Virgin cable speed!

[Libby101]

Hi ev1

I had virgin cable installed on Tuesday. The guy who installed it couldn't get to connect because it was going so slow, so I rang virgin tech & they connected me but I am getting about 35kbps!!!!!!!!! He told me that there was something wrong with my computer & to get someone out to have a look. Great, first encounter with virgin!!!!!

I rang again later that day & the tech guy said he thought my avg was causing the problem & told me to uninstall it, then re-install it again, that didn't work.

Thing is if I leave pc & router off for a few hours I get 9875kbps for about 5 minutes, then it goes down to 76kbps (or something like that), think I'm lucky to even get on the internet with that speed.

I've just come from BT whose speeds were slow but NOT this slow.

Could there be anything wrong with my pc? I have Intel pentium 4 2.80ghz processor, 1gb ram, am running windows xp sp3.

I have done the modem configuration thingy :erm:that I saw on another post.

Downstream Receive Power Level : 2.2 dBmV
Downstream SNR : 40.5 dB

Please can someone help me? I cannot afford to have someone come out to look at my pc. It runs alright, I don't have a problem with the actual comp, it's the flippin internet.

Thanks in anticipation.
Libby

[whydoIneedatech]

Hi ev1

I had virgin cable installed on Tuesday. The guy who installed it couldn't get to connect because it was going so slow, so I rang virgin tech & they connected me but I am getting about 35kbps!!!!!!!!! He told me that there was something wrong with my computer & to get someone out to have a look. Great, first encounter with virgin!!!!!

I rang again later that day & the tech guy said he thought my avg was causing the problem & told me to uninstall it, then re-install it again, that didn't work.

Thing is if I leave pc & router off for a few hours I get 9875kbps for about 5 minutes, then it goes down to 76kbps (or something like that), think I'm lucky to even get on the internet with that speed.

I've just come from BT whose speeds were slow but NOT this slow.

Could there be anything wrong with my pc? I have Intel pentium 4 2.80ghz processor, 1gb ram, am running windows xp sp3.

I have done the modem configuration thingy :erm:that I saw on another post.

Downstream Receive Power Level : 2.2 dBmV
Downstream SNR : 40.5 dB

Please can someone help me? I cannot afford to have someone come out to look at my pc. It runs alright, I don't have a problem with the actual comp, it's the flippin internet.

Thanks in anticipation.
Libby
What is the Upstream power level.

[carl2k2]

I know how you feel m8, I have same problems, on my 2mb service, but my dad has been with ntl/virgin for over 10 years so it just happened recently 2008, it wont be ur PC you could try resetting your router, but Idout it is that, its vm they are doing it, they only do it for 2mb as far as I know, I have 2mb and 10mb in different locations, the 10mb never goes that bad, but the 2mb has gone worse than yours, like max 700bytes/second, cudnt even listen to a track on youtube

[IBangU]

Same here libby as per the other thread...ive changed channel of the router, even changed computer, all to no avail, like the guy above says, cant even listen to a youtube track without waiting 5 mins for it to load first. its insane

[Pedro1]

Try reseting the router when on, not in the config screen but with the small reset button on the underside. Just a thought as its worked in the past for me.

[Libby101]

Hi Pedro

Thanks but there is no reset button on this router/modem.

Libby

---------- Post added at 00:21 ---------- Previous post was at 00:18 ----------

Hi whydoi

Upstream is:
Upstream Frequency : 25800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size : 2

Libby

[Axegrinder]

That upstream level is fine.

Maybe its possible oversubscription on your UBR.

[whydoIneedatech]

Hi Pedro

Thanks but there is no reset button on this router/modem.

Libby

---------- Post added at 00:21 ---------- Previous post was at 00:18 ----------

Hi whydoi

Upstream is:
Upstream Frequency : 25800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size : 2

Libby

Both sets of power levels are spot on the problem must be elsewhere, as Axegrinder said it may be an issue with over subscription on your connection to the uBR in your area.

Are you on XP if so go to start>run>write cmd in the run box and click OK>when the black DOS screen appears write > netstat -an and click enter then look to see if you have any established connections and any listening connections and list the amount on here.

[Kymmy]

Thread title changed to remove DIAL-UP as it's nothing to do with analogue modems

[Libby101]

Hi whydoi

I am not sorted. Sorry for late reply, I have spent 2 days trying to work out how to copy & paste my test result:o::o::o:

Which are here:

Active Connections

Proto Local Address Foreign Address State
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 82.31.*.*:1622 216.239.59.103:80 CLOSE_WAIT
TCP 82.31.*.*:1624 212.42.1.205:80 ESTABLISHED
TCP 82.31.*.*:1627 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1628 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1629 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1630 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1631 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1632 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1633 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1634 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1635 93.188.128.33:80 CLOSE_WAIT
TCP 82.31.*.*:1636 93.188.128.33:80 CLOSE_WAIT
TCP 127.0.0.1:1026 0.0.0.0:0 LISTENING
TCP 127.0.0.1:10025 0.0.0.0:0 LISTENING
TCP 127.0.0.1:10110 0.0.0.0:0 LISTENING
UDP 0.0.0.0:445 *:*
UDP 0.0.0.0:500 *:*
UDP 0.0.0.0:4500 *:*
UDP 82.31.*.*:123 *:*
UDP 127.0.0.1:123 *:*
UDP 127.0.0.1:1028 *:*

Don't know what any of that means, HELP me before I go crazy!!!!!!!:mad::mad::mad:

Thanks

Libby

---------- Post added at 03:58 ---------- Previous post was at 03:21 ----------

Here are my speed test results since I've been on Virgin Cable:

17th September 2008 05:01:03 206 Kbps 187 Kbps
16th September 2008 03:04:46 440 Kbps 37 Kbps
16th September 2008 02:49:50 487 Kbps 260 Kbps
16th September 2008 02:22:36 442 Kbps 505 Kbps
16th September 2008 01:28:50 273 Kbps 112 Kbps
16th September 2008 00:31:07 256 Kbps 1752 Kbps
16th September 2008 00:20:45 186 Kbps 7850 Kbps
16th September 2008 00:17:22 249 Kbps 8249 Kbps
16th September 2008 00:12:07 251 Kbps 6188 Kbps
15th September 2008 06:41:51 198 Kbps 244 Kbps
15th September 2008 04:08:28 243 Kbps 121 Kbps
15th September 2008 01:44:47 259 Kbps 167 Kbps
14th September 2008 23:17:21 255 Kbps 161 Kbps
14th September 2008 23:11:27 242 Kbps 347 Kbps
14th September 2008 22:51:14 203 Kbps 566 Kbps
14th September 2008 22:44:05 255 Kbps 9883 Kbps
14th September 2008 22:29:50 250 Kbps 9861 Kbps
14th September 2008 18:05:42 253 Kbps 547 Kbps
14th September 2008 17:31:31 333 Kbps 9798 Kbps
14th September 2008 06:29:48 216 Kbps 123 Kbps
14th September 2008 04:06:51 268 Kbps 120 Kbps
14th September 2008 02:40:22 205 Kbps 46 Kbps
14th September 2008 01:22:28 224 Kbps 182 Kbps
14th September 2008 00:56:17 251 Kbps 9861 Kbps
14th September 2008 00:48:36 254 Kbps 9857 Kbps
13th September 2008 05:03:10 259 Kbps 353 Kbps
13th September 2008 01:48:06 345 Kbps 746 Kbps
12th September 2008 22:55:49 490 Kbps 9851 Kbps
12th September 2008 00:50:01 339 Kbps 214 Kbps
11th September 2008 23:49:04 441 Kbps 459 Kbps
11th September 2008 23:34:15 441 Kbps 9833 Kbps
11th September 2008 23:26:42 441 Kbps 9853 Kbps
11th September 2008 23:20:20 273 Kbps 9853 Kbps
11th September 2008 03:27:02 335 Kbps 171 Kbps
11th September 2008 02:48:32 439 Kbps 9857 Kbps
11th September 2008 01:42:54 486 Kbps 178 Kbps
11th September 2008 00:32:04 329 Kbps 391 Kbps
11th September 2008 00:27:46 321 Kbps 9851 Kbps
11th September 2008 00:17:32 329 Kbps 300 Kbps
10th September 2008 21:22:55 321 Kbps 747 Kbps
10th September 2008 20:54:58 487 Kbps 561 Kbps
10th September 2008 20:45:13 441 Kbps 9857 Kbps
10th September 2008 20:41:46 442 Kbps 9871 Kbps
9th September 2008 21:26:42 468 Kbps 129 Kbps

What a shambles!! All the high ones like 9871kbps are when I first start up after having closed down for about 10 hours.

I'm gonna cancel it if they don't sort it out.

Libby:mad::mad::mad::mad:

[MOD] Removed personal IP addresses for OP's security - Kymmy

[whydoIneedatech]

Your netstat -an seems a bit inconclusive with all the close waits but not many listening or established connections.

Have you tried running Adaware 2008 link here http://lavasoft.com/products/ad_aware_free.php

or Spybot Search and Destroy link here http://www.safer-networking.org/en/spybotsd/index.html

[lube-o-rific]

I know how it feels to have a slow connection.

I only seem to have had at most 10Mb download speed, even though I paid for the maximum speed for a couple of months.

I downgraded to BB size L from XL when I discovered the even the addition of draft wireless "N" standard equipment doesn't help!

I've got used to the 10Mb again, but I'd still hate to be plagued with this problem when VM upgrades the system to 50Mb and I can't take advantage!

[D.Casey]

Have you tried just using the modem & cutting out the router? - See if it makes any difference?

Also are you wired or wireless to the router/modem?

Can you post a Tracert?

[Libby101]

Hi WhydoI

I have spyeware terminator & a-squared, would downloading 2 more spyware programmes help any? As for the netstat information - I don't know what any of it means anyway. I just have no clue what's wrong with this ****** comp/internet.

LUBE - If you have 10MB connection then I don't understand what your complaint is!!!!!!!!!

D. CASEY - I am using wired connection. I only have a router, no modem! What is Tracert?

Surely somene on this earth must know what is wrong!!!!!!! Today when I started up I got really high speeds for about half an hour, longer than ever before. So what is happening to slow down to 57KBPS??????
AAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGHHHHHHHHHHHH!!!!! !!!!!!!

[whydoIneedatech]

Hi WhydoI

I have spyeware terminator & a-squared, would downloading 2 more spyware programmes help any? As for the netstat information - I don't know what any of it means anyway. I just have no clue what's wrong with this ****** comp/internet.

LUBE - If you have 10MB connection then I don't understand what your complaint is!!!!!!!!!

D. CASEY - I am using wired connection. I only have a router, no modem! What is Tracert?

Surely somene on this earth must know what is wrong!!!!!!! Today when I started up I got really high speeds for about half an hour, longer than ever before. So what is happening to slow down to 57KBPS??????
AAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGHHHHHHHHHHHH!!!!! !!!!!!!
Try the Spybot and see if it names any infections then list them here.

------------------------------------------------------------------------------

You could try this below as you are on XP.

TCP Optimiser is actually on the Virginmedia website click on this link and read about it.

http://www.virginmedia.com/help/20mb-broadband-optimisation.php

Then the link to the Speedguide site

www.speedguide.net.

Or the link direct to the Optimiser.

http://www.speedguide.net/downloads.php

------------------------------------------------------------

[Libby101]

Hi Why

I installed spybot + updates & ran a scan. It found 3 problems: 1 adware entry = Zango.shoppingreport & 2 hitbox tracking cookies.

I will try the other links that you have suggested.

I have some additional information which might make some kind of sense to you. If I switch the router on without putting the comp on & leave it for half an hour (the usual time internet takes to slow down), I actually get high speeds for the half an hour before speed goes down. However, if I do the reverse (switch comp on first & wait for half an hour before switching router on), I get slow speed straight away.

Thanks

Libby

[whydoIneedatech]

Hi Why

I installed spybot + updates & ran a scan. It found 3 problems: 1 adware entry = Zango.shoppingreport & 2 hitbox tracking cookies.

I will try the other links that you have suggested.

I have some additional information which might make some kind of sense to you. If I switch the router on without putting the comp on & leave it for half an hour (the usual time internet takes to slow down), I actually get high speeds for the half an hour before speed goes down. However, if I do the reverse (switch comp on first & wait for half an hour before switching router on), I get slow speed straight away.

Thanks

Libby
I have asked one of the more technical members to have a look at this for you.

[Libby101]

Hi Why

Any luck with other tech members? I have phoned Virgin again & they are sending me a new router, but I don't think that's the problem.

Pretty please, HELP!!!!!!!!

Libby

[whydoIneedatech]

Hi Why

Any luck with other tech members? I have phoned Virgin again & they are sending me a new router, but I don't think that's the problem.

Pretty please, HELP!!!!!!!!

Libby
You should get a PM asking for contact details from the Tech.

[Zhadnost]

I'm sure this isn't the problem, but a while back my CMs dhcp service was offering a very very small MTU, some types of traffic couldn't get through it at all and others were just plain slow. (I first noticed something was wrong when I couldn't ssh through it).

Setting it manually and removing interface-mtu from the request list in dhclient fixed it.

This may be difficult to look at or set in your router.

Could be worth looking at though.

[Libby101]

Problem fixed - yyiiiippppppppeeeeeeeeee!!!!!!!

It was the network card, it must have been dodgy. Strange behaviour, I thought they either worked or didn't, but now we know.

Thank you to ev1 who has tried to help me especially WhydoI.

Libby

[confucious]

Glad you got it sorted. People on here are very good.
If only more people had the sense (or knowledge) to ask on forums!

[Pedro1]

Forums rule. CF is the king of forums. Glad u r sorted.