ozziestu
11-08-2009, 17:42
I had 50meg installed last saturday and immediately had problems with speeds, an old router issued by an inexperienced installer who left me with sub 40 meg speeds.
After lots of speed tests and reading around this forum I suspected that my connection was not up to scratch and talked today to Virgin 50meg support.
Wow! I am so impressed. After lots of tests it was established that power levels are poor, the router has probable issues and an engineer needs to visit. ok nothing too much in that BUT the guy I spoke to was polite, helpful, informative, chatty and friendly. He made me feel at ease and was a credit to Virgin. Too many people come to this forum for a moan (sometimes justified) but I have to say that its also important that good work is recognised.
Thumbs up Anthony in Liverpool - give that man an award for customer service. Outstanding Sir - Thank you.
oz
After lots of speed tests and reading around this forum I suspected that my connection was not up to scratch and talked today to Virgin 50meg support.
Wow! I am so impressed. After lots of tests it was established that power levels are poor, the router has probable issues and an engineer needs to visit. ok nothing too much in that BUT the guy I spoke to was polite, helpful, informative, chatty and friendly. He made me feel at ease and was a credit to Virgin. Too many people come to this forum for a moan (sometimes justified) but I have to say that its also important that good work is recognised.
Thumbs up Anthony in Liverpool - give that man an award for customer service. Outstanding Sir - Thank you.
oz