L to XL - Customer Relations

[ruddock08]

Have just started with Virgin Media. yes the broadband speeds are ok but not as rleiable as i thought. i am still in my 28 day cooling period, could they upgrade me to xl for less than a fiver extra a month or do they only do deals after your 12 month contract. i want the 20 meg and wish i had ordered it originally but if i can upgrade to it for less than an extra fiver a month, it would be great!

i currently have phone XL and broadband L, nothing else,

thankks

[sstainer]

best bet is to phone them & ask

[ruddock08]

thanks for the reply, doesnt really help, but thanks anyway :P

[BenMcr]

If you are within your cooling off period you will only get offered the standard bundles avaliable

if you are on phone XL and BB L you will probably be paying £34.95. Customer Care (not Relations) can give you Phone XL and BB XL for £38 when you pay via e-bill and D/D. It is called the Ultimate Double 2

[sstainer]

thanks for the reply, doesnt really help, but thanks anyway :P

sorry could not be of any further help as really did'nt know lol reason i said ask 'em & see [cant hurt ?]

[ruddock08]

sorry could not be of any further help as really did'nt know lol reason i said ask 'em & see [cant hurt ?]

yer i know mate, thanks anyway thjough, greatly appreciated.

---------- Post added at 07:32 ---------- Previous post was at 07:30 ----------

i pay £30.45 (as i had a sales consltant out who gave me better deals) so would the ultimate double 2 cost me £38?

[BenMcr]

As I don't know how the £30.45 is put together (unless it has a 1/2 price offer in it for the first 3 months, I can't say for definate.

But you wouldn't be able to get any reduction on that bundle if you are quoted £38