skwish
02-02-2009, 21:26
Hi all
Just wondering if anyone on here can be more helpful than VM's technical support.
Basicly I upgraded from 20mb to the 50mb connection last wednesday.
20mb was great btw, never had any problems (may possbly going back to it soon!)
From the get go i should have known i was in for trouble. When the technician installed the modem etc and done whatever checks he needed to he couldnt figure out why all the speedtests he did never got above 33mb.....but came to the conclusion it was 4pm, must be just peak time traffic and would be fine in an hour or so.....
Well it wasnt, and unfortunatly i still never get above 35mb, ive tried various speed tests, downloading from sites suggested on here, tucows, filehippo....they all start off great 4+ but quickly slow down to 1.5 or less for the majority of the download.
Ive spoken to VM technical staff 3 or 4 times since the install....all ran the same tests, all with the same results, all passing the buck and getting someone 'qualified' to ring me back......
Then today a technician came out and before he'd even steped foot into the house he informed me there wasnt any point him being here as it was a speed issue, not a connection issue and there was nothing he could do besides check the line, which he did then left after 2 mins telling me to phone technical support.....and the circle begins again lol
Now im being told it may be a network card issue and someone will be calling me in the morning to run a diagnostics test.....so before they try and fob me off again, could someone with a wee bit more technical knowlege on these matters tell me if this card ---> http://www.asus.com/products.aspx?l1=4&l2=47&l3=160&l4=0&model=1995&modelmenu=2
is what could be the problem.
and just some other info incase anyone may have any other ideas....this is the specs of my pc as far as im aware
AMD athlon 64 X2 Duel Core Processor 4200+ 2.2GHz and 2gig of ram, XP Pro service pack 2.
Also the op installing the 50mb downloaded and installed the tcp/ip optimizer (which is usually what VM's tech team asks me first haha)
rant over 8o)
Just wondering if anyone on here can be more helpful than VM's technical support.
Basicly I upgraded from 20mb to the 50mb connection last wednesday.
20mb was great btw, never had any problems (may possbly going back to it soon!)
From the get go i should have known i was in for trouble. When the technician installed the modem etc and done whatever checks he needed to he couldnt figure out why all the speedtests he did never got above 33mb.....but came to the conclusion it was 4pm, must be just peak time traffic and would be fine in an hour or so.....
Well it wasnt, and unfortunatly i still never get above 35mb, ive tried various speed tests, downloading from sites suggested on here, tucows, filehippo....they all start off great 4+ but quickly slow down to 1.5 or less for the majority of the download.
Ive spoken to VM technical staff 3 or 4 times since the install....all ran the same tests, all with the same results, all passing the buck and getting someone 'qualified' to ring me back......
Then today a technician came out and before he'd even steped foot into the house he informed me there wasnt any point him being here as it was a speed issue, not a connection issue and there was nothing he could do besides check the line, which he did then left after 2 mins telling me to phone technical support.....and the circle begins again lol
Now im being told it may be a network card issue and someone will be calling me in the morning to run a diagnostics test.....so before they try and fob me off again, could someone with a wee bit more technical knowlege on these matters tell me if this card ---> http://www.asus.com/products.aspx?l1=4&l2=47&l3=160&l4=0&model=1995&modelmenu=2
is what could be the problem.
and just some other info incase anyone may have any other ideas....this is the specs of my pc as far as im aware
AMD athlon 64 X2 Duel Core Processor 4200+ 2.2GHz and 2gig of ram, XP Pro service pack 2.
Also the op installing the 50mb downloaded and installed the tcp/ip optimizer (which is usually what VM's tech team asks me first haha)
rant over 8o)