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View Full Version : T-Mobile finally does it

Russ
09-04-2009, 11:03
...and arranged to have a foreign callcenter :grind:

I can't wait to get through to someone with a fake American accent...

http://news.bbc.co.uk/1/hi/scotland/tayside_and_central/7991496.stm
DRZ400
09-04-2009, 11:59
T-Mobile are outsourcing EVERYTHING with the goal of being a virtual operator like Virgin Media.
STONEISLAND
09-04-2009, 12:09
Becoming a bit of a joke now!! We should do our best and boycott the companies that use cheep labour abroad. It’s the 500 staff that lose there jobs as well.
Peter_
09-04-2009, 19:21
...and arranged to have a foreign callcenter :grind:

I can't wait to get through to someone with a fake American accent...

http://news.bbc.co.uk/1/hi/scotland/tayside_and_central/7991496.stm
This is just a further development as per this thread http://www.cableforum.co.uk/board/10/33647960-virgin-media-off-shore-call-centres.html

T-Mobile are the backbone of Virgin Mobile as well.
Russ
09-04-2009, 19:33
It isn't anything to do with that - Tmobile makes its own decisions independently of VM.
Peter_
09-04-2009, 19:35
It isn't anything to do with that - Tmobile makes its own decisions independently of VM.
Well its just on a similar theme and probably the same call centre.
moaningmags
09-04-2009, 19:37
That's quite a supposition.
Peter_
09-04-2009, 19:44
That's quite a supposition.
Maybe it is me being suspicious but would be interesting to know who is dealing with both the T- Mobile contract and the Virgin contract.
Hom3r
09-04-2009, 20:02
Thats why I'm out of a job as it's being transfered to Belgium :(
Lord Nikon
10-04-2009, 06:25
Conversely I was told by an orange CSR that the Orange callcenters are being brought back into the UK, certainly I haven't had an overseas operator for quite some time now when I phone in.
m419
12-04-2009, 00:48
Forget it,Orange are going to continue using foreign call centres for Pay As You Go.

Maybe Virgin Media should quit using T-Mobile and start leasing someone elses network. I know, what about 3! Then Virgin would have better 3G services to offer.
Nidge
12-04-2009, 10:17
O2 will be the next ones to outsource their operations to an overseas call centre. Some job losses are already being discussed for the Leeds and Norwich centres.