Is this a joke?

[dcclanuk]

Internet stops working, so reboot modem and router, and now I am back on 2mb!

So I was upgraded from 2mb to 10mb for a week or so, and they decide to downgrade me again? Someone please explain this..............


My connection:
cpc*-finc**-*-*-cust***.*-*.cable.virginmedia.com

:mad:

Not happy to say the least!

P.S. the config has changed to the 2mb one!

---------- Post added at 10:49 ---------- Previous post was at 10:45 ----------

Account says: Broadband package: 10Mb M

[Agent47]

it is a joke, VM are one big joke.

[NoKnowledge]

What does the speed test say?

[dcclanuk]

What does the speed test say?

2mb. Account says 10mb M, I was upgraded to 10mb, now everything is back to 2mb, config file, speed tests, netmeter suggests peak of 266KB/s......... argh, will do another reboot later to see if it fixes the problem, cannot do it now coz someone using the internet:mad:

---------- Post added at 12:09 ---------- Previous post was at 11:41 ----------

Rebooted, still 2mb :erm:

[joglynne]

2mb. Account says 10mb M, I was upgraded to 10mb, now everything is back to 2mb, config file, speed tests, netmeter suggests peak of 266KB/s......... argh, will do another reboot later to see if it fixes the problem, cannot do it now coz someone using the internet:mad:

---------- Post added at 12:09 ---------- Previous post was at 11:41 ----------

Rebooted, still 2mb :erm:

Have you considered posting your problem on the VM newsgroups they are UK based and should be there till 10pm?

[Stuart]

it is a joke, VM are one big joke.

A typically helpful reply from you..

2mb. Account says 10mb M, I was upgraded to 10mb, now everything is back to 2mb, config file, speed tests, netmeter suggests peak of 266KB/s......... argh, will do another reboot later to see if it fixes the problem, cannot do it now coz someone using the internet:mad:

---------- Post added at 12:09 ---------- Previous post was at 11:41 ----------

Rebooted, still 2mb :erm:

I'd suggest you call customer services.

[Peter_]

Call Tech Support now and they will check your account.

[dannybear]

it is a joke, VM are one big joke.

Nothing new there lol

[dcclanuk]

Have you considered posting your problem on the VM newsgroups they are UK based and should be there till 10pm?

Never used them! Finish exams tomorrow, and I doubt this will be sorted out by then, so will figure out how to use them after exams lol

A typically helpful reply from you..



I'd suggest you call customer services.

I am scared of calling CS as they might put me on BB L and then be unable to put me back on BB M. Will sort it out in a few days hopefully!

[Peter_]

I am scared of calling CS as they might put me on BB L and then be unable to put me back on BB M. Will sort it out in a few days hopefully!
They are their to help and Tech Support cannot change your package as we do not have that access to systems only Customer Services can do that.

[Safeman]

mine was playing up yesterday working so far fingers crossed

[dcclanuk]

A typically helpful reply from you..



I'd suggest you call customer services.

Called customer services, then got transferred through to Tech Support.

First tried to determine if I was actually meant to be upgraded to 10mb in the first place:erm: But then my account showed it as 10MB M, so he said YES i should be.

The problem? There was no config file on my modem lol. I said I could see it at my end, and he said that is rubbish whatever u are seeing, coz u dont actually have a config file lol...

Anyway, a 20 min or so phonecall later, all sorted, back on 10mb M :dozey:

For the real techies, what he did was take my modem OFF the system, then put it back on so that i got a config file, and then it slowly came back to life :dozey:;)