mvrandery
30-08-2009, 10:48
Hi all
Just signed up for the 50MB service last week Wednesday
Friday evening the modem has the tick mark flashing and no service
Looked at the cable modem status page and saw that the download and upload is synced with a good SNR.
The modem is stuck on something called "BPI initialization" - something to do with encryption I gather
Called up support - they asked me to uplug/plug in the modem(which I had already done thrice to no avail) and then said they'll have to send someone out - absolute basic level of support, it seems they have no idea of what to do other than reboot the modem and if that doesn't work - send someone out! I asked to speak to someone else - escalate it - no go (had to call them twice on the first day for problems with activation - same thing - reboot & send someone out - solved at their end after the chap left after unplugging / plugging in the modem and announcing that he had no clue what was wrong - he would call a supervisor)
Being bank holiday weekend, they can't send someone out for 2 days!
So can anyone help? Will be most appreciated
Just signed up for the 50MB service last week Wednesday
Friday evening the modem has the tick mark flashing and no service
Looked at the cable modem status page and saw that the download and upload is synced with a good SNR.
The modem is stuck on something called "BPI initialization" - something to do with encryption I gather
Called up support - they asked me to uplug/plug in the modem(which I had already done thrice to no avail) and then said they'll have to send someone out - absolute basic level of support, it seems they have no idea of what to do other than reboot the modem and if that doesn't work - send someone out! I asked to speak to someone else - escalate it - no go (had to call them twice on the first day for problems with activation - same thing - reboot & send someone out - solved at their end after the chap left after unplugging / plugging in the modem and announcing that he had no clue what was wrong - he would call a supervisor)
Being bank holiday weekend, they can't send someone out for 2 days!
So can anyone help? Will be most appreciated