mode for one).
Check it out:
http://kb.netgear.com/app/answers/detail/a_id/11895
Billy-Bob
19-09-2009, 17:41
Just out of interest, does the engineer insist on connecting the VM-supplied wireless router? I ask as I have my 20-to-50Mb upgrade mid-october, and I do not intend to use the router supplied by VM - in fact, I don't even want it connected to my kit -even temporarily.
My existing set-up is exactly what I want, is more than capable of handling 50Mb (it's a gigabit ethernet wired set-up) and contains no wireless component (don't need one) that could pose a security risk (I have student neighbours who have tried to hack into wireless networks of mine in the past to freeload off my broadband).
No they will just install the modem if that is all you want them to do
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