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View Full Version : Quite saddened


Milambar
19-06-2008, 18:10
I have been paying £18 for my broadband (M) package for at least 3 years (although the price might have varied in the past Ive always paid the full amount).

I called customer services, asking about an increase to the (L) package, but because Im an existing customer, I wont be given the "new customer" deal of £16/pcm. I'd have to pay the full amount (£24) right from the get-go.

Way to treat loyal customers.

Welshchris
19-06-2008, 19:20
tell them u want r gonna leave and switch to Sky, they will soon run around trying to make u happy lol

xspeedyx
19-06-2008, 22:47
I agree with chris but why should you get a new customer deal your not a new customer they are a company not a charity if you go to sky or any other provider you have to add on the bt line rental if you want a deal get 2for£27 which is phone line with free weekend calls and 4/10mb bb

TraxData
19-06-2008, 22:49
I agree with chris but why should you get a new customer deal your not a new customer they are a company not a charity if you go to sky or any other provider you have to add on the bt line rental if you want a deal get 2for£27 which is phone line with free weekend calls and 4/10mb bb

Because he is a loyal customer who has brought in a fair amount of profit for VM/NTL/Diamond Cable etc over the years?

They wouldnt even be around if it wasnt for customers like him.

bertles86
19-06-2008, 22:49
That's what has always intrigued with Sky. Their 3 for £16 thing which is essentially: Freeview inc. Sky 1 + 2mb + Evening/Weekend Calls, is it truly £16 or £16 plus line rental?

xspeedyx
19-06-2008, 22:58
£16 plus line rental which vm can do for £28 free tv 10Mb bb when upgrade has been done and phone with free weekend calls I meant 2for£28 in my ealrier post as well

@ Trax tell me how vm would benefit by upgrading a customers speed and lowering the price

TraxData
19-06-2008, 22:59
£16 plus line rental which vm can do for £28 free tv 10Mb bb when upgrade has been done and phone with free weekend calls I meant 2for£28 in my ealrier post as well

@ Trax tell me how vm would benefit by upgrading a customers speed and lowering the price

VM are overpriced on their lower tier products.

STM.

They'd benefit by actually keeping a customer rather than loosing one.

Welshchris
20-06-2008, 00:39
2 days ago i threatened to leave cos i was paying £43 a month for 4mb broadband, Large TV and evening and weekend calls, so with calls i was paying around about £65 a month. Now im on 20mb Broadband, Large TV and Free 24/7 calls for £46.99 a month so saving myself over £20 a month.

xspeedyx
20-06-2008, 11:09
You spoke to me prob chris lol

BenMcr
20-06-2008, 22:49
Now im on 20mb Broadband, Large TV and Free 24/7 calls for £46.99 a month so saving myself over £20 a month.

Not too bad. A new customer to Virgin would be paying £48.95 for that

Zain
20-06-2008, 23:14
You spoke to me prob chris lol

do me a deal :dunce: lol

xspeedyx
20-06-2008, 23:53
do me a deal :dunce: lol

I dont do requests sorry lol

Zain
21-06-2008, 00:07
I dont do requests sorry lol

think of it as a kind gesture from you to me :erm: lol i was joking, i dont need it anyway im good with my services so far :)

xspeedyx
21-06-2008, 01:00
think of it as a kind gesture from you to me :erm: lol i was joking, i dont need it anyway im good with my services so far :)

I know u was joking hence my lol :monkey::angel: