View Full Version : Help Please
It all started about a week ago , whilst surfing the net i lost connection .
i rang Virgin they gave me the usual patter and after a while the lights on my modem did come on but my browser still wouldnt connect to the net .
I think it was due to installing service pack 3 .
Last night i plugged in my other pc to the router/ modem and i coudl connect ( so its defintley the pc ) the only difference i could see is that the new pc has a DNS ip address whilst my doesnt .
All my settings are obtain automaticaly which is axs it should be
also my network connect says : Assigned by DHCP and all the ip address are that of my router .
Last night i tried but to still no avail the browsers still failed i couldnt ping a ip for google nor could i ping the domain name.
Then all of a sudden "steam" chat connected also windows update and NOD32 . MSN , Web browsers still wont connect.
If you need any more info let me know
Could be redirection malware...
LondonRoad
15-01-2009, 10:24
Try using opendns.com settings. It sounds like name resolving isn't working if other networking operations are OK.
Try pinging 212.58.224.138
moaningmags
15-01-2009, 12:27
I had a customer last night who could browse fine then couldn't. ipconfig /all showed her dns servers set to 4.2.2.2 nd 4.2.2.1
Set them to obtain auto and browsing resumed. The customer had never seen the numbers before and no idea how they got there, so I advised anti-virus and spyware scans as something had to have changed the settings.
thanks for the replys
CAn DO
see network
connect to steam chat
CAnt do
connect to net via browser
Cant ping google domain
cant ping goolge IP
cant route the net to computers on the network
cant connect to msn ( which seems weird as i thought steam chat would be in the same boat as MSN but its not )
Stabhappy
15-01-2009, 12:55
that's the level 3 DNS. Customer probably had someone else set up the connection and was unaware.
tinit, so what happens when you ping googles IP? does it timeout? and when you try ping google.co.uk does it timeout or do you get 'could not find host'? If it's the latter what does nslookup google.co.uk give you?
Try tracert 212.58.224.138 (the bbc) or a trace to the google IP you are using.
When i ping google ip it times out and when i ping the domain it says cant find host
nslookup google.co.uk - is that i command i need to type in the cmd screen ?
im not at home to do it but will update yous with waht happens tonight .
----------------------
The only thing i can tell taht differs between my pc that doesnt connect and another one tht does is even though they both have automatic seetings marked in the TCP IP properties , the one that works seems to have an ip range in the DNS section . i will try to clarify if that makes no sense . i have put the range into my pc but still doesnt work
chickendippers
15-01-2009, 13:59
nslookup google.co.uk - is that i command i need to type in the cmd screen ?
Yes, type it at the command prompt.
just off the brief description has anyone got any solid ideas or heard of this before , i must say virgin refuse to help me they say u have net signal contact yur pc vendor ( dell ) :P
moaningmags
15-01-2009, 15:50
If you have Windows XP Service Pack 2 or 3
Go to the black window type netsh winsock reset
press enter, should get message telling you to reboot,
reboot comp and try again.
Still waiting to see what happens when you run nslookup google.co.uk in a command prompt window.
i will post update at about 6 when i have the chance to try it , thanks again for all the help
If you have Windows XP Service Pack 2 or 3
Go to the black window type netsh winsock reset
press enter, should get message telling you to reboot,
reboot comp and try again.
didnt work
nslookup google.co.uk
didnt work said alot of things , cant find host etc
moaningmags
15-01-2009, 21:13
Still in the black window do an ipconfig /all
what are your dns servers?
my dns server ip is the same as my router ip address
So in the black command prompt type nslookup bbc.co.uk and paste the result here.
LondonRoad
15-01-2009, 21:34
Did you try to ping or tracert the IP address (e.g. 212.58.224.138) rather than the name?
moaningmags
15-01-2009, 21:40
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Mum>nslookup bbc.co.uk
Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
Name: bbc.co.uk
Address: 212.58.224.138
The above is good, what do you have tinit?
DNS request timed out.
timeout was 2 seconds
Cant find servername for addres 192.168.0.1: timed out
default servers are not available
server: Unkown
address : 192.168.0.1
DNS request timed out.
timeout was 2 seconds
DNS request timed out.
timeout was 2 seconds
request to unknown timed out
So can you ping the router?
---------- Post added at 21:49 ---------- Previous post was at 21:47 ----------
And could you also try nslookup bbc.co.uk 194.168.4.100
Do you have the same problems if you boot in safe mode (F8 during boot - sorry if I'm teaching my granny to suck eggs)?
i can ping router fine ,
nslookup bbc.co.uk 194.168.4.100
comes back same as before but with this ip 194.168.4.100
---------- Post added at 22:01 ---------- Previous post was at 22:01 ----------
yes same goes for safe mode
---------- Post added at 22:02 ---------- Previous post was at 22:01 ----------
when i do a ipconfig /all or look at network connection details
192.168.0.1 ( my router ip ) is in as dns server dhcp server and default gateway is this corect ? coz when i do it on this pc it isnt the case on this pc the dns server is differnt to the rest , it has an 85 address
OK in that case either something is blocking your DNS requests in which case it is most likely a firewall issue, or you DNS is just broke. Most likely the former, especially since pinging IP addresses is also failing.
Then again I wouldn't rule out the router - I had a similar issue on one PC I could ping anything OK but couldn't get any web pages, three other machines (all four wired) worked ok - it's this machine obviously, I thought to myself and spent hours trying to find out what to no avail. Resetting the router (using the reset button on the back) fixed it.
---------- Post added at 22:12 ---------- Previous post was at 22:10 ----------
192.168.0.1 ( my router ip ) is in as dns server dhcp server and default gateway is this corect ? coz when i do it on this pc it isnt the case
That wasn't there when I started typing!!!
That is correct and is "this" PC the one that isn't working or the one that is cos you are posting from it?
i have NOD32 disabled , windows firwewall off . yet cant be the router as this pc is in it for now so i can access the net .
:(i noticed in the advanced settings of TCP IP this machine has use automatic selcted as does my other one but under DNS advance setting this one has the ip address tht show up in ipconfig all , where as the other machine doesnt have any settings and shows up as the routers ip address . ( both say use automatic settings )
I think you need to set the advanced settings to whatever the other one has - don't use windows so don't ask me how to do this - fell free to do it here though, just don't expect me to reply. :)
That should solve the DNS issue but the non pinging of IP addresses is still worrying.
yet cant be the router as this pc is in it for now so i can access the net .
You didn't actually read what I said. 4 PCs 1 router 3 worked 1 didn't. reset router fixed it.
the pc im using now doesnt have the dns as my router it has a 2 address dont know where they came from . i unplug the router and put it in my pc and the dns ip is the routers
---------- Post added at 22:32 ---------- Previous post was at 22:31 ----------
will give it a go :) last msg was a bit late by me :P
---------- Post added at 22:38 ---------- Previous post was at 22:32 ----------
i have put the dns ip of this pc into the other one and still nothing :( BAH
Come to think of it if nslookup fails when specifying the server then what I said before holds.
Worth a go, ina command promt type::
ipconfig /flushdns
netsh int ip reset ip.txt
netsh winsock reset
Actually the first one might do it - try it first, the others require a reboot.
Mags suggested the third one, don't know if you tried it though.
Done all them before will give it ago again but :(
going to bed now unless it works then i will post results in 5 mins , otherwise can you have a rack of your brain still :P
again thanks for all the help so far
No problem, and goodnight.
Yeah them commands didnt work :( still getting no browser connection .
There has got to be a setting that is wrong somewhere , as steam chat works but nothing else : (
its very stressful
is there away to sort of reset/reinstall the network connections section ( i duno )
General Maximus
16-01-2009, 09:47
I haven't bothered reading through all the previous posts but if you think it is a settings problem and you know when the problem started, try doing a system restore and knock your pc back a couple of days.
kpanchev
16-01-2009, 10:03
Can you post the DNS ip address that starts with 85? It looks like a DNS hijack that you may have.
the DNS ip that is 85 is on the machine that works so thats not the case .
the DNS ip that is 85 is on the machine that works so thats not the case .
http://forum.notebookreview.com/showthread.php?t=338757
I'm still suspicious and thinking malware..
Try a google for 'dns 85 virus'
thanks for that i will do , bvut at the mo tht is the littlest orf my problems the main one is i cant connect to the net yet steam chat can so this proves to me that there is something going wrong with a setting i neeeed help
:dunce::mad:
I had a problem with my router sometime ago,ntl at the time changed the IP address and it screwed over my router. took me a week to figure out I had a reset button on the router and after holding it down for 30 seconds all the lights flashed and not sure what it does, resets everything I think.
But it worked fine. since then its happend the odd time and each time I just do the same thing and its ok then.
I assume you have tried connecting to the net direct from the modem its self rather than the router?
Well it would appear that steeam chat connects to an IP rather than domain, which is slightly odd, or possibly does it's own dns cacheing.
Out of interest could you post the output from:
tracert 194.168.4.100
tracert 212.58.224.138
Either way, I'd try direct to the modem (remember to reboot it) If that works OK reset the modem, if not a system restore is in order.
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