MannyC
16-08-2009, 13:26
location - nottingham NG16
former NTL customer
If ntl tell us if you were the Bromley (Cable & Wireless) or Langley platform - no idea
surfboard SB4100 modem
my connection keeps going for hours at a time for the past week, however long it lasts can vary but it normally lasts for at least 2 hours
i dont know if this helps but last night when it went i did i tracert and ping
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
1 7 ms 7 ms * 10.249.60.1
2 * 7 ms 11 ms nott-cam-1a-v112.network.virginmedia.net [81.109
.167.77]
3 6 ms 7 ms * nott-t3core-1a-ae1-0.network.virginmedia.net [19
5.182.174.209]
4 * * * Request timed out.
5 13 ms * 11 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
6 12 ms * 13 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
7 13 ms 18 ms 15 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 14 ms 20 ms 16 ms 212.58.238.153
9 * 118 ms * te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
10 19 ms * 17 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
C:\Documents and Settings\Administrator>tracert www.virginmedia.co.uk
Tracing route to www.virginmedia.co.uk [212.250.162.12]
over a maximum of 30 hops:
1 6 ms * * 10.249.60.1
2 8 ms 8 ms 7 ms nott-cam-1a-v112.network.virginmedia.net [81.109
.167.77]
3 6 ms 7 ms * nott-t3core-1a-ae1-0.network.virginmedia.net [19
5.182.174.209]
4 * 11 ms 55 ms lee-bb-a-as0-0.network.virginmedia.net [213.105.
174.169]
5 13 ms 17 ms 14 ms pop-bb-b-as1-0.network.virginmedia.net [62.253.1
85.238]
6 * 16 ms 15 ms win-bb-a-as1-0.network.virginmedia.net [212.43.1
62.193]
7 16 ms * 16 ms win-dc-a-v900.network.virginmedia.net [62.253.18
8.162]
8 15 ms 15 ms 15 ms www.virginmedia.com [212.250.162.12]
Trace complete.
C:\Documents and Settings\Administrator>
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>ping www.bbc.co.uk
Pinging www.bbc.net.uk [212.58.253.67] with 32 bytes of data:
Request timed out.
Reply from 212.58.253.67: bytes=32 time=18ms TTL=118
Reply from 212.58.253.67: bytes=32 time=17ms TTL=118
Request timed out.
Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
C:\Documents and Settings\Administrator>ping www.virginmedia.co.uk
Pinging www.virginmedia.co.uk [212.250.162.12] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.250.162.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
we do have a phone, TV and net service and the internet connection on the TV is fine, most of the time when it goes i go play with a wii online and iplayer etc always works when i check.
also anything im currently connected to usually is fine, eg when im listening to a internet radio station on winamp, if im on betfair it will keep refreshing the odds as long as i dont change page and livescores will still update, if im in a online program such as secondlife normally i'll be fine unless i try to move location. however the web everywhere else is dead, sometimes if i wait 10-15 minutes a page will load, but usually not
i formatted my computer yesterday also, theres a firewall on and i've not even been on any dodgy sites ( yet;) ) i dont have a router no one else uses the connection, i connect directly to my PC from the modem via ethernet
i dont know how to post powerlevels and all that but i hope theres enough info there to help as im really at a loss
former NTL customer
If ntl tell us if you were the Bromley (Cable & Wireless) or Langley platform - no idea
surfboard SB4100 modem
my connection keeps going for hours at a time for the past week, however long it lasts can vary but it normally lasts for at least 2 hours
i dont know if this helps but last night when it went i did i tracert and ping
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
1 7 ms 7 ms * 10.249.60.1
2 * 7 ms 11 ms nott-cam-1a-v112.network.virginmedia.net [81.109
.167.77]
3 6 ms 7 ms * nott-t3core-1a-ae1-0.network.virginmedia.net [19
5.182.174.209]
4 * * * Request timed out.
5 13 ms * 11 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
6 12 ms * 13 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
7 13 ms 18 ms 15 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 14 ms 20 ms 16 ms 212.58.238.153
9 * 118 ms * te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
10 19 ms * 17 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
C:\Documents and Settings\Administrator>tracert www.virginmedia.co.uk
Tracing route to www.virginmedia.co.uk [212.250.162.12]
over a maximum of 30 hops:
1 6 ms * * 10.249.60.1
2 8 ms 8 ms 7 ms nott-cam-1a-v112.network.virginmedia.net [81.109
.167.77]
3 6 ms 7 ms * nott-t3core-1a-ae1-0.network.virginmedia.net [19
5.182.174.209]
4 * 11 ms 55 ms lee-bb-a-as0-0.network.virginmedia.net [213.105.
174.169]
5 13 ms 17 ms 14 ms pop-bb-b-as1-0.network.virginmedia.net [62.253.1
85.238]
6 * 16 ms 15 ms win-bb-a-as1-0.network.virginmedia.net [212.43.1
62.193]
7 16 ms * 16 ms win-dc-a-v900.network.virginmedia.net [62.253.18
8.162]
8 15 ms 15 ms 15 ms www.virginmedia.com [212.250.162.12]
Trace complete.
C:\Documents and Settings\Administrator>
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>ping www.bbc.co.uk
Pinging www.bbc.net.uk [212.58.253.67] with 32 bytes of data:
Request timed out.
Reply from 212.58.253.67: bytes=32 time=18ms TTL=118
Reply from 212.58.253.67: bytes=32 time=17ms TTL=118
Request timed out.
Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
C:\Documents and Settings\Administrator>ping www.virginmedia.co.uk
Pinging www.virginmedia.co.uk [212.250.162.12] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.250.162.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
we do have a phone, TV and net service and the internet connection on the TV is fine, most of the time when it goes i go play with a wii online and iplayer etc always works when i check.
also anything im currently connected to usually is fine, eg when im listening to a internet radio station on winamp, if im on betfair it will keep refreshing the odds as long as i dont change page and livescores will still update, if im in a online program such as secondlife normally i'll be fine unless i try to move location. however the web everywhere else is dead, sometimes if i wait 10-15 minutes a page will load, but usually not
i formatted my computer yesterday also, theres a firewall on and i've not even been on any dodgy sites ( yet;) ) i dont have a router no one else uses the connection, i connect directly to my PC from the modem via ethernet
i dont know how to post powerlevels and all that but i hope theres enough info there to help as im really at a loss