frequent disconnects

[perfectjake]

im on 10mb with the standard virgin modem and a net gear wgr614v9 and i get disconnects frequently when i use a lot of bandwidth. I.E. downloading

can anyone help?

---------- Post added at 01:18 ---------- Previous post was at 00:59 ----------

no one gonna help?

[moaningmags]

Which modem? Can you post power levels from http://192.168.100.1

[perfectjake]

ambit...i think idk where it says. the name.
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 189
Downstream Frequency : 330750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 10.6 dBmV
Downstream SNR : 37.9 dB

[moaningmags]

When you get disconnected does the sync or rdy light go off?
Does it happen connected directly to the modem or only through the router?
Are you wired or wireless?
If wireless try changing the channel.

[Ben B]

Downstream power level is far too high, you will need a tech to adjust this.

[perfectjake]

When you get disconnected does the sync or rdy light go off?
Does it happen connected directly to the modem or only through the router?
Are you wired or wireless?
If wireless try changing the channel.

lights dont go off.
havent tried directly .
im using wired but all wireless laptops go off.
but its fine now im not using much bandwidth

[moaningmags]

Does the wired connection fail too?

If not then I'd definitely change the channel.

Go to http://192.168.1.1
username: virgin
Password: password
press enter
Click wireless settings at the top left, this is where you change the channel, it's probably on the default of channel 6.
Try channel 1, test and if still the same try channel 11 or 13.

[perfectjake]

im using wired on this pc and it goes off on this pc

[moaningmags]

I'd say it's an issue with the router then and after testing would swap it out. You need to contact tech support.

[webcrawler2050]

Downstream powerlevel is way too high - a call to tech support will get an engineer

Also: http://www.cableforum.co.uk/board/94/33653957-simple-self-test-steps-will-assist.html#post34852254

[Ben B]

I'd say it's an issue with the router then and after testing would swap it out. You need to contact tech support.

What about the 10.6dBmV power level? Seems far too high to me :shrug:

[moaningmags]

He's ex-ntl, I'm not 100% sure of the power levels for ex-ntl which is why I didn't comment on it.

[webcrawler2050]

Thats far to high for my liking - TS will need to get him an engineer

[perfectjake]

so yeah im stuffed for the mean time?

[Ben B]

so yeah im stuffed for the mean time?

Ring tech support after 8am, get an engineer booked and limit bandwidth/put up with disconnects for now.