Intermittent connection

[kaydee]

My VM connection cuts off 10's of times a day, some times every minute, however other times it'll be fine for hours.

Had the tech out and he said there was no problem, but he replaced the modem any way. I've also tried two different wireless routers.

The operational lights on the modem stay active, even when I can't browse, I can still access the wifi routers settings page and the cable modem config page, so I know the network is fine at my end. One thing I have noticed is windows vistas network status changes from 'Access: Local and Internet' to 'Access: Local'. When it cuts off the desktop pc running windows xp connected via ethernet to the router also has the same issues.

Help!

I took the following info from the modem when I COULDN'T access the internet:

http://i126.photobucket.com/albums/p86/kaydee_is/Status.jpg
http://i126.photobucket.com/albums/p86/kaydee_is/Downstream.jpg
http://i126.photobucket.com/albums/p86/kaydee_is/Upstream.jpg
http://i126.photobucket.com/albums/p86/kaydee_is/UpstreamBurst.jpg

[moaningmags]

Your upstream power level is too high and will be causing your problems. You need a technician to resolve this for you.

[kaydee]

Your upstream power level is too high and will be causing your problems. You need a technician to resolve this for you.

A technician over the phone or to call out? The people over the phone insist there is no problem as did the tech that called out. It annoys me as it's been like this for months and they keep saying there are no problems. :rolleyes:

[Peter_]

A technician over the phone or to call out? The people over the phone insist there is no problem as did the tech that called out. It annoys me as it's been like this for months and they keep saying there are no problems. :rolleyes:
You need a technician visit to adjust the power levels

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[kaydee]

Thank you for the help guys. So the upstream power level is at 58.5.dBmV. What is the safe range?

[Peter_]

Thank you for the help guys. So the upstream power level is at 58.5.dBmV. What is the safe range?
This link is a good indicator, but if you spoke to me or Mags we would both send a technician out.

http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html

[chickendippers]

If you're not getting any luck on the phone, I highly recommend posting your signal levels on the virginmedia.support.broadband.cable newsgroup: http://www.virginmedia.com/help/cable/newsgroups/

They'll have an engineer booked in no time if there is a problem.

[kaydee]

Yesterday VM said they fixed a problem in the area - I'm still having serious intermittent issues.

I spoke to a lady from VM on the phone last night who confirmed (while I was constantly going on and offline in terms of being able to use the internet at the time) I was connected but that with the amount of interference on the line that it was quite clear why I was intermittently not able to use the internet. She arranged for a tech to visit.

Today they sent out a tech that said it was working fine (yes it was at the time, despite me telling him it is intermittent and mostly later in the evening/night time). He was unwilling to listen to me and said there was no problem with the service.

This is the second home call out (not to mention area call outs) and I'm really losing my cool. Where do I stand?