PDA

View Full Version : Contact information required:


Milambar
01-02-2009, 21:41
How would I contact VM regarding this:



I obtained that error while trying to reset my broadband extras password on page: http://www.virginmedia.com/help/passwordissues_ntl.php?category=portal&app=lostpasswd by clicking the link marked "Selfcare".

I suspect that this would fall outside of the Indian's script, so calling customer services would be nigh-on irrelevant.

BenMcr
01-02-2009, 21:42
It is something they are aware of, but I shall mention it again

go to http://selfcare.virginmedia.com instead.

The only reason it happens is that the security certificate is for the Virgin domain, and you are accessing selfcare via blueyonder.co.uk over https.

If you type in http://selfcare.blueyonder.co.uk, it automatically redirects to http://selfcare.virginmedia.com. httpS won't allow a redirect AFAIK

Milambar
01-02-2009, 21:46
Thank you for the alternative link, works perfectly.