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View Full Version : slow speed getting 1meg on 10 meg connection

Deanooo
10-08-2009, 14:38
Been getting slow speed of 1 meg for over a week now tec guys at virgin say everything is ok at their side.im using windows 7 never had problem with it 7 months iv run virus scan everything is ok anybody any idea,s done speed test all the time its always around 1.28 megs.:confused:
haydnwalker
10-08-2009, 14:43
Have you tried turning your modem (& router if applicable) off for 10mins and then restarting in the Modem > Router > PC order? I had slow speeds (about 5meg) last night and doing that has fixed it. Though it was the first time since the upgrade (and 2nd issue in 3 years) that ive had any problems.
Deanooo
10-08-2009, 14:48
yes nearly 7 days there,s not much i have not tried. virgin said it could be my computer it was fine when i went away on holiday came back and now this??
Deanooo
10-08-2009, 18:30
Been getting slow speed of 1 meg for over a week now tec guys at virgin say everything is ok at their side.im using windows 7 never had problem with it 7 months iv run virus scan everything is ok anybody any idea,s done speed test all the time its always around 1.28 megs.Anybody any idea,s
webcrawler2050
10-08-2009, 18:32
start >> search >> cmd

tracert http://www.google.co.uk

whilst in CMD

ping http://www.bbc.co.uk

Paste the results.

How are you connected, direct to modem or Wifi? etc?

Have you tried a power cycle?
Deanooo
10-08-2009, 18:50
connected to modem and i,v not tried the other, power cycle but will look cheers.

---------- Post added at 18:50 ---------- Previous post was at 18:35 ----------

Microsoft Windows [Version 6.1.7077]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dean>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=19ms TTL=117
Reply from 212.58.224.138: bytes=32 time=19ms TTL=117
Reply from 212.58.224.138: bytes=32 time=17ms TTL=117
Reply from 212.58.224.138: bytes=32 time=18ms TTL=117

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 19ms, Average = 18ms

C:\Users\Dean>
Kymmy
10-08-2009, 19:10
What speed are you supposed to be on? and also post the upstream/downstream levels and the op. config. screen of your modem. Are you also sure that it's not 1.2MB (not 1.2Mb) as 1.2MB = about 10Mb?

[Identical threads merged, please do not post more than one thread about the same problem]
Deanooo
10-08-2009, 19:21
Download 0.90 mb/s
Upload0.46 mb/s

on speedtest.net
webcrawler2050
10-08-2009, 19:24
Can you go to 192.168.1.100 and paste the results & power levels.
Kymmy
10-08-2009, 19:24
OK, what about your signal levels please (^^^^ webcrawler beat me to it :))
Deanooo
10-08-2009, 19:24
im on 10 meg virgin been on for long time never had a problem alway had good download speeds
webcrawler2050
10-08-2009, 19:26
OK, what about your signal levels please (^^^^ webcrawler beat me to it :))

Sorry dude :D
Deanooo
10-08-2009, 19:35
Webcrawler is that the right ip address 192.168.1.100

---------- Post added at 19:32 ---------- Previous post was at 19:29 ----------

Downstream Value
Frequency 331000000 Hz Locked
Signal to Noise Ratio 35 dB
Power Level 6 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 1
Frequency 25800000 Hz Ranged
Power Level 49 dBmV

---------- Post added at 19:35 ---------- Previous post was at 19:32 ----------

i appreciate the help guy,s thankyou
Peter_
10-08-2009, 20:29
Downstream
Signal to Noise Ratio 35 dB
Power Level 6 dBmV

Upstream
Power Level 49 dBmV

Your power levels are within operational parameters so any issue must be elsewhere.
Matth
11-08-2009, 23:30
One possibility, it seems you get 1Mb from a cable modem when it hasn't been properly activated, and if you use anything other than the default DNS, then you can miss getting directed to the activation pages, as that seems to be by "padded cell" DNS.
Deanooo
12-08-2009, 09:59
Cheers Matth i,v had a look, everything is as it should be with the dns set to defalt. i,v been in touch again with the tech people virgin media. They think it could be the modem sending me a replacement im not holding any hope