Do I need a modem upgrade?

[TimIX]

Hi I'm in the Cambridge which I believe was upgraded from 4mb to 10mb recently(?). I'm getting extremely slow speeds sometimes (only about 20~30KB down) and this is only fixed by resetting the modem, it works for about 10 hours then goes slow again. I tried resetting the router by itself too but that makes no difference.

I have not been using p2p or downloading that much recently..

modem: NTL:100
router: Belkin F5D5230-4



Thanks for any help.

[ceedee]

Nope. You need a new router, I'm afraid.

Despite the F5D230-4's WAN port being rated at 10Mb/s (10baseT), it doesn't seem to be able to handle it in practice.
See Hornet's questions on page 2 of this thread (http://www.cableforum.co.uk/board/12/33636008-10mb-upgrade-how-can-i-tell.html).

Good luck!

[Raistlin]

If it's the router why does resetting the modem cure it when resetting the router doesn't?



[...]

this is only fixed by resetting the modem

[...]

I tried resetting the router by itself too but that makes no difference.

[...]




:welcome: by the way Tim :)

[drummerboy]

TimIX,
After having slow download speeds since last week, I spoke to VM tech, who said my cable modem was too old (NTL 100) to work with the 10M upgrade and ordered a replacement (which arrived today, although I can't connect it yet 'cos 'some database is down') but, anyway, it looks as though you're in the same boat.

[TimIX]

Maby its possible both the router and modem need upgrading? I was thinking about getting a gigabit router anyway just because our LAN is slow.

[Raistlin]

By the sounds of things that router does struggle, and there does seem to be a problem with that modem as well.

It certainly can't hurt to upgrade both, especially if you were considering getting a new router anyway :tu:

[TimIX]

This test (http://www.mybroadbandspeed.co.uk/) just crashed the router It does seem like its a combination of both.

[ceedee]

If you've any doubts, why not get VM to replace the modem first and then consider a new router if the speed / crashes don't improve?

Good luck!

[whydoIneedatech]

Hi I'm in the Cambridge which I believe was upgraded from 4mb to 10mb recently(?). I'm getting extremely slow speeds sometimes (only about 20~30KB down) and this is only fixed by resetting the modem, it works for about 10 hours then goes slow again. I tried resetting the router by itself too but that makes no difference.

I have not been using p2p or downloading that much recently..

modem: NTL:100
router: Belkin F5D5230-4



Thanks for any help.

That is an old modem and will be getting a bit tired now.

Ring Tech Support and tell them your problems and they should replace your modem.

For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.