Modem Suitable for 20meg BB?

[Eabs]

Hi everyone,

I have the webstar 2100 epc modem and have the 20 meg broadband from VM. Is it suitable for that speed because I don't get that speed most times I browse.

Many Thanks:mad::mad::mad::mad:

[ceedee]

Recommend you check your download speed by following these hints:
Check for broadband problems in your area on the Service Status webpage (http://status2.virginmedia.com).

Disconnect any home networking equipment you have (eg. a router) and only connect directly to the cable modem with a single computer.

Reboot your pc.

Close as many applications on your computer as possible, in particular any P2P, streaming or IM programs.

Start 2 simultaneous downloads from the VM demo games server (http://gamefiles.virginmedia.com/blueyondergames/demos/) plus 2 simultaneous downloads of Zen test files (http://fuller.zen.co.uk/test). That's four file downloads happening at once!
Now add up each of the four download speeds to get your accurate download rate.
If you believe that your connection has been Traffic Managed (http://allyours.virginmedia.com/html/internet/traffic.html) (also called STM, traffic throttling or shaping), check your *upload* speed -- if you're uploading faster than 128kbps (or 16kB/s) for M (2Mb) and L (4Mb) connections or 192kbps (or 24kB/s) for XL (20Mb) then the slow-down you are experiencing is almost certainly not due to being STM'd.
(Also see the Traffic Management trial statement (http://www.cableforum.co.uk/board/12/33631495-stm-statement.html) -- some areas (and probably all of us soon) have limits on the amount you can download at full speed from 10am-9pm.)

If the multiple-file download speed test shows that your connection is performing badly then you'll need to contact VM's Tech Support either by phone (on 0906 212 1111*), online report form (http://help2.virginmedia.com/help/getContent.jspx?page=h_services_bybb) or the Tech Support newsgroup. Many users have found the newsgroup to be the least stressful method. And it's free!

If you've not already setup access to newsgroups on your pc, you may find VM's step-by-step guide (http://www.virginmedia.com/customers/newsgroups/setting-up.php) to using newsgroups with Outlook Express useful (but beware: the graphics show the old blueyonder.co.uk news server). The server does not require you to log on -- in fact, you won't be able to connect to the server if you add your Account name and password!
The Tech Support group is 'virginmedia.support.broadband.cable' on news.virginmedia.com or text.news.virginmedia.com and is monitored between 8am and 10pm every day. You can usually expect a response within a few minutes but, if the staff are exceptionally busy, it might take as long as 4 hours.

When reporting a problem in the newsgroup, as well as the speed you obtained from the multiple-file downloads test, ideally the Tech Support staff would also like to see the results of the following tests:
Your netstat -a (see notes at Q05 (http://a.myby.co.uk/broadband-faq.html#q05))
A ping to www.bbc.co.uk (see Q06 (http://a.myby.co.uk/broadband-faq.html#q06))
Two trace routes to www.bbc.co.uk (see Q06 (http://a.myby.co.uk/broadband-faq.html#q06))
Your modem logs and signal levels (see Q07 (http://a.myby.co.uk/broadband-faq.html#q07))
And a good description of your exact issue
Make sure that you also mention your VM alias (that's the part of your VM email address before the @ symbol) so that TS can identify your account details on their system.
All the notes (and more!) have been ripped from Annie's excellent Broadband FAQ (http://a.myby.co.uk/broadband-faq.html): well worth further reading when you've some free time and bookmarking for future reference!

If you're frustrated and angry with the quality of your service, try not to take it out on the Tech Support staff who are only there to try to help!

(*Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary. From June 1st, VM will be changing back to a free (from a VM phone) number.)

[chickendippers]

Yes, the modem can handle 20MB. You should also try the steps on this webpage: http://www.virginmedia.com/help/20mb-broadband-optimisation.php

[moaningmags]

Hi everyone,

I have the webstar 2100 epc modem and have the 20 meg broadband from VM. Is it suitable for that speed because I don't get that speed most times I browse.

Many Thanks:mad::mad::mad::mad:

Is it the EPC2100R2 ?
Check by putting 192.168.100.1 into your web browser press enter

the page that loads will show something similar to

Hardware Version 2.1
Software Version v2.0.2r1256-060303
Receive Power Level 5.7 dBmV
Transmit Power Level 46.0 dBmV
Cable Modem Status Operational


If it's not hardware version 2.1 it won't give 20meg.

[BenMcr]

I refer everyone to this cableforum thread ;)

http://www.cableforum.co.uk/board/12/33625919-20mbps-cable-modem-support-will-your.html

That should really be made a sticky

BTW that is also the official list from Virgin

[moaningmags]

EPC22100 HW1.0 - Pass
Still doesn't do 20meg regardless of what the official list says.
Bearing in mind list was made 6 months ago.

Mind you that seems to have an extra 2 but I'm guessing it's a typo.

[whydoIneedatech]

Only the EPC2100r2 is now classed as 20Mb capable all other versions of this modem are classed as not 20Mb capable.

[BenMcr]

Support for XL/L/M

3com CMX N/N/N
Ambit 100 N/Y/Y
Ambit 120 N/Y/Y
Ambit 200 Y/Y/Y
Ambit 250 Y/Y/Y
Ambit 255 Y/Y/Y
Ambit 256 Y/Y/Y
Motorola 3100 N/N/Y
Motorola 4100 N/Y/Y
Motorola 4200 Y/Y/Y
Motorola 5100 Y/Y/Y
Motorola 5101E Y/Y/Y
Scientific Atlanta DPX 100 N/Y/Y
Scientific Atlanta DPX 110 N/Y/Y
Scientific Atlanta EPC2100 Y/Y/Y
Teryon Terajet 210 N/N/N

[moaningmags]

Scientific Atlanta EPC2100 Y/Y/Y

Only if R2

[whydoIneedatech]

Its a page full of staff!!!

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