Modem going down!

[mark233a]

I wonder if anyone can give me some advise. my 20meg modem has been going down the constantly for the last 2 days.

I've had to contact tech support 4 times beofre they said they will send someone out on Monday, The strange thing is if I remove my Virgin TV box then my modem works but if I reconnect it just stops working? Is that a power issue?

I live in nottingham ng7 area. Any advice on these settings:

Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -8.9 dBmV
Downstream SNR : 36.0 dB


Thanks

[Axegrinder]

Your Downstream power is too low, also need your upstream levels aswell ;)

[mark233a]

here it is:

Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -6.7 dBmV
Downstream SNR : 36.8 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 49.5 dBmV
Upstream Mini-Slot Size : 2

---------- Post added at 00:43 ---------- Previous post was at 00:39 ----------

oh yes I've got a Ambit 256 modem :)

[Axegrinder]

Your upstream is fine, just you downstream power is too low, if you are ex ntl anyway.

[whydoIneedatech]

Your upstream is fine, just you downstream power is too low, if you are ex ntl anyway.
Yes downstream should be in the + side not the - side, call Tech Support and get it checked out.

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