PatrickMaggs
06-06-2009, 15:27
Wednesday, Thursday, Friday no Internet tv or phone AGAIN.
It happens perhaps 4 times a year
I was to have received a call on my mobile on Friday, no-one did.
Instead a call to my home to tell me all was fixed. It wasn't. And cancelling the technician for Saturday. More time hanging listening to bad musac, an I manage to get another technician
Saturday- he arrived and says the external junction box is too high to reach. Which is what every technician for the last 5 years has said. How kind of Virgin to ensure that every trip is a novelty for every technician by failing to take any record of earlier visits
So now a senior techie will come. Except he calls to say he won't. No explanation, he's just not coming
More musac. Someone might come next week. Musac on the I'm cancelling my contract' line, and someone will call me back. At some point. When they can. No-one can say when.
Over £60 a month for this?
It happens perhaps 4 times a year
I was to have received a call on my mobile on Friday, no-one did.
Instead a call to my home to tell me all was fixed. It wasn't. And cancelling the technician for Saturday. More time hanging listening to bad musac, an I manage to get another technician
Saturday- he arrived and says the external junction box is too high to reach. Which is what every technician for the last 5 years has said. How kind of Virgin to ensure that every trip is a novelty for every technician by failing to take any record of earlier visits
So now a senior techie will come. Except he calls to say he won't. No explanation, he's just not coming
More musac. Someone might come next week. Musac on the I'm cancelling my contract' line, and someone will call me back. At some point. When they can. No-one can say when.
Over £60 a month for this?