View Full Version : Bloody "Sky" Engineers
LSainsbury
17-10-2008, 11:10
Hi,
We've just had Sky out to our Sky+ box again for the 2nd time in a week...
The Sky "engineer" (contractor who works for CustomTV) and moved the alignment of our dish and now we can only get London channels where we should have Meridian etc...
He's now buggered of because my other half threw him out becuase he claimed he could not fix it, even though it was working with the correct channels 10 mins before.
Is this an alignment issue or is it just a case of putting the correct channels back into the correct channel numbers - i.e. 1 BBC South, 3 ITV Meridian etc.
Cheers
Lee
Nothing to do with alignment
The localization is screwed up in your STB settings. This is nothing to do with the alignment of the dish. Sadly I haven't a scooby how to localize your ITV/BBC region in a Sky box. It's got to be either in the engineer menu, or possibly Sky do it by hitting your card ... I'd have a snoop around the engineer menu and see what you can find.
I think the local channels is set within the box, probably by an engineers menu or via your subscription...
[edit] LOL, Chris beat me to it :) [edit]
LSainsbury
17-10-2008, 11:25
Yep - you are all correct - she's already been on the phone to Sky and it's the localization settings - we have to wait 2 mins > 4hrs for the update to come through.
So why didn't the Muppet "Sky Engineer" do this for us?? Idiots....
MoodySuzie
30-11-2008, 13:13
tried to get sky several times, but they say due to health and safety they will not go up so far, had my trees cut down now, but still waiting for a refund from them for the installation 3 months on, really ****ed me off, cant get cable here either, just have freeview box though it aint bad would like abit more choice
tried to get sky several times, but they say due to health and safety they will not go up so far, had my trees cut down now, but still waiting for a refund from them for the installation 3 months on, really ****ed me off, cant get cable here either, just have freeview box though it aint bad would like abit more choice
I had the same problem Suzie - elf'n'safety means Sky have to send an 'at height' install team (two man instead of solo) if your dish needs to go more than abut 6 ft off the ground. Our dish had to go on the chimney because it's the only part of the house that's brick. The rest is wood and not ideal for bolting a dish into.
They cancelled the install on me three times as well. And because they have so few at-height teams, getting another install date can be frustrating. However after the third time, I insisted on talking to someone senior at the Sky callcentre and he advised me to cancel my order, that I had placed directly with Sky, and instead order it through an independent, sky-approved installer. Independent installers are not obliged to follow Sky's policy on at-height installs. I found a local company and ordered Sky through them, and had the installer out and job done in under a fortnight.
Not that I'd recommend Sky to anyone though; we cancelled it after a couple of years and now just use the dish to get free satellite channels. We watched far too little of the subscription channels for it to be worthwhile. If you want digital TV and you're worried about Freeview reception, then have a look at Freesat. Again, to avoid fussy installers I'd steer clear of the main retailers and find a local, independent satellite installer. This website will tell you who the Freesat-approved installers are in your area:
http://myiss.co.uk/eurosat/listing.php
How much was the at-height install?
It's only Sky that considered it 'at height'. To the local company that came out to us it was just another job.
I can't exactly remember what the deal was now - it was 4 years ago. However Sky themselves were doing free install, free dish and free box at the time, and I don't remember the company we went with being very different. I think it was all free provided we took Sky's top package for 3 months.
MoodySuzie
01-12-2008, 15:57
Thanks for that Chris, got a number straight away :D
Remember, that site catalogues Freesat-approved installers. They are not all necessarily Sky installers as well. You will need to check with the company what they are able to supply you with if you're dead set on having Sky's subscription-based service.
Although as I said, personally I wouldn't bother with Sky, just go and get a Freesat installation and never worry about paying for channels you won't watch anyway. ;)
MoodySuzie
01-12-2008, 17:43
Mainly for my lad, as least then he can have it in his room, already got some quotes £49 for Sky+ no installation fee another one wanted £160.
Hi,
We've just had Sky out to our Sky+ box again for the 2nd time in a week...
The Sky "engineer" (contractor who works for CustomTV) and moved the alignment of our dish and now we can only get London channels where we should have Meridian etc...
He's now buggered of because my other half threw him out becuase he claimed he could not fix it, even though it was working with the correct channels 10 mins before.
Is this an alignment issue or is it just a case of putting the correct channels back into the correct channel numbers - i.e. 1 BBC South, 3 ITV Meridian etc.
Cheers
Lee
You dont get all this hassle with Virgin Media, perhaps you might find them better? If your with Sky for the Sky channels, then they are now available on Virgin Media, alternatively, Tiscali TV maybe available in your area, BT line needed for Tiscali and BT Vision.
MoodySuzie
02-12-2008, 14:54
Wouldnt get Bt Vision as it takes some of your bandwith for it so it gives you less for your internet.
LSainsbury
02-12-2008, 19:56
You dont get all this hassle with Virgin Media, perhaps you might find them better?
After reading some of the threads on here? They are all as bad as each other.
And I would need to be in a VM cabled area to get VM services.
If your with Sky for the Sky channels, then they are now available on Virgin Media...
Only just returned though...
...alternatively, Tiscali TV maybe available in your area, BT line needed for Tiscali and BT Vision.
Tiscalli? I'd rather chop of my left ear before I'd return to some of their "services...
I suggest you go lookup my thread regarding my Tiscali "experience"...
IPTV consumes lots of bandwidth and is still not a viable option until the ISPs in the UK remove their stupid limits - which won't happen any time soon.
Chrysalis
03-12-2008, 17:02
I had the same problem Suzie - elf'n'safety means Sky have to send an 'at height' install team (two man instead of solo) if your dish needs to go more than abut 6 ft off the ground. Our dish had to go on the chimney because it's the only part of the house that's brick. The rest is wood and not ideal for bolting a dish into.
They cancelled the install on me three times as well. And because they have so few at-height teams, getting another install date can be frustrating. However after the third time, I insisted on talking to someone senior at the Sky callcentre and he advised me to cancel my order, that I had placed directly with Sky, and instead order it through an independent, sky-approved installer. Independent installers are not obliged to follow Sky's policy on at-height installs. I found a local company and ordered Sky through them, and had the installer out and job done in under a fortnight.
Not that I'd recommend Sky to anyone though; we cancelled it after a couple of years and now just use the dish to get free satellite channels. We watched far too little of the subscription channels for it to be worthwhile. If you want digital TV and you're worried about Freeview reception, then have a look at Freesat. Again, to avoid fussy installers I'd steer clear of the main retailers and find a local, independent satellite installer. This website will tell you who the Freesat-approved installers are in your area:
http://myiss.co.uk/eurosat/listing.php
Sounds like I got lucky.
I ordered sky, originally single guy came, took one look and told me it needs to go on chimney so heights team booked.
They arrive job done and no problem. I think was charged about £40.
Then I ordered sky+ some months later which requires 2nd feed so heights team ordered, when they arrived was power cut taking out entire street and was dark (late evening in december), they waited 20 minutes then went to another job. Fair play to them they came back at 10pm when power was back and finished it off.
After reading some of the threads on here? They are all as bad as each other.
And I would need to be in a VM cabled area to get VM services.
Only just returned though...
Tiscalli? I'd rather chop of my left ear before I'd return to some of their "services...
I suggest you go lookup my thread regarding my Tiscali "experience"...
IPTV consumes lots of bandwidth and is still not a viable option until the ISPs in the UK remove their stupid limits - which won't happen any time soon.
When I say hassle, I meant having to look around for Sky dealers and people who will install equipment and maintain the box, Virgin Media do all this for you at no extra cost.
People always moaning about something, and the exaggerate!
Video on demand might go down for like 2 hours of they're lives and they will be like Virgin are crap ect.....
There is no such thing as a fault free service, but what i've experienced with Sky, they take no responsibility for maintainence or anything,wats the point in paying a subscription!
Its like paying BT line rental and when a fault occurs,its like BT saying 'Well look in the yellow pages and find your own specialist'.
Well dont worry, because i've heard rumours Virgin Media maybe expanding the network over time, there is a post on Cable forum saying 50,000 new homes a year!
I had the same problem Suzie - elf'n'safety means Sky have to send an 'at height' install team (two man instead of solo) if your dish needs to go more than abut 6 ft off the ground. Our dish had to go on the chimney because it's the only part of the house that's brick. The rest is wood and not ideal for bolting a dish into.
They cancelled the install on me three times as well. And because they have so few at-height teams, getting another install date can be frustrating. However after the third time, I insisted on talking to someone senior at the Sky callcentre and he advised me to cancel my order, that I had placed directly with Sky, and instead order it through an independent, sky-approved installer. Independent installers are not obliged to follow Sky's policy on at-height installs. I found a local company and ordered Sky through them, and had the installer out and job done in under a fortnight.
Not that I'd recommend Sky to anyone though; we cancelled it after a couple of years and now just use the dish to get free satellite channels. We watched far too little of the subscription channels for it to be worthwhile. If you want digital TV and you're worried about Freeview reception, then have a look at Freesat. Again, to avoid fussy installers I'd steer clear of the main retailers and find a local, independent satellite installer. This website will tell you who the Freesat-approved installers are in your area:
http://myiss.co.uk/eurosat/listing.php
im a sky engineer myself and i understand ur grievance. i also get a bit annoyed at having to explain health and safety to 7 or 8 customers on a daily basis, but we have to abide by the companys regulations. We are constantly randomly checked on the use of health and safety equipment by our managers and by an external company, if we're caught not using it we get disciplined then sacked if caught again. i do understand why people think h & s is over the top but at the end of the day im not going to risk my job and more importantly my life so somebody can watch t.v.
Arthurgray50@blu
16-09-2012, 22:44
Let me tell you something about Sky and there install, plus how to get local channels.
I have had Sky for approx 10 years, and touch wood never had a serious problem with them (not as much as VM, but that's another story).
Sky engineers will only fit the dish to the ladder at normal ladder height ie up to the first floor, normally takes about an hour, IF they have to put it higher , then it is a TWO MAN job due to health and safety etc.
IF there are any trees or chimneys in the signals way they will move it until they get a signal (happened with me) luckily, the dish was under the warranty or it would have cost money - so get any Sky gear on warranty, doesn't cost much (get it via Sky)
IF you want local channels ie you can tune it in yourself - ie l live in Middlesex but tuned in STV, BTV etc it is that easy, just get the 'signal' and you tune it in that simple.
What ever you do is if you want Sky, order it via Sky. I can praise Sky as l only had a few problems with them and it was sorted out in minutes - not days and weeks like VM.
I would go back to Sky tomorrow, if l could.
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