Lumb
22-06-2009, 14:05
Location: Kent
Service: 20mb
Hi all,
I've been suffering from intermittent connection loss for about a month now on my Virgin Media internet service. What usually happens is, everything will be fine and then out of nowhere the connection will drop for maybe 10 seconds or less. Usually this isn't noticable, but it is when gaming and i've confirmed it by pinging bbc.co.uk for an unlimited amount of time, noting numerous "request timed out" messages throughout the vast sea of replys. Sometimes i'll get maybe 5 request timed outs in a row, sometimes only 1 every so often and then sometimes it will completely cut off for 10 minutes.
Oddly enough, it can go up to 2 days at a time without problems, and then will cut off at least once every 5 minutes for an entire day.
Note: I have called tech support on multiple occasions, generally they seem to be as helpful as possible but the problem is yet to be identified. I have tried going directly through the modem to my laptop as they suggest, and the problem still persists.
I am on a 20mb connection, downgraded from 50 recently because we weren't happy with the service. One thing to mention is that they seem to have isolated a problem where my modem was not responding correctly from the downgrade which would explain the loss of service, however the problem started long before I upgraded to 50mb. They are sending a replacement modem out which should arrive on wednesday and then have said we can go from there.
Any other insight would be appreciated,
Thanks
Service: 20mb
Hi all,
I've been suffering from intermittent connection loss for about a month now on my Virgin Media internet service. What usually happens is, everything will be fine and then out of nowhere the connection will drop for maybe 10 seconds or less. Usually this isn't noticable, but it is when gaming and i've confirmed it by pinging bbc.co.uk for an unlimited amount of time, noting numerous "request timed out" messages throughout the vast sea of replys. Sometimes i'll get maybe 5 request timed outs in a row, sometimes only 1 every so often and then sometimes it will completely cut off for 10 minutes.
Oddly enough, it can go up to 2 days at a time without problems, and then will cut off at least once every 5 minutes for an entire day.
Note: I have called tech support on multiple occasions, generally they seem to be as helpful as possible but the problem is yet to be identified. I have tried going directly through the modem to my laptop as they suggest, and the problem still persists.
I am on a 20mb connection, downgraded from 50 recently because we weren't happy with the service. One thing to mention is that they seem to have isolated a problem where my modem was not responding correctly from the downgrade which would explain the loss of service, however the problem started long before I upgraded to 50mb. They are sending a replacement modem out which should arrive on wednesday and then have said we can go from there.
Any other insight would be appreciated,
Thanks