Impacted
02-07-2008, 00:40
Hi Folks,
I reported yesterday that I was experiencing problems in the ML6 area of Lanarkshire, I discovered that a ticket had been issued (see below)
http://status-cable.virginmedia.com/vmstatus/serviceissue.do?ticket=743766
As you can see this ticket is now closed.
However the problem had not been resolved!!
On contacting Tech support tonight via the 150 number I was told that the fault had not been resolved but they had to close the call within 24 hours!!
Can any of you confirm that this is Virgin policy??
Cheers
IMP
PS as of 10pm tonight (fingers crossed) it appears to be working OK now
I reported yesterday that I was experiencing problems in the ML6 area of Lanarkshire, I discovered that a ticket had been issued (see below)
http://status-cable.virginmedia.com/vmstatus/serviceissue.do?ticket=743766
As you can see this ticket is now closed.
However the problem had not been resolved!!
On contacting Tech support tonight via the 150 number I was told that the fault had not been resolved but they had to close the call within 24 hours!!
Can any of you confirm that this is Virgin policy??
Cheers
IMP
PS as of 10pm tonight (fingers crossed) it appears to be working OK now