Blakey
29-08-2008, 17:11
Hey All,
I'm on here essentially because i feel i have no where to turn in order to try and get my Virgin Media backed Xbox Live connection working once again.
I've phoned Virgin at least 7 times over the past two weeks to try and get them to rectify the problem i will specify below.
Essentially, when i came back from my Holiday at the end of July my Xbox Live was still working great, then after a few days i failed to connect to Xbox Live and then failed also to connect to the internet through my laptop using the same cable modem.
When doing the tests on Xbox Live it came back as MTU Failed, but the Virgin person on the phone said that most tests do this if something in wrong overall.
Anyway...whenever i try and go on the internet through either Internet Explorer or Mozilla Firefox it directs me straight to the Virgin website where there is a blank page with just one link at the top saying "Click here to activate your broadband..." with the window tag of "Broadband Activation" at the top. Now i've had my NTL/Virgin broadband for roughly 5-6 years and obviously activated the broadband when i first got it all those years back. I have never had any problems when the connection was backed solely by NTL but since the switchover to Virgin certain aspects of service seem to have gone downhill unfortunately.
I have been told that many people that were formally with NTL/Telewest are experiencing the same problem and that they can't give me a timeframe when the problem is going to be fixed.
So, essentially my question to all you out there is; really; is there anything i can do to get my internet working again or will i have to wait until Virgin finally decide to pull there finger out and fix it?
Thanks very much for any advice/help given,
it really will be much appreciated.
Blake.
I'm on here essentially because i feel i have no where to turn in order to try and get my Virgin Media backed Xbox Live connection working once again.
I've phoned Virgin at least 7 times over the past two weeks to try and get them to rectify the problem i will specify below.
Essentially, when i came back from my Holiday at the end of July my Xbox Live was still working great, then after a few days i failed to connect to Xbox Live and then failed also to connect to the internet through my laptop using the same cable modem.
When doing the tests on Xbox Live it came back as MTU Failed, but the Virgin person on the phone said that most tests do this if something in wrong overall.
Anyway...whenever i try and go on the internet through either Internet Explorer or Mozilla Firefox it directs me straight to the Virgin website where there is a blank page with just one link at the top saying "Click here to activate your broadband..." with the window tag of "Broadband Activation" at the top. Now i've had my NTL/Virgin broadband for roughly 5-6 years and obviously activated the broadband when i first got it all those years back. I have never had any problems when the connection was backed solely by NTL but since the switchover to Virgin certain aspects of service seem to have gone downhill unfortunately.
I have been told that many people that were formally with NTL/Telewest are experiencing the same problem and that they can't give me a timeframe when the problem is going to be fixed.
So, essentially my question to all you out there is; really; is there anything i can do to get my internet working again or will i have to wait until Virgin finally decide to pull there finger out and fix it?
Thanks very much for any advice/help given,
it really will be much appreciated.
Blake.