smeagoly1
21-08-2008, 13:12
Hi all
Strange one this, feel like i'm getting bounced around tbh.
I have the upto 8 Meg ADSL package. Was only getting line connection speeds of 2000 kbps or less for the first few months. Then after I made a tech call, line connection speeds went up to anything between 5700 - 6400 kbps, excellent and always stable and no drop offs.
I done the mistake of switching the router off, while I was away on holiday for over a week. You guessed it, I lost my IP profile, so got stuck on 1700 kbps, and drop off every 10-20 mins for 30 seconds.
Phone up tech support, 1st guy very helpful, and informative,done the usual turn off modem for ten mins or so, ect and followed every step in a tech support mail he sent me. Thinking as he suggested that my Ip profile had been lost after being off for a week or so.
No change, phone up a 2nd time, told turn off router 2x a day for 10 mins or so, and leave off at night, for a week. 10 days later no change. so phone up yet again to be told.... the Whitley Bay Exchange is only 2meg, so nothing we can do, call BT.
BT say they have not done any work on it, call your ISP Tech Support.
What I find stange is, I was getting a very good 6meg, with no drop off's at all for a few months, on what they say is only a 2 meg exchange?
Can this happen? I'm just getting very confused, and feel like i'm getting the run around, especially since i logged my line connection speeds for months. I did log that between 25th of June to 28th July i was always above 6 meg. Line connection speeds, from routers status page.
Just finding things I am told very confusing and information contradicting what I was getting.
Regards
smee
Strange one this, feel like i'm getting bounced around tbh.
I have the upto 8 Meg ADSL package. Was only getting line connection speeds of 2000 kbps or less for the first few months. Then after I made a tech call, line connection speeds went up to anything between 5700 - 6400 kbps, excellent and always stable and no drop offs.
I done the mistake of switching the router off, while I was away on holiday for over a week. You guessed it, I lost my IP profile, so got stuck on 1700 kbps, and drop off every 10-20 mins for 30 seconds.
Phone up tech support, 1st guy very helpful, and informative,done the usual turn off modem for ten mins or so, ect and followed every step in a tech support mail he sent me. Thinking as he suggested that my Ip profile had been lost after being off for a week or so.
No change, phone up a 2nd time, told turn off router 2x a day for 10 mins or so, and leave off at night, for a week. 10 days later no change. so phone up yet again to be told.... the Whitley Bay Exchange is only 2meg, so nothing we can do, call BT.
BT say they have not done any work on it, call your ISP Tech Support.
What I find stange is, I was getting a very good 6meg, with no drop off's at all for a few months, on what they say is only a 2 meg exchange?
Can this happen? I'm just getting very confused, and feel like i'm getting the run around, especially since i logged my line connection speeds for months. I did log that between 25th of June to 28th July i was always above 6 meg. Line connection speeds, from routers status page.
Just finding things I am told very confusing and information contradicting what I was getting.
Regards
smee