Random modem drops

[RumbleBee]

Over the past few days I've noticed my modem dropping (ready light flashes) for 20 seconds or so, then back to normal. This is happening constantly, where I'm lucky if I can stay online for 30 mins without interruption.

Checked the Modem config page. Here are the results. Any suggestions?

Also about 4 months ago I had major problems where I completely lost access. An engineer came and made some changes over the phone with head office. I think it was something to do with the power, but it worked perfect up until a few days ago.

Downstream Lock : Locked
Downstream Channel Id : 120
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 1.8 dBmV
Downstream SNR : 39.0 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 47408000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 56.5 dBmV
Upstream Mini-Slot Size : 2

Regards,
Andy

[xocemp]

Upstream isn't the best there Andy, give tech support a call. If the upstream SNR is good it will be your return path.

[RumbleBee]

Thanks,

What would be the usenet server these days as I'll try posting there too. Still under news.ntlworld.com or is it now news.virginmedia.com

[xocemp]

news.virginmedia.com :tu:

[RumbleBee]

Update.

Called Virgin Media. Gave them the power levels. they said these are fine and that there are no problems that they can see. They advised it could be a cable/connection fault and will be sending an engineer.

I've also noticed the 'Online' light on my V+ box is continuously flashing. Noticed this after calling them, so I've not informed them of this.

Cheer,
Andy

[xocemp]

Yeah odd that isn't it, even more odd is that the Online light on your V+ also indicates return path ;)

Tech will sort it :)