From 10mb to 1mb

[AdamA]

Hello everyone i am getting very slow speeds and sometimes no connection at all.

Only way i can get back online to to reboot my modem and router, i have tried connecting to the internet straight through the modem but its exactly the same.

I am in Nottingham and i was an NTL customer, i have on NTL Home 200 modem.

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 4.2 dBmV
Downstream SNR : 29.5 dB

Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI

Upstream Channel ID : 3
Upstream Transmit Power Level : 46.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 34000000 Hz
Upstream Mini-Slot Size : 2

Hope i included everything i needed to.

Thanks Adam

[Peter_]

Your power levels are fine so you willneed to call Tech Support a s the issue must be elsewhere causing your speed problem.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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[AdamA]

Just to follow up. I called support they ran my through the normal stuff like rebooting the modem and getting me to remove the coaxial cable from the back of the modem.

Then he got me to look under the support tab in properties of the local area connection, the modem was giving me an IP address of 192.168.1.149.

He got me to reboot the modem another two times but it was still the same and i could not access the internet, so they are sending me a new modem!

I just hope they are right in their diagnosis, after i had put the phone down i rebooted the modem once more and i got an IP beginning in 81 (i think) and could get on the internet but at a very slow speed.

Adam A

[moaningmags]

192.168.1.149 is not an ip address given by any VM modems.

Your Downstream SNR : 29.5 dB is either borderline or too low, this will cause slow speeds and intermittent connection.
Replacing the modem may correct this issue but if it doesn't you'll need a tech visit.

[AdamA]

Thanks for the speedy reply, i hope its the modem.

I will keep you updated.

Adam A

[AdamA]

Got my new modem to day and while i was on the phone they upgraded me to 20mb and knocked £5 off my bill. Anyway its working a treat now but i wont hold my breath just yet.

Thanks for all your help.

Adam

[AdamA]

Here are my power signal levels with the new modem.

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.7 dBmV
Downstream SNR : 39.5 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.0 dBmV
Upstream Mini-Slot Size : 2

[fatassmichael]

Much better levels there, lets hope the new modem solves your issues.

[OCZedd]

Got my new modem to day and while i was on the phone they upgraded me to 20mb and knocked £5 off my bill. Anyway its working a treat now but i wont hold my breath just yet.

Thanks for all your help.

Adam
That looks good now. Btw how did you manage to get upgraded for free?

[AdamA]

I called the wrong number to start with and the lady on the phone said do you know you are entitled to be upgraded to the XL package and it will reduce you bill by £5!

Yes please.