50 mb What a Joke !!!!

[Gopher]

ANGRY DOES NOT DESCRIBE MY MOOD.
>
> Hi Anthony,
>
> I'm really sorry to hear this is on going. Looking at your account I can
> see a visit is booked for 16th June, 8-1pm. This visit is a construction
> team which normally means there is a blockage and more work is require.
>
> I understand this is a long time and can only apologise.
>
> --
> Kind Regards
>
> **** ********
> Virgin Media Technical Support
> http://status2.virginmedia.com/ (mhtml:%7BFD7C0870-D7AD-44B4-BDF3-A8B72EFD6377%7Dmid://00000006/%21x-usc:http://status2.virginmedia.com/)
> Please bottom-post when responding to aid viewing for all readers, thank
> you.
>
> "Construction Team" Nope it was another pair of Cable pullers!!
But they did manage to use the New cable that the First crew ran in!
and they discvered what was possibly the Fault all along The Cable in the
CABINET Had Never been Crimped!!!!
Anyway at the moment its working as it should my Modem reading are up
and the "Flapper Test" ( Line resistance ) has now dropped to what is
classed as an acceptable Limit.
Oh Well here's hoping ( I dont think I will hold my Breath.) Though I hope I
am proved wrong! Though you can't blame my Cynessim after 3.5 Months of

THE SAGA CONTINUES

5 hours after new cable and its off again!!!

35 minute call and I am told that there is a UBR fault and this wont be
resolved Until June 22nd I HAVE TO ASK IS THAT THIS YEAR !?

SO FAR THIS TIME ROUND THAT DATE WILL MAKE A 28 DAY LOSS OF SERVICE.

So in 4.5 Months of 50 Mb so far 46 days has been down time!!!

[Peter_]

----------------------------------------------------------------------------
50Mb support line number.

0800 052 0431

Do not call if not 50Mb as you will be asked to hang up as the is no facility to transfer you to Broadband Support.

----------------------------------------------------------------------------

[Gopher]

Opps I Forgot The previous 3 Engineer Visits and 1 Network Engineer then 3 more Engineer visits and 1 new Modem

and is that number diff from 151 BB support then 50 Mb support and then 2 nd Level?

[moroboshi]

Sounds like you've had a rough time, but I'm afraid I have you beaten. I've had an unreliable connection for 8 months now, with speeds usually dropping to around thr 150kbits level in the evenings. For the past 7 weeks it's been down roughly 50% of that time, with stretches of entire weeks with no access. I've had on average 3 tech visits per week, and the issues are still not fixed.

Do I get a prize? (perhaps one for being so stupid to not unsubscribe to VM?)

[Peter_]

Opps I Forgot The previous 3 Engineer Visits and 1 Network Engineer then 3 more Engineer visits and 1 new Modem

and is that number diff from 151 BB support then 50 Mb support and then 2 nd Level?
Agents on the 151 number cannot deal with 50Mb calls as they have to transfer you to the 0800 number who are 50Mb trained agents.

2nd line are still separate and the is no direct number for them.

[caph]

Sounds like you've had a rough time, but I'm afraid I have you beaten. I've had an unreliable connection for 8 months now, with speeds usually dropping to around thr 150kbits level in the evenings. For the past 7 weeks it's been down roughly 50% of that time, with stretches of entire weeks with no access. I've had on average 3 tech visits per week, and the issues are still not fixed.

Do I get a prize? (perhaps one for being so stupid to not unsubscribe to VM?)

I can't beat that, but I can get close. As a 20Mb customer I've been getting speeds between 100Kb and 4Mb for about 8 months, averaging about 2Mb overall. Currently running at just over 1Mb. I've had 4 engineer visits. I've had no downtime though so you win the prize. I take it they've been refusing to fix your problem and telling you to wait for the 50Mb rollout?

Give em hell Gopher!

[moroboshi]

I can't beat that, but I can get close. As a 20Mb customer I've been getting speeds between 100Kb and 4Mb for about 8 months, averaging about 2Mb overall. Currently running at just over 1Mb. I've had 4 engineer visits. I've had no downtime though so you win the prize. I take it they've been refusing to fix your problem and telling you to wait for the 50Mb rollout?

Give em hell Gopher!

Oh I've had every excuse imaginable. The list includes:

- it's an issue at the head end
- it's an issue at the cabinet
- there is a faulty amp
- your area is has 'capacity issues'
- your splitter has oxidised
- your cabling needs replacing
- your modem is faulty (I'm on my 3rd modem in 6 months!)
- you must have a dodgy connection somewhere
- there is noise on the line
- we have no idea what the problem is

and..

- your area is being upgraded to 50mbit.

My area is indeed now 50mbit enabled and since then it has been running better. It's now up about 50% of the time and speeds range from about 1-2mbit at peak, to the full 10mbit off peak.