Intermittent connection (10mb)

[urmumrang]

hello i'm from stoke-on-trent and i have the old ntl home 200 modem and 10mb connect. My connection has been rather sketchy of late, the upload seems fine the download starts fast, then i see it in my firewall that the speed drops to zero then back up in the hundreads the back to zero constatnly. i have not phoned support yet thought i might see if it is somthing that will take an enginer, first.


Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : -7.3 dBmV
Downstream SNR : 25.3 dB

Upstream Channel ID : 1
Upstream Transmit Power Level : 46.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 25808000 Hz
Upstream Mini-Slot Size : 2

thx for any help :(

https://www.cableforum.co.uk/images/local/2009/06/19.png

[Peter_]

Downstream Receive Power Level : -7.3 dBmV
Downstream SNR : 25.3 dB To low


Upstream Transmit Power Level : 46.0 dBmV




You need to call Tech Support as the SNR is to low and you will need an engineer booked to sort it out.


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