caerphoto
25-12-2008, 21:33
Hello! Starting around Sunday 21st, I've been getting a very problematic connection. I did a ping -t google.com and left it for a bit. After 124 pings it reported 18% packet loss, and looking through the output it seems to happen at random. Tracert shows the same thing - random dropping of packets.
On top of this I am getting very slow download speeds - I've seen nothing higher than 30K/s since the problems started, and web pages often fail to load completely.
I gather from the other threads in this forum that I'm not alone in having connection difficulties, and indeed VM's support page shows they're aware of the problem. Thing is, that was last updated on the 19th! Ok, the relevant staff could be off for Christmas, but still. Someone also mentioned the problems might not get fixed until the new year, too. :td:
Another thing I'm a little concerned about is my modem. It's a Motorla Surfboard that we've had for years. I had a look in the thread about power levels, and wondered if these results the modem's web interface is showing are something to be worried about:
SNR: 30dB
Power level: -9 dBmV (47 dBmV upstream)
One other thing is that in the log, all entries before 081223184543 have ***** as their timestamp. Is that normal? The entry before that one says "CM Cert Upgrade Enabled. Initiate via SNMP", and the one after says "Retrieved Time....... SUCCESS".
I am in Liverpool, in the L9 area, formerly a Telewest customer.
On top of this I am getting very slow download speeds - I've seen nothing higher than 30K/s since the problems started, and web pages often fail to load completely.
I gather from the other threads in this forum that I'm not alone in having connection difficulties, and indeed VM's support page shows they're aware of the problem. Thing is, that was last updated on the 19th! Ok, the relevant staff could be off for Christmas, but still. Someone also mentioned the problems might not get fixed until the new year, too. :td:
Another thing I'm a little concerned about is my modem. It's a Motorla Surfboard that we've had for years. I had a look in the thread about power levels, and wondered if these results the modem's web interface is showing are something to be worried about:
SNR: 30dB
Power level: -9 dBmV (47 dBmV upstream)
One other thing is that in the log, all entries before 081223184543 have ***** as their timestamp. Is that normal? The entry before that one says "CM Cert Upgrade Enabled. Initiate via SNMP", and the one after says "Retrieved Time....... SUCCESS".
I am in Liverpool, in the L9 area, formerly a Telewest customer.