jayandfoo
29-09-2008, 21:29
Hi all,
Apologies if this message doesn't make sense but am posting from my iphne due to having no Internet connection.
Last thursday we had a power cut and the modem had to be restarted. When we tried to access the Internet, which had worked fine just minutes before, we kept getting taken to the broadband activation page and only a local connection.
Spoke to virgin on the Friday who initially didn't know what the issue was and raised a work order for the IT dept. And I was told it would be sorted in 24 -48 hours.
I left it over the weekend but got home today and still no Internet. Rang virgin again who said I would have the internet back in around 5 days. Does anyone have any idea why this has happened? It's been the final nail in the coffin for us so we have given our 30 days notice today but in the meantime we still have to pay for a service we're not getting and not being advised what the issue is. Is this a known issue or just another bit of bad luck we have had with our service?
Thanks, hayley
Apologies if this message doesn't make sense but am posting from my iphne due to having no Internet connection.
Last thursday we had a power cut and the modem had to be restarted. When we tried to access the Internet, which had worked fine just minutes before, we kept getting taken to the broadband activation page and only a local connection.
Spoke to virgin on the Friday who initially didn't know what the issue was and raised a work order for the IT dept. And I was told it would be sorted in 24 -48 hours.
I left it over the weekend but got home today and still no Internet. Rang virgin again who said I would have the internet back in around 5 days. Does anyone have any idea why this has happened? It's been the final nail in the coffin for us so we have given our 30 days notice today but in the meantime we still have to pay for a service we're not getting and not being advised what the issue is. Is this a known issue or just another bit of bad luck we have had with our service?
Thanks, hayley