Are these signal levels bad?

[J@ffa]

My connection's being a bit flakey and I was wondering if someone could tell me if these numbers from the cable modem are good or bad. Thanks :)

Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -17.0 dBmV
Downstream SNR : 29.0 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 55.0 dBmV
Upstream Mini-Slot Size : 2

[Impz2002]

your downstream power level is really low it ideally needs to be +/- 3 DBmV

Impz

[J@ffa]

Ah, ok. I got the modem replaced a few months ago and fitted it myself, I'll check it to make sure I screwed it in properly.

---------- Post added at 15:01 ---------- Previous post was at 14:41 ----------

Right, I just tightened it and it's the same. How do I get this fixed? The last time I called VM tech support about a problem (the internet thinking I was in Ireland), I got fobbed off with all sorts of nonsense suggestions.

[LaineY]

Ah, ok. I got the modem replaced a few months ago and fitted it myself, I'll check it to make sure I screwed it in properly.

---------- Post added at 15:01 ---------- Previous post was at 14:41 ----------

Right, I just tightened it and it's the same. How do I get this fixed? The last time I called VM tech support about a problem (the internet thinking I was in Ireland), I got fobbed off with all sorts of nonsense suggestions.

Downstream rec power should be between -12 to +4

fone the tech support and tell them ur downstream power lever is extremely low.. and ask for a Tech to be sent

[sstainer]

try the newsgroups might get somewhere better ? if not any joy with tech support