Online Latency Issues - VM [Archive]

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Cheeky_Ash

26-08-2009, 01:09

Guys.

This is my first post so hello everyone!

I'm at the end of my tether with Virgin Media I think (that's if they are the problem here). Basically when I play PES2009 on PS3 I always suffer lag problems and therefore my opponent always seems to have an advantage.

Over the last year I've tried quite a lot of things to try an improve the situation such as: -

- TCP/IP Optimizer - with optimised settings
- Changing Wireless Router Settings: -
- (Belkin Pre-N) ACK settings, Channel, QOS to ON, uPnP on, Protected mode on or off, NAT on, put the PS3 in DMZ, tried forwarding all the correct ports with a static route to the - PS3, switched the internal firewall off.
- Switched all other pc's off in the network
- Brought a Linksys 110 wireless router and tryed that out but it made the situation worse.
- Used Open DNS servers
- hardwired the PS3 directly to the wireless router.
- switched off my windows firewalls (including zonealarm)
- Brought a linksys OV-200 Network Optimizer - no improvement
- Tried changing the frequncy channel of the modem???

And I'm still having lag problems - Any other suggestions?

P.S The situation actually has got worse in the last couple of weeks - and VM technical support tell me that there is no civils or work closeby to where I live (Chiswick). They also tell me that I'm not currently subject to traffic shaping, and VM also state that no ports are being blocked currently????

Can you help?
Yours stressed.
Ashley

Ben B

26-08-2009, 01:14

Hi Ash,

Could you please navigate to http://192.168.100.1 and log in with the username root and the password root and post everything from the upstream page and the downstream page. Then post ping results and tracert results to bbc.co.uk. If your not sure how to do this see steps 4 and 5 on this page http://www.cableforum.co.uk/board/94/33653957-simple-self-test-steps-will-assist.html#post34852254.

Thanks,
Ben :)

Cheeky_Ash

26-08-2009, 01:30

Ben.

Thanks for getting back. Heres the Modem Stats: -

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational

Channel ID
53

Downstream Frequency
315000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
5.7 dBmV

Signal to Noise Ratio
40.8 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational

Channel ID
3

Upstream Frequency
37504000 Hz

Modulation
16QAM

Bit Rate
768000 bits/sec

Power Level
45.0 dBmV

Ben B

26-08-2009, 01:32

Your power levels are fine so the issue is elsewhere. Ping and tracert please :)

webcrawler2050

26-08-2009, 01:33

Your power levels are fine so the issue is elsewhere. Ping and tracert please :)

Also how is he connecting his PS3 to the VM kit? Wifi I would imagine?

Cheeky_Ash

26-08-2009, 01:34

Wired. Cat 5 at 100bT

Ben B

26-08-2009, 01:35

Also how is he connecting his PS3 to the VM kit? Wifi I would imagine?

He's stated wired to the router if you see original post. Ash have you tried wired directly to the modem?

Cheeky_Ash

26-08-2009, 01:38

Trying to open a cmd in RUN, but doesn't seem to work correctly. ie. the black screen puts me into c: directory

---------- Post added at 01:38 ---------- Previous post was at 01:36 ----------

Regards to wired directly to the modem - couldn't get it to work, had to go via the bridge of the wireless router.

Ben B

26-08-2009, 01:38

Trying to open a cmd in RUN, but doesn't seem to work correctly. ie. the black screen puts me into c: directory

Yeah you just type 'ping bbc.co.uk' without the quotes and press enter and 'tracert bbc.co.uk' without the quotes and press enter.

webcrawler2050

26-08-2009, 01:39

Trying to open a cmd in RUN, but doesn't seem to work correctly. ie. the black screen puts me into c: directory

If your using Vista - click start, then in search enter cmd.

Ben = as yes, didn't see that

Ben B

26-08-2009, 01:39

Regards to wired directly to the modem - couldn't get it to work, had to go via the bridge of the wireless router.

You have to switch off modem when switching devices and then switch it back on.

Cheeky_Ash

26-08-2009, 01:44

Have tried again...I get the cmd module running when I type in the RUN either ping or tracert www.bbc.co.uk

It runs through the test but then the cmd screen exits automatically - so I have no time to react? and copy them.

webcrawler2050

26-08-2009, 01:46

Are you typing cmd tracertblah blah in the run box aswell?

Cheeky_Ash

26-08-2009, 01:47

Used TCP/IP optmizer lag tool: -

Pinging [212.58.251.197] with 32 bytes ->bytes=32 time=13ms TTL=119
Pinging [212.58.251.197] with 32 bytes ->bytes=32 time=13ms TTL=119
Pinging [212.58.251.197] with 32 bytes ->bytes=32 time=21ms TTL=119
Ping statistics for above hosts:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss)
Approximate round trip times (RTT) in milli-seconds:
Minimum = 13ms, Maximum = 21ms, Average = 15ms

webcrawler2050

26-08-2009, 01:48

Ben B

26-08-2009, 01:48

Don't type it in the run box, type it in the cmd window from RUN being in the C:\ directory is correct. see attached pic for example

Cheeky_Ash

26-08-2009, 01:55

I can't seem to tracert as the cmd screen drops after the hop tests so cannot copy...any other ideas of how to tracert?

---------- Post added at 01:52 ---------- Previous post was at 01:51 ----------

Pinging [212.58.253.68] with 40 bytes ->bytes=40 time=14ms TTL=119
Pinging [212.58.253.68] with 750 bytes ->bytes=750 time=13ms TTL=119
Pinging [212.58.253.68] with 1125 bytes ->bytes=1125 time=15ms TTL=119
Pinging [212.58.253.68] with 1312 bytes ->bytes=1312 time=17ms TTL=119
Pinging [212.58.253.68] with 1406 bytes ->bytes=1406 time=17ms TTL=119
Pinging [212.58.253.68] with 1453 bytes ->bytes=1453 time=17ms TTL=119
Pinging [212.58.253.68] with 1476 bytes -> ..fragmented
Pinging [212.58.253.68] with 1465 bytes ->bytes=1465 time=18ms TTL=119
Pinging [212.58.253.68] with 1470 bytes ->bytes=1470 time=15ms TTL=119
Pinging [212.58.253.68] with 1473 bytes -> ..fragmented
Pinging [212.58.253.68] with 1472 bytes ->bytes=1472 time=17ms TTL=119
The largest possible non-fragmented packet is 1472 (1500 - 28 ICMP & IP headers).
You can set your MTU to 1500

---------- Post added at 01:55 ---------- Previous post was at 01:52 ----------

yep...

after the cmd screen envokes I'm typing ping bbc.co.uk or ping www.bbc.co.uk but I get the message 'ping' is not a recognized as an internal or external command?

Ben B

26-08-2009, 01:55

I can't seem to tracert as the cmd screen drops after the hop tests so cannot copy...any other ideas of how to tracert?

It's because you're typing it into the run box.

1. Press Windows + R to open a run box
2. Type cmd and click OK
3. In the black windows type tracert bbc.co.uk and press enter

Cheeky_Ash

26-08-2009, 01:59

I've tried this? How do you screen drop to show you?

Ben B

26-08-2009, 02:00

I've tried this? How do you screen drop to show you?

Alt + PrtScr, paste into paint, save it and attach it to your post via the manage attachments link on the new post screen

Cheeky_Ash

26-08-2009, 02:02

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ashley>ping bbc.co.uk
'ping' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Ashley>ping www.bbc.co.uk
'ping' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Ashley>

Here you go!!!!

Ben B

26-08-2009, 02:04

:confused: try typing 'ping.exe bbc.co.uk' without quotes

Cheeky_Ash

26-08-2009, 02:07

same again

---------- Post added at 02:07 ---------- Previous post was at 02:06 ----------

so i guess the commands are not being linked properly????

Ben B

26-08-2009, 02:15

Well we have ping results from your tcp/ip thing so try tracert bbc.co.uk

Cheeky_Ash

26-08-2009, 02:20

If only the cmd screen would stay open I could copy it

---------- Post added at 02:20 ---------- Previous post was at 02:16 ----------

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 8 ms 7 ms 9 ms 10.95.52.1
3 9 ms 13 ms 11 ms osr02haye-ge145.network.virginmedia.net [80.3.17
6.201]
4 8 ms 17 ms 10 ms win-bb-b-ae3-0.network.virginmedia.net [212.43.1
63.121]
5 29 ms 9 ms 10 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
6 11 ms 11 ms 10 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
7 41 ms 12 ms 9 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 14 ms 9 ms 29 ms 212.58.239.249
9 13 ms 10 ms 11 ms 212.58.238.133

I couldn't get the 10th hop in - as I did this on the fly

Ben B

26-08-2009, 02:21

If only the cmd screen would stay open I could copy it

you could press alt + prtscr really quick to get a screenshot of it then paste into paint

Cheeky_Ash

26-08-2009, 02:25

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 9 ms 10 ms 8 ms 10.95.52.1
3 7 ms 6 ms 7 ms osr02haye-ge145.network.virginmedia.net [80.3.17
6.201]
4 10 ms 8 ms 8 ms win-bb-b-ae3-0.network.virginmedia.net [212.43.1
63.121]
5 8 ms 9 ms 16 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
6 11 ms 19 ms 14 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
7 12 ms 11 ms 20 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 19 ms 10 ms 11 ms 212.58.239.249
9 194 ms 228 ms 12 ms 212.58.238.133
10 12 ms 20ms 10ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Second set

---------- Post added at 02:25 ---------- Previous post was at 02:23 ----------

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms 192.168.2.1
2 24 ms 7 ms 7 ms 10.95.52.1
3 9 ms 34 ms 8 ms osr02haye-ge145.network.virginmedia.net [80.3.17
6.201]
4 8 ms 9 ms 19 ms win-bb-b-ae3-0.network.virginmedia.net [212.43.1
63.121]
5 9 ms 9 ms 9 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
6 9 ms 11 ms 9 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
7 13 ms 11 ms 11 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 11 ms 11 ms 10 ms 212.58.239.249
9 10 ms 12 ms 11 ms 212.58.238.133
10 13 ms 10 ms 29 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

3rd set

Ben B

26-08-2009, 02:25

No issues until the 9th hop, what's your verdict webcrawler?

Cheeky_Ash

26-08-2009, 02:28

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 8 ms 8 ms 8 ms 10.95.52.1
3 48 ms 217 ms 9 ms osr02haye-ge145.network.virginmedia.net [80.3.17
6.201]
4 7 ms 13 ms 8 ms win-bb-b-ae3-0.network.virginmedia.net [212.43.1
63.121]
5 10 ms 8 ms 9 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
6 9 ms 10 ms 25 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
7 10 ms 10 ms 21 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 12 ms 11 ms 11 ms 212.58.239.249
9 11 ms 11 ms 10 ms 212.58.238.133
10 12 ms 14 ms 13 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Another set

---------- Post added at 02:28 ---------- Previous post was at 02:27 ----------

this time it's the 3rd hop?????

Ben B

26-08-2009, 02:30

In fact that's only on the second set, the first and third are fine which shows there are no issues 'locally'. I think a call to Virgin on 151 from a Virgin phone or 08454541111 from any other phone is required to do tests on your connection. Next time your on PS3 connect directly to modem to see if this sorts it but you will have to turn the modem off and on in order for it to recognise the PS3

---------- Post added at 02:30 ---------- Previous post was at 02:29 ----------

There's definitely an issue then. Ring or post on newsgroups.

Cheeky_Ash

26-08-2009, 02:31

how about the 3rd hop of the last set?

Ben B

26-08-2009, 02:32

Off to bed now, if find anything else, post again and i'll look tomorrow.

Cheeky_Ash

26-08-2009, 02:33

Many thanks guys...I'll call them tomorrow.

Great support -time for bed

Ben B

26-08-2009, 02:33

how about the 3rd hop of the last set?

Post these pings and tracerts on newsgroups as there is defo an issue somewhere.

Cheeky_Ash

26-08-2009, 21:27

Posted yesterday in Networking....

Guys.

This is my first post so hello everyone!

I'm at the end of my tether with Virgin Media I think (that's if they are the problem here). Basically when I play PES2009 on PS3 I always suffer lag problems and therefore my opponent always seems to have an advantage.

Over the last year I've tried quite a lot of things to try an improve the situation such as: -

- TCP/IP Optimizer - with optimised settings
- Changing Wireless Router Settings: -
- (Belkin Pre-N) ACK settings, Channel, QOS to ON, uPnP on, Protected mode on or off, NAT on, put the PS3 in DMZ, tried forwarding all the correct ports with a static route to the - PS3, switched the internal firewall off.
- Switched all other pc's off in the network
- Brought a Linksys 110 wireless router and tryed that out but it made the situation worse.
- Used Open DNS servers
- hardwired the PS3 directly to the wireless router.
- switched off my windows firewalls (including zonealarm)
- Brought a linksys OV-200 Network Optimizer - no improvement
- Tried changing the frequncy channel of the modem???

And I'm still having lag problems - Any other suggestions?

P.S The situation actually has got worse in the last couple of weeks - and VM technical support tell me that there is no civils or work closeby to where I live (Chiswick). They also tell me that I'm not currently subject to traffic shaping, and VM also state that no ports are being blocked currently????

Can you help?
Yours stressed.
Ashley

---------- Post added at 21:27 ---------- Previous post was at 21:21 ----------

I've since run ping and tracerts see below:-

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 8 ms 8 ms 8 ms 10.95.52.1
3 48 ms 217 ms 9 ms osr02haye-ge145.network.virginmedia.net [80.3.17
6.201]
4 7 ms 13 ms 8 ms win-bb-b-ae3-0.network.virginmedia.net [212.43.1
63.121]
5 10 ms 8 ms 9 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
6 9 ms 10 ms 25 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
7 10 ms 10 ms 21 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 12 ms 11 ms 11 ms 212.58.239.249
9 11 ms 11 ms 10 ms 212.58.238.133
10 12 ms 14 ms 13 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms 192.168.2.1
2 24 ms 7 ms 7 ms 10.95.52.1
3 9 ms 34 ms 8 ms osr02haye-ge145.network.virginmedia.net [80.3.17
6.201]
4 8 ms 9 ms 19 ms win-bb-b-ae3-0.network.virginmedia.net [212.43.1
63.121]
5 9 ms 9 ms 9 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
6 9 ms 11 ms 9 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
7 13 ms 11 ms 11 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 11 ms 11 ms 10 ms 212.58.239.249
9 10 ms 12 ms 11 ms 212.58.238.133
10 13 ms 10 ms 29 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 9 ms 10 ms 8 ms 10.95.52.1
3 7 ms 6 ms 7 ms osr02haye-ge145.network.virginmedia.net [80.3.17
6.201]
4 10 ms 8 ms 8 ms win-bb-b-ae3-0.network.virginmedia.net [212.43.1
63.121]
5 8 ms 9 ms 16 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
6 11 ms 19 ms 14 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
7 12 ms 11 ms 20 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 19 ms 10 ms 11 ms 212.58.239.249
9 194 ms 228 ms 12 ms 212.58.238.133
10 12 ms 20ms 10ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Pinging [212.58.251.197] with 32 bytes ->bytes=32 time=13ms TTL=119
Pinging [212.58.251.197] with 32 bytes ->bytes=32 time=13ms TTL=119
Pinging [212.58.251.197] with 32 bytes ->bytes=32 time=21ms TTL=119
Ping statistics for above hosts:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss)
Approximate round trip times (RTT) in milli-seconds:
Minimum = 13ms, Maximum = 21ms, Average = 15ms

Peter_

26-08-2009, 21:28

Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

Cheeky_Ash

26-08-2009, 23:43

I've tried calling VM - absolutely useless - where can I find the newsgroups???

---------- Post added at 23:43 ---------- Previous post was at 21:46 ----------

UPDATE...

I've called 4 times including their own paid technical support - new modem is on it's way - not sure if that will solve things though!!!

Cheeky_Ash

27-08-2009, 17:33

Here you go...

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational

Channel ID
53

Downstream Frequency
315000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
5.7 dBmV

Signal to Noise Ratio
40.8 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational

Channel ID
3

Upstream Frequency
37504000 Hz

Modulation
16QAM

Bit Rate
768000 bits/sec

Power Level
45.0 dBmV

webcrawler2050

27-08-2009, 17:48

gjbxxx

08-01-2010, 23:18

Its the PS3 network adapters. They are crap, although VM handling of P2P traffic and low upload speed may also have an impact.
I have VM 20MB and it performs great on my PC and Laptop. If I test ping times on pingtest.net I always get "A" rating from everything except the PS3 which usually gets a "C". I have tried wired and wireless, direct to cable modem and via router and also took the PS3 back to the shop and got a replacement which is the same.
Most games now e.g MW2 use P2P host-based model with no dedicated servers. Not sure about PES, but I imagine its the same.
I'm in the process of getting 50MB in the hope that better upload speed improves things but the PS3 will still be a bottleneck I think.

xxxxxx

09-01-2010, 11:32

That's because PES 2009 is not for online gaming. The PES team have never got online gaming right for the PS3. PES 2010 is somewhat better, but still not brilliant.

I've been on the PES forums, and it's the same for everyone else, regarding PES 2009.

Kymmy

09-01-2010, 11:39

Posted yesterday in Networking....

Please do not post more than one thread on the same issue, if it's in the wrong place then PM a mod/admin to move it for you.

Threads Merged and placed in VMIS