Unstable Connection

[Insanor]

Hello guys, my friend has an unstable connection. I am wondering if anyone can see a problem with the information from his modem:

Downstream Lock : Locked
Downstream Channel Id : 36
Downstream Frequency : 298750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -1.0 dBmV
Downstream SNR : 37.5 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 45808000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.0 dBmV
Upstream Mini-Slot Size : 2

[Peter_]

That looks quite normal, is he on a router and if so has he tried a direct connection to the modem.

[Insanor]

He is connecting using the router that Virgin supplied to him, I will ask him to try a direct connection to his modem.

[Peter_]

He is connecting using the router that Virgin supplied to him, I will ask him to try a direct connection to his modem.
The only other option would be to call them and check if the is any issues on his uBR such as SNR problems.